I am yet to find another company as good as FloorGem!! Let me say that, Ken is incredible!! I called Ken after my husband got our hardwood floors messed up by some cheap handy man(no idea why he would expect 1200 sq ft floors to be done well by a non professional). Ken came promptly on a Sunday morning to give me a quote. Ken was very professional and knowledgable, he picked out exactly what had gone wrong with our floors and swore he would fix it! This guy told me he would start the job that Wednesday and be done in 3-4 days, he did just as promised. He left for vacation on Saturday and told me to check the floors and if I liked his job, he would collect his money when he returned from vacation!!(who does that??). On the day the job started Ken brought his team of 6 or so with their leader Otavio, very professional guys, they sanded a part of the floor and gave me options to choose for the floor stain, they walled off the kitchen and living room to minimize dust and the job started promptly. I was heading to my OB that morning and actually ended up delivering my baby boy that same day. Ken kept me in the loop and as I recovered from my c/section I knew that a good job was being done in my new house. Later in the week my husband went to check the house and he could not believe what he saw. I finally went there today-Wed a week later and I have no words to describe how awesome my floors look!! Thank you Ken, Otavio and team...i recommend FloorGem to anyone that wants perfection, professionalism and timeliness. Now Ken I am ready to pay you :)
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