Heartless. That is the kindest thing to call this company. My wife was taken to the hospital and my mother came up to help with our kids while I am out of state for work. I understand there is a policy in our subdivision that doesn't allow overnight street parking but she wasn't aware of that, do they drive around looking to make tough situations worse? I understand the towing expense but impound fees as well and the car was only there for a couple hours?!?!?!? Have some compassion and at least some flexibility. Beware of their business policies.
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