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Empire Rent A Car

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18903 Northern Blvd
Flushing, NY 11358

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(718) 353-6848
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Empire Rent A Car - Flushing, NY
Reviews
( 143 )
( 27 )
( 0 )
( 3 )
( 2 )

Best

Excellent experience!! Customer service reps were great and nice selection of rentals.

Worst

was pressured to buy insurance, although my credit card provides rental coverage already

Management ROCKS! 10/19/2015

I am happy to report that after I made my complaint I received a very nice phone call from Ian. The mileage error was systematic and all has been resolved. I am pleased that my deposit was returned. I will definitely use their rental service again!! And recommend them. more
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Above and beyond 10/19/2015

Gloria went above and beyond for me! Every issue that I had she rectified immediately . I've rented from other companies in the past but none have come close to the level of care and service I received from Gloria and Empire. They are now my go to forever! more
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Bait and Switch 10/18/2015

Horrible company. I reserved one vehicle online only to get to the lot and be offered an older vehicle I didn't reserve. Do not use!!! more
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The Unlimited mileage is FALSE ADVERTISEMENT 10/12/2015

I rented a van for 2 days for a wedding from New York to New Jersey. When I returned the clean vehicle with the gas required the unprofessional staff notified me that they would be keeping my $200.00 deposit for going over the mileage. It was my first time using them, my last time using Empire and I will make sure the 300 friends on Facebook forward the bad service rendered from Empire staff to their 300 or more friends. more
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Very comfortable 10/1/2015

If I had one word to describe Empire Rent A Car, it's "flexible." I work for a nonprofit organization that involves making a lot of trips for our high school basketball players and they are very accommodating with our requests. We've used them for the past four or six years and I'd consider their prices to be reasonable. They're no worse than other companies I've checked out. The quality of the cars are okay. We've gotten some really good ones and there were a couple of times where we had vehicles that needed some service done but nothing that was unbearable. Overall a very comfortable experience using them. more
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Pleasant and Reliable 9/29/2015

I have rented from Empire the same time each year for the last 10 years. I use it for school field trips. The 15 passenger vans are clean and very reliable. The service has been great, thank you Gloria, and the prices have been consistent. Definitely worth it. more
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Always affordable & excellent customer service 9/17/2015

I have been renting cars from Empire for 20 years always professional pleasant and helpful. Cars are always in good condition & have never had any problem. I would highly recommend. more
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Excellent. 9/10/2015

I appreciated Empire Rent A Car a lot. The staff was friendly and helpful. Their service was easy to use. Easy check-in and check-out. I just had to drop the vehicle off when I brought it back. The prices were good, and so was the car. It was clean, drove well, and had no issues. more
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A very professional service! 9/2/2015

I had no problem with Empire Rent A Car’s service. I found them on the internet. Gloria was very friendly and treated us like if she knew us. The vehicle we rented was in good condition and clean. I didn’t have any problems. Their prices are accessible and economic. . more
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Best in town 8/21/2015

Gloria is the best.... I recommend Empire to everyone. The service is one of the best they can offer..... more
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I have been renting from Empire for sevral years (probably close to 10yrs). 8/20/2015

Gloria is theeeee ABSOLUTE BEST!!! The Bros are awesome as well. I like that the cars are newer model cars. I've never been stranded on the side of the road because of faulty mechanisms. I also love the fact that they accept cash and will work with you in many different types of situations. I just love them. Their prices are bad either. They Ate Great!!!!! more
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I would still rent from them because it's so convenient. 8/18/2015

I liked the convenience of Empire Rent A Car, as well as the affordability and their hours. However, there are a couple of things they need to improve. The last car I rented was dirty on the inside. It wasn't something that could be taken care of with a basic cleaning: the seats were horrible, and it needed to be detailed. There also needs to be more communication between the home office that books the reservations and the office where you actually pick up the car. I was told by the home office that due to the time frame of the rental, I would get an extra day free of charge. When I went to return the car, they hadn't heard about it, and wanted to charge me for the extra day. The receptionist there was extremely rude and unpleasant, and accused me of lying. Everyone else on the staff was very friendly, but this person needs to take a customer service course. In the end, the booking office confirmed what they had said, and I was not charged for the extra day. more
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I have been using Empire for about 4 years. I generally speak with Rob to set up the rentals. Rob is always professional and courteous! I have never had any issues with my rentals 8/17/2015

I use the Brooklyn location for pick ups and drop offs. Beverly and Marco are very efficient and always go the extra mile to ensure my needs are satisfied. more
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Over several years the staff and service is consitent 8/14/2015

Gloria who works in the office goes the extra mile. I have been using this rental company for a few years and she has been my representative all the years. She makes sure the van is booked and ready the day before I get there. more
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Perfect. 8/14/2015

Working with Empire Rent a Car has always been very easy. I rent cars regularly from them. They have a great selection, and I have never had any problems with their cars. I go to the one on Pennsylvania Ave., and speak with Ms. Beverly. I trust her, she is really really good. She is helpful and makes me feel comfortable. Beverley ensures that the car is available on time, and in good condition for me. It is always a nice customer service experience. In general, her whole aura is very nice. more
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Pretty Good. 8/13/2015

The customer service provided by Empire Rent A Car was good overall, but the location and the pricing were not ideal. more
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A great place to rent from 8/13/2015

From the moment I step into empire RAC, it was nothing but great customer service. Rob and Gloria really knew about the machinery and was very helpful and knowledgeable. Gloria is a sweetheart and I will definitely return for future no-hassle business. more
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Quick and efficient 8/11/2015

We rented from Empire at short notice on a trip to NYC/Long Island from Scotland. Can was ideal/clean - all damage was noted in advance (only minor bumps and scratches). Pick up took about 20 mins and we were away. Drop off the same. Beverley in the Brooklyn depot also booked us a cab back to JFK (which arrived in about 3 mins). She also waived any extra fee as we were about an hour late in returning the car. Helpful and efficient. more
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Customized Customer Service. 8/10/2015

Renting from Empire Rent A Car was a pleasure. They showed up at the airport to pick us up before their office even opened and made sure to pick up the car from the hotel on time. We will definitely be using them again next time we are in the New York area! more
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Additional information
  • Hours: Mon-Fri: 7:00AM – 7:00PM Sat: 7:00AM – 6:00PM Sun: 8:00AM – 2:00PM
  • Neighborhoods: Murray Hill, Flushing
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