Floorgem

Floorgem Services had good professionalism. They had a personal touch! With the phone calls, and follow ups. A series of work was done, and they called to make sure I was happy. My wife and I felt like we were part of the process. It didn't feel like how other contractors come in and just do their thing, it felt like we had control of the situation as well. This was our first time using them. The installed new hardware floor in my kitchen and dining area, and refinished the hardware flooring in the rest of my house. I'd recommend them. more

I found Floorgem Services, Inc. online. They refinished my hardwood floor. The crew was very polite and professional. They did a great job. I would use them again as well as recommend them to other people. more

I've already recommended Floorgem Services because the work was done faster than expected and under budget, which is awesome. They stained and polished the concrete floor in the basement and it's beautiful. We've gotten so many compliments on it. It was my first time using them and their responsiveness was great. I had Ken's number, along with the lead installer/person in charge, and we were in constant communication because of some issues with when we were leaving the house and when we were going to able to walk on the floor. Everything he told us to expect came true. more

The work I had done from Floorgem Services, INC went quite well. We went to a few different places looking for a flooring company that would have what we need, and the people from Floorgem Services were very helpful at showing us the products they had, and showing us what would work for us at our price point. Once we picked it out, the floor installation itself went very well, and the floor is now installed and looking great. I would definitely use their services again if needed, and I highly recommend them. more

Floorgem Services installed new kitchen flooring for me and everything looks very nice. I was actually not in town for the installation but I am very pleased with the results. They are professional and do quality work that's a good value to me. They are honest and cost effective and I highly recommend them. more

I can't say anything bad about Floorgem Services, INC. They did good work, I mean, we were satisfied and we had used them before so, we knew that they do good work. They put in a floor and I finished the oak flooring at my house. more

Floorgem Services came recommended to us by another flooring company who said that they were the best of the best, and we believed them. They were friendly, polite, and really did good work - for the most part. The floor, as a whole looks great and they did work very hard. However, there are 2 different places with mistakes that I thought they should have paid more attention to before moving on and completing the job. Neither one is terribly bad - but they are enough to wonder why/how they got overlooked. First - there is a portion of the floor that is actually banked off at an angle from the rest of the hardwood, and you can see that the pieces are not aligned. It's not a huge deal, but it is noticeable. I would think that when someone does this everyday - it should have been caught. The other area isn't really that big right now either, but it could lead to some major concerns, even possible injury. There is a spot by the edging - right where the floor meets up with the bottom of the staircase area - and a little sliver of wood sticks up vertically above the horizontal edging of the floor. It just sticks up right there; a little splinter. It's tiny and eventually, being right there at the bottom step, someone's gonna catch it. I cringe just thinking about it and all the problems it could create. Overall, I think they did a great job, the floor looks nice, and I would still recommend them. more

I found Floorgem Services through an online web search. I had them come in and refinish the wood floors in three rooms of my home. They did an excellent job. I would recommend them to others and I would use their services again. more

