Floorgem

I am yet to find another company as good as FloorGem!! Let me say that, Ken is incredible!! I called Ken after my husband got our hardwood floors messed up by some cheap handy man(no idea why he would expect 1200 sq ft floors to be done well by a non professional). Ken came promptly on a Sunday morning to give me a quote. Ken was very professional and knowledgable, he picked out exactly what had gone wrong with our floors and swore he would fix it! This guy told me he would start the job that Wednesday and be done in 3-4 days, he did just as promised. He left for vacation on Saturday and told me to check the floors and if I liked his job, he would collect his money when he returned from vacation!!(who does that??). On the day the job started Ken brought his team of 6 or so with their leader Otavio, very professional guys, they sanded a part of the floor and gave me options to choose for the floor stain, they walled off the kitchen and living room to minimize dust and the job started promptly. I was heading to my OB that morning and actually ended up delivering my baby boy that same day. Ken kept me in the loop and as I recovered from my c/section I knew that a good job was being done in my new house. Later in the week my husband went to check the house and he could not believe what he saw. I finally went there today-Wed a week later and I have no words to describe how awesome my floors look!! Thank you Ken, Otavio and team...i recommend FloorGem to anyone that wants perfection, professionalism and timeliness. Now Ken I am ready to pay you :) more

Floor Gems did a great job. Ken is a subject matter expert and was available to answer all my questions. My one recommendation ALWAYS measure the floors and don't go by the builder's measurements as I did. That little hiccup resulted in me needing more flooring on the install day. I started to get stressed but Leandro handled it and all was well. My floors are beautiful--I am happy and will use Floorgem again without hesitation. Thank you all for a very positive experience. more

Very please with the whole experienced. Ken was very professional and helpful. more

Floorgem does an excellent job again for me. After having installed would floors in my living room and porcelain floors in my family room over a year ago, they replace the linoleum floor with porcelain tiles in my kitchen. The did a wonderful job. The floor looks great. They cleaned up the debris created by the removal of the old floor. The workers were highly professional and completed the job on time. more

FloorGem showed up on time, completed the refinishing of my floors and even replaced some trim that was previously damaged. I am very satisfied with the job they did for me! more

FloorGem recently handled a commercial floor maintenance project for us and performed on time and within budget. I was favorably impressed with the work they did and look forward to the opportunity to use them again. more

Floorgem was great even when the manufactur messed up my order. more

Work was excellent and working with scheduling was no problem. more

FloorGem did an outstanding job cleaning our marble floors in our new house. The floors were filthy and FloorGem brought them back to life. I highly recommend FloorGem's professional services. more

We were very please not only with their professional manner, but with the courtesy of answering any questions we had in a timely fashion as well as working with our scheduling needs. We are completely satisfied with the results of the work done and would recommend them highly. The cost was competitive, the service outstanding! more

Had all hardwood floors refinished in a historical home. FloorGem did a wonderful job and was completed in a matter of days after requesting a quote for job. Crew was excellent and knew their job. Price was also reasonable and would recommend to anyone who needed to have floors refinished. more

SANDING WAVYNESS ON PASSAGE TO KITCHEN.. SOME SPLATTER OF FLOOR FINISH ON NEWLY PAINTED WALLS.. MOSTLY WELL DONE BUT QUALITY ASSURANCE WAS LACKING more

Floorgem Services refinished the wood floors in my bedroom, and I was satisfied with what they did. I think it was less than a week between when they came, looked at the floor and gave me a price, to when they did the work. Their prices were reasonable, and I talked to a couple of people who thought the price was OK for what I got. Someday, I would like to have the living room and dining room done with wooden floors and I'll give them a call. more

Floor Gem refinished our hardwood floors in our family room, kitchen, hallway and foyer and installed new in our dining room. We couldn't be happier everything matched perfectly and looks magnificent. The team was very professional and courteous. The price was very reasonable and I am a very happy customer. I would highly recommend this company and will use them again for future projects, more

Used them several times. Lower cost than I was expecting. Excellent customer service. Found an issue several days after they finished a recent job and they came right out to fix it. Will use them again. more

I initially contacted Floor Gem around August 2015 and he has been working with us since then to ensure that we were able to get all issues resolved. Ken is an absolute professional! From our initial contact for consultation, he has been very responsive. He provided advice on how to submit a claim with our home insurance company was was very patient and helpful when we encountered issues with our insurance company, although they were no fault of his own. I am very satisfied with the responsiveness. I was offered various methods of communication; text messages, email, phone, etc. He was very punctual and was courteous enough to call 30 minutes before arrival. After the repair, our floor looks absolutely amazing. Our floor looks even better than I expected. He was also gracious enough to answer any questions that I may have, after the repair. I'm very glad that I chose Floor Gem. Their work was thorough and clean. I will definitely consider Ken again without hesitation and stand behind my review 100%. I will recommend Floor Gem and plan to contract them for any future repairs that I may have. more

This is the second time I have used Floorgem for concrete polishing and they did a great job both times. They were flexible when I had to make an adjustment to their start time. They showed up on time. Their crew obviously know what they are doing. more

There was paint on my floor and Floorgem got it all up. It seemed like a really good job and was exactly what I wanted! more

Ken was available soonest to offer an estimate and provided the best rates, and was able to offer exactly the service we wanted on our schedule. We still got two other estimates, but went with FloorGem. There was a bit of DIY involved, as mutually agreed upon - in addition to the flooring we had FloorGem install new baseboards, and I painted them ahead of time. Ken helped us place the order with Wood Floors Plus, but we then paid for and arranged delivery directly (the 16 ft baseboards wouldn't fit in ours or Ken's vehicle). The install went very smoothly and cleanly, and we're thrilled with the result (hardwood replacing carpet on second floor and front hall stairs). more

Ken and the crew that worked on the floor did a great job. They were open to questions, and took care of any concerns we had. more