Floorgem

I was very pleased with the service I received for my floor. I got a quick response and quick service. The men were careful, professional, and wasted no time getting the work done. I was satisfied with the work done. I had a question about one spot on my floor that looked like it needed more sanding and polishing. I called to see if someone could come out and look at it, but I did not get a response. I covered the area with a rug, but I would like to know if something can be done about that spot. Once a job is paid for I guess the service ends. RESPONSE FROM Floorgem: Audrey, I apologize. I didn't realize that your floor nneded a follow up visit. I will contact you tomorrow to schedule a follow up. Thanks, Ken more

Easy to work with. Job lived up to my expectations. more

I am handicapped, so Floorgem probably had to do a little more than they had planned to do. They moved all my furniture out of the rooms they were working on, including a sofa and two lazy boys (one of which is electric), and they cleared out everything. Then a very nice, young man came in and sanded the floors. That took all of Monday. Tuesday they came back in and put the stain on. They did two bedrooms, a hallway, and a living room/dining room that has an archway between the two sections. It wasn't like it was closed off. If I did one, I had to do the other. The man who did that was a worker; I'll tell ya. I don't know his name, but that young man worked very hard. After they put the first coat on, they ended up with a varnish. It's beautiful. I'm sitting here now looking at it and everyone who has seen it has said it is absolutely beautiful. If I tried to find something to complain about, I wouldn't know where to begin. Everyone, particularly the guy who did the sanding, seemed to know more about everything than anyone I've met. He was very difficult to understand because he was not a native English speaker, but he was able to answer my questions so that I understood him. They're hard, hard workers: every one of them. They did their job and didn't fool around. And thank the lord there was no smoking, they just did their job. They were polite and honest. It's not a pleasure to have everything in your house put on the porch or in a back room. It wasn't pleasant; everything was a mess. But they started Wednesday putting things back, and other than the fact that I don't have a carpet down anymore, I have a beautiful new floor, you'd never know anybody had been here. Everything is back where it belongs. This is something I hope I never have to go through again, but they made it as pleasant as it could be. more

Floorgem refinished my hardwood floor in my entire house and it turned out beautifully. There are some parts where I thought the polyurethane could have been more evenly coated. Even so, they were professional, quick, and clean. They didn't leave any mess which is really good. They did a very good job. I was satisfied with the results even with the uneven spots. more

I was referred to Floorgem by a related company that uses them, and my experience has been absolutely positive. Once I spoke with Ken, I could tell this company was experienced in what they do and the products they offer. He gave me a number over the phone regarding the bamboo floors I wanted. When they delivered the floor, they took a piece out of the box and realized my floor wasn't level, so they made a recommendation to go with a nailed down floor instead of a floating floor. They took the product back to exchange for a different one. It was not an issue at all. They were extremely accommodating. They worked with my schedule. They were prompt, courteous, and not pushy at all. They are confident in their experience, and I would not hesitate to hire them again. I HIGHLY recommend them! more

Workers were professional and work was done as agreed in contract. No complaints. more

Two employees from Floor Gem installed wood floors in the bedroom. They were excellent and professional along with the original gentleman who came out for the initial meeting and choice of flooring. They were dependable. Installation took one day and they left with all tools and a clean workplace. Great guys! more

The gym floor had not been maintained over the years and so we were looking for a professional organization to tell us what would be needed to bring back the luster to the floor. FloorGem answered the call and did exactly what they said was needed and for a reasonable price. I will always recommend them. more

Prompt and courteous, I was happy with the installation. more

Even with late notice from us, FloorGem came in quickly and completed marble floor polishing at our commercial project in Baltimore City. We were very pleased with the end result of the work and happy with the fair pricing. more

Crew installed hand-scraped, random-width Bamboo floors in bathroom, cleaned up & were done very quickly. Looks great! more

Crew showed up on time..early in fact. Terrific job. Floors look brand new. more

Floorgem recently re-tiled my kitchen floor. The workers were meticulous and did a really good job cutting the tiles to reduce waste. They worked hard and didn't waste time. I have also had my wood floors sanded and refinished. They turned out beautifully, I couldn't believe it! I use Floorgen for their great results, professional staff and the great price. more

Floorgem refurbished and resurfaced our floors and waxed them. Ken gave us all our options, was punctual, and followed up. They delivered what they said that would and it turned out great, and that is what is important! more

Floorgem did a vinyl and tile cleaning and polishing service in my home. When they were done, the floors looked terrific. They were accommodating, reliable, professional, and reasonably priced. more

This was the first time I had work done from them. I bought bamboo hardwood flooring from them. They came, working with my schedule, and installed it in one day. more

Floorgem is very good. This is the second time we've had them come back in the last 12 years to redo our floors. We found hardwood floors under our carpet so as we pull up more and more carpet, we refinish the floors. We were really happy with the first job they did. They were competitively priced. We had no issues at all with the quality and completeness of the work they did. more

Floorgem was recommended to me. Originally I discussed with Floorgem on the phone about my need to replace the flooring in the basement that was damaged. They said they could take care of it. When someone came out to do the job he thought it would be better to expand the job. However, I was thinking only of replacing one section of the floor. It took some discussion with the owner, or the original person I spoke to on the phone, and he got the other manager on the same page. Floorgem was extremely responsive. They did a great job on schedule. The service and floor turned out great. more

Floorgem restored my staircase. It was a job that no one else wanted to take on and they accepted it. They did an excellent job. more

We had vinyl planks put in the basement by Floorgem and the pricing was very good. The work was done on time and I am very pleased with the final product. The work was done a bit ago and it still looks good! more