Elite Towing & Recovery

I had a fantastic experience with this company. My car broke down and my car repair place recommended them. I spoke to Elite's dispatcher twice, and both times she was incredibly nice and double-checked that I was in a safe place. Although they told me it would be about 1.5 hours' wait (pretty normal amount of wait based on my previous experiences), the owner himself pulled up much sooner than that. He even waited while I finished up some business emails so that I could ride with him to the shop. The truck was extremely clean and we had a great conversation the whole way, no mean feat given that it was a 40 minute drive. When we arrived, everything went very smoothly and it was clear that the people at the shop had a positive relationship with the company. I would absolutely use them again and recommend them. more

This company is disgusting. I was blocked in at the mall today while a guy was fixing someone's tire. I sat there for 15min, got frustrated and asked how long it was going to be. He replied, ""AS LONG AS I TAKE!"" When I called him out on his horrible attitude and for being a jerk he said he'd take longer just to make me sit there. I asked him to move his truck so I could get out and he REFUSED! He literally went to move his truck and said, ""You know what? No, I'm not gonna. I'm going to make you sit there and wait."" I had nothing to do with that company. I was just blocked in by his truck. When I called the Manager to get his employee to move his truck, he was just as rude. I told him I'd spread the word online about how terrible they are and he said ""Good luck with that. You go right ahead."" Well, it looks like I don't need to. Their 20% rating speaks for itself. This company is obviously full of incompetent, rude, and low life scum. more

This is a completely unprofessional company. From one employee up to the 'Manager'. BTW don't bother calling the manager, he is rude and needs managerial training. Never ever use this company. more

Heartless. That is the kindest thing to call this company. My wife was taken to the hospital and my mother came up to help with our kids while I am out of state for work. I understand there is a policy in our subdivision that doesn't allow overnight street parking but she wasn't aware of that, do they drive around looking to make tough situations worse? I understand the towing expense but impound fees as well and the car was only there for a couple hours?!?!?!? Have some compassion and at least some flexibility. Beware of their business policies. more

I don't know why everybody is writing negative reviews for these guys. If you read these it sounds to me like everybody here is blaming them for your mistakes. I have been in the auto industry for ten years and these guys take care of us, and that they do!!!! I recommend these guys to everybody and will continue to.... more

This place literally stole my car...because of $50! I was going to donate it to MPR and a man at TiresPlus in Richfield overheard me (must be a cooperation between the 2 places) and said his friend runs a place that buys junkers. So the deal was for $50 Elite towing would pick it up from TiresPlus and I would transfer the title to them in exchange for $50. Haven't heard from them since, left two messages and emailed them. Nothing. I still have the title though...call the police? What do you think? more

I never write reviews on places, but this place was so bad that I had to write something to let everyone else know how terrible this place is. My car was towed in Apple Valley after being parked in the street for only 20 minutes! Called to get information regarding my vehicle and the staff was incredibly rude and unhelpful. Went to pick up my car and was almost impossible to find this crappy place. When I got there I received the worst customer service of my life. $160 later I got my vehicle back, but not without some more terrible customer service before I left this dump. To summarize, this place is terrible, the worst business I have ever been associated with in Minnesota and the rest of the United States. I would rather die than deal with this run down, crap business ever again. STAY AWAY AT ALL COSTS. more

Would give ZERO stars. The snuck in with their lights off to steal a car so they could hold it for ransom. Our baby sitter left our house to find her car missing. We had no idea what happened! We had to call the police to find out it was towed. She arrived at 6pm, and the car was towed sometime before 11 pm. (Not even overnight!) She was infront of an open window, and her car was litterally less than 20 feet away. THESE GUYS RUN SILENT AND DARK. She is a pillar of the community and I am HORRIFIED this happened at our home. She watches our boy out of the kindness of her heart... They are the proverbial thugs who would literally steal candy from a baby! They towed the car several suburbs over. (Not even local) It is not possible to recover the car immediately, and it will cost over $150 to pick it up. She works as a nurse who makes home visits to women with newborns that are only a couple days old. What if she had to work tomorrow? Sorry new mother, sorry newborn? This is just monsterous, she supports our community, stealing from her is stealing from all mothers! When I spoke to the officer he said that he admitted their behavior was shady and that he has been called twice this summer already for cars snatched JUST FROM OUR NEIGHBORHOOD! The officer told me to follow up with our townhouse association since it technically occured on private property: The KEY PHRASE is to get your complex to CHANGE TO ""tow by complaint only"" otherwise they work like predators. They ARE breaking the law by driving with their lights off at night, but an officer has to catch them in the act... No one expects car jackers to come to your house in an upscale subburban townhome... Let alone steal from a saint while you are out! Seriously, less than zero stars because this is criminal and just plain wrong. Help change things, Say it with me: TOW BY COMPLAINT ONLY. more