As a first time homeowner I'm new to the whole flooring thing. After Floorgem Services was done, I felt like I needed more education on what was supposed to go into the job. As far as what was best for the leveling and materials used for the flooring versus what I did get. During the job, several things were overlooked that could've caused some real damage. First, they covered an air registry. If I hadn't been there they wouldn't have stopped to recover it. And they also left cement residue in the sink. I had to scrub it out before it stuck in place. This was my first experience with a contractor and the price was much higher than what I expected from the proposal. I had the carpets taken out separately but I didn't know how much would going into leveling. The price was more than expected and the flooring that was applied wasn't the best so I had to overcompensate. I was referred to this business through a friend. At first things were on the up and up when I was negotiating with the lead guy. But the workers came out and I was told the service would be more expensive. Overall, I don't think the service was great. I'm just happy the job got done and I stayed to keep an eye on things. If I hadn't I would've lost a sink and air registry. RESPONSE FROM Floorgem Services, INC: "Andrew, I just read the review that you left on Customer Lobby. I understand that there were several concerns throughout the job; however, I thought that everything was worked out and the job turned out as well as it could have given the leveling concerns that needed to be addressed. Occasionally, it is difficult to pre determine the amount of work that will be necessary when it comes to leveling and I think that we did our best to not only resolve the leveling issues, but also do so at a very fair cost. I think that you can see by the reviews left on Customer Lobby that I always try to do the best job possible at a fair and reasonable price. I realize that your feelings regarding the job are based on your experience with FloorGem and I sincerely apologize if you feel that you did not get a the job you expected at a cost that you felt was fair. I hope that you will consider withdrawing this review understanding that we try our best to do a good job every time at at a fair price. A negative impact can hurt a small business much more that a positive review can help. I hope that you will reconsider and I appreciate your concerns and will work towards doing the best possible job for all customers every time. I do care very much about my customers and the quality of the work, Sincerely, Ken Waldman FloorGem Services" more

Floorgem Services were very friendly and professional, they did my floors, I got a floor for a dance studio in my basement! They were really pleasant to work with, it was a very easy process. I also think that the price was very fair. Overall, a great experience. I would definitely use their services again. more

Floorgem Services was very professional during the installation process of several rooms in my home. They installed hardwood flooring in the kitchen, dining room, hallway, and a powder room on the first floor. Everything turned out great! I highly recommend their service. more

Floorgem Services came out and refinished some hardwood flooring in the living room, and also on the stairs, and I thought they did a very good job. They were professional and polite, and everything looks great! This is the first time I have used Floorgem Services and I was pleased with the experience. They really did great work, and I would definately recommend them! more

I was having major allergy issues due to floor related problems. Once I called and spoke to Ken, he was out the next day for an estimate. The crew replaced my floor as soon as they had a free day. The installers were professional and the floor looks outstanding. They finished more quickly than the estimated time. Ken was always available to answer any questions by phone or email. Would highly recommend Floor Gem. more

This was the first time we used Floorgem Services and everything came out perfectly! We wanted them to replace the flooring in the kitchen and breakfast area. When Ken first came out he recommended a floor that we didn't even consider, and we are really pleased with how everything came out. They did a fantastic job for us and we highly recommend them! more

They were very efficient, courteous , my floors are beautiful I would use this company. They listen to what I wanted. And made suggestions. They also detailed everything out on the estimate. more

The job was to paste wax hardwood floors. My worries about antique furniture and a 150 year old house were unfounded. Workers were careful and efficient . The contract was completed as required by the contract. more

This is my first experience using Floorgem Services, INC, they are currently in my house working on the floors, and are doing a fantastic job. The workers came in early for the work we had hired them for, they started working very quickly right when they got here, and they made tremendous progress the first day. The second day was the same, very steady work, are doing a fantastic job with the floors. Overall I am having a very good experience with Floorgem Services and will definitely use them again if in need of similar work, and will gladly recommend them to anyone in need of a similar service. more

I think Floorgem Services did a really nice job with our ceramic flooring--they installed it perfectly and everything went very smoothly. It was our first time using the company and they just did a great job. Everything was well done. I am deaf and they were very willing to communicate--mostly through e-mail--with me. They were up to the task and the price was excellent. more

Floorgem Services really did a great job. The installation process went fantastic! The guys that came in did such quality work. They were professional and prompt. Didn't waste any time, got right to it, and everything came out looking so good. That installation crew and the quality of work they did really exceeded my expectations. For me, I found dealing with the setting up process more of a hassle than dealing with the actual instalation. It really is hassle free and outstanding quality. I definately recommend Floorgem Services! more

Floorgem installed bamboo in our living room & dining room. They were very professional in not only removing the old carpeting/padding and installing the new floor but also worked around our rather heavy furniture. We had an issue with our original subflooring not being level and Ken & his crew talked through and executed a workable fix. more