I recently got my car towed out of the apartment complex parking lot due to not having current tags on it (not true). Well my car has been registered since July and had current tags on the plates. I don't know how the the tags were removed the night it got towed, but Elite towing said there is nothing he could do about it and the only way I could get my car back is come in with $240 cash! He was VERY rude and disrespectful on the phone when I asked him about my options. I understand what kind of business he is running and no one will ever be happy that their car got towed, but there is no reason to be so rude and inconsiderate; he cares nothing about you or your car...he just wants his money! more

We had a run in with this company last night at our own apartment complex. We usually park our car in the garage but when we first get home we park in a parking spot by the door so we can unload our kids and get them inside. We had not even been home 10 min and they had our car hooked up already because we did not have a parking permit in our window. We tried explaining to them that we don't have a permit because we park in our garage. So for them to just unhook the car they wanted a 100.00 drop fee! Which is a ridiculous price for a drop fee! These people are such a rip off and they don't care about you or your car. They even had our car hooked up wrong. We had to tell the driver how to hook up our own car. We were not able to pay the drop fee because we did not have a 100.00 cash on us and I am not even sure who carries that much cash on them. So now we have to get it out of impound for 240.00 which is another outrageous price! We will for sure be checking our car before we leave for any damage and if we find any we will be suing them! DON'T EVER USE THIS COMPANY FOR PRIVATE PROPERTY TOWING! more

Do NOT ever except a CHECK from this company...they WRITE BAD CHECKS THEN TO TRY AND REACH THEM .. THEY DON'T RETURN PHONE CALLS...THE OWNER JASON IS NEVER AROUND..... Cons: This company is dishonorable-they write bad checks! more

towed my car out of my own driveway. Laughed at me and said go sue me. Well, I did and I won. Pros: nothing Cons: scum of the earth more

On 10/24/2009 my Grand Prix was towed from the Pines apartment complex in Burnsville at approximately 11:15 P.M. by Elite Towing, Inc. I was told they would only release cars the following day between 12:00 P.M. and 1:00 P.M. I arrived at Elite Towing on 10/25/2009 to pick up my car. I was told I needed to pay $200 cash, so I had to leave and get cash. I returned a few minutes later with $200 cash and requested to look at my car. I was walked out to the muddy back lot where my car was parked. I was able to walk around my car to look for damage on the top. I was unable to inspect underneath because the ground was muddy from the rain the night before and the car was parked up close to other vehicles. Based on the inspection I was allowed to do, my vehicle appeared to be in OK condition. At that point the only way they would release the vehicle to me was if I paid the $200 cash and signed their receipt, so I did. The following day (10/26/2009) I parked my car in a lot where I could look underneath it. I found damage on the rear bumper and the exhaust pipes. The damage was only visible when looking at it from below the bumper level. I called Elite towing on 10/26/2009 and told them about the damage and they denied responsibility. They said I probably backed over something causing the damage. My car had the rear bumper repaired on 2/18/2009 from being rear ended and was in ?like new? condition prior to being towed. The damage to my car was not from backing over a curb. It is evident when viewing the damage that it occurred when the vehicle was inclined on the tow truck. The damage shows that Elite towing had my car lifted at too much of an angle when being towed. The rear bumper hit on the pavement when it was towed. The damage to my car is $1820.61 and Elite Towing refuses to pay even though they know they caused it. Cons: $1820.61 in car damage and towing charge of $200! more

I recently was involved in a car accident and the police called them to assist me. they showed up very fast and were extremely curtious. I will be telling everybody about my experience with Elite Towing! more

If you are a business owner, please do not let this company tow your visitor's vehicles. I understand the need for towing, but stay far away from this company - here is why: more

I had a wonderful experience with Elite Towing. They were very polite and nice when they came to assist me. I would recommend them for their services. They were also great when they did a tow for me that was out of town. Pros: Service more