Central Electronics

I had purchased a replacement lamp for my 61""Samsung DLP from Central Electronics just two months ago and Saturday evening my screen went black. Upset by this and thinking that the lamp had gone out, I called Sam who, over the phone, diagnosed what he thought was the problem which was not the lamp but the color wheel instead. He gave me an estimate including the house call which was fair and reasonable and would come first thing Sunday morning. He arrived on time and went straight to work. He was very knowledgeable about the TV and meticulous in his work. In less than an hour he had replaced the color wheel and I was back up and running--Thanks Sam. I highly recommend Central Electronics!!! Pros: Excellent customer service and expertise more

My out of warranty Samsung LCD screen went black one day so I searched for someplace local and affordable to fix it. After reading the reviews I called Central Electronics and they came by the same day to check it out. They were very professional and true to all the reviews. I would definitely recommend if you're having TV problems! more

My out of warranty Samsung LCD screen went black one day so I searched for someplace local and affordable to fix it. After reading the reviews I called Central Electronics and they came by the same day to check it out. They were very professional and true to all the reviews. I would definitely recommend if you're having TV problems! more

Much to our dismay, our 63 in DLP TV showed us a Blue Screen. I thought it was the light and found one at Central Electronics. After I installed it, still a Blue Screen. I placed a call to Central Electronics and within 30 minutes Sam was at our door. He ran many tests and concluded that it required surgery to fix the problem. Sam took the TV to his shop and after further diagnosis found the problem. Sam went to the Manufacturer and arranged to send the faulty part to them for repair, since it was an Electronic Circuit Board. Sam returned the following day with a 'Loaner TV' of the same make and our remote worked without any reprogramming. Sam kept us apprised of the work in progress and we were ecstatic when he advised that the TV was "Good as New" and ready for return. Sam didn't stop here. Sam set the Cables in the manner they were supposed to be (The set-up Company had not done a good job initially and the picture was not as good as it should have been). After connecting the Cable Box, Blue-Ray DVD and Amplifier, we were AMAZED at the Brilliance of the Picture and the Quality of the Sound. Pros: Honesty, Reliability, Conscientious, Pleasant, Thorough Cons: None more

Much to our dismay, our 63 in DLP TV showed us a Blue Screen. I thought it was the light and found one at Central Electronics. After I installed it, still a Blue Screen. I placed a call to Central Electronics and within 30 minutes Sam was at our door. He ran many tests and concluded that it required surgery to fix the problem. Sam took the TV to his shop and after further diagnosis found the problem. Sam went to the Manufacturer and arranged to send the faulty part to them for repair, since it was an Electronic Circuit Board. Sam returned the following day with a 'Loaner TV' of the same make and our remote worked without any reprogramming. Sam kept us apprised of the work in progress and we were ecstatic when he advised that the TV was ""Good as New"" and ready for return. Sam didn't stop here. Sam set the Cables in the manner they were supposed to be (The set-up Company had not done a good job initially and the picture was not as good as it should have been). After connecting the Cable Box, Blue-Ray DVD and Amplifier, we were AMAZED at the Brilliance of the Picture and the Quality of the Sound. Sam was not just a Service Representative, he is a Master Technician who is thoroughly at ease and familiar with the intricacies that bring out the Optimum in the Entertainment System. Central Electronics will always be my FIRST CALL if I have ANY issues with our TV. (Why can't he do all of our appliances?) Courtesy, Efficiency, Reliability and Thoughtfulness are Central Electronics Hallmark. We could not have had a better experience in our time of need. Pros: Honesty, Reliability, Conscientious, Pleasant, Thorough more

We inherited a 72' Mitsubishi behemoth that lost its picture. Another service had no clue what to do. With a friend's recommendation, we called Sam and he knew immediately what the problem was. He initially thought he could bring just the board to the center but had to call on two workers to haul the heavy unit. The TV was fixed in a few days and they delivered it back. Hopefully we'll get a few more years of use and if so, the fix will be worthwhile. Sam is an honest, hardworking owner who knows his business. That's hard to find these days! We highly recommend him, especially for more complex problems. Pros: Knowledgable, Responsive Cons: They can be busy more

We inherited a 72' Mitsubishi behemoth that lost its picture. Another service had no clue what to do. With a friend's recommendation, we called Sam and he knew immediately what the problem was. He initially thought he could bring just the board to the center but had to call on two workers to haul the heavy unit. The TV was fixed in a few days and they delivered it back. Hopefully we'll get a few more years of use and if so, the fix will be worthwhile. Sam is an honest, hardworking owner who knows his business. That's hard to find these days! We highly recommend him, especially for more complex problems. Pros: Knowledgable, Responsive Cons: They can be busy more

Sam showed up when he said he would and fixed our TV and now it is better then new. I'm telling everyone I know. Great job!!! Very happy!! Pros: Great, quick,knowledge,professional more

Sam showed up when he said he would and fixed our TV and now it is better then new. I'm telling everyone I know. Great job!!! Very happy!! Pros: Great, quick,knowledge,professional more

My Samsung LCD failed on Saturday. By Sunday afternoon, it was up and running at a fair price. Best of all, Sam, the owner, made a personal house call Sunday morning, diagnosed the problem, prescribed a course of action, and performed the repair as promised. Painless. Pros: Customer Service more

My Samsung LCD failed on Saturday. By Sunday afternoon, it was up and running at a fair price. Best of all, Sam, the owner, made a personal house call Sunday morning, diagnosed the problem, prescribed a course of action, and performed the repair as promised. Painless. And I learned something about LCD TV technology in the process. A very nice experience! Pros: Customer Service more

Our Sony TV stopped working and was out of warranty. We called Sony customer service who gave us the names of 2 authorized repair companies. We called the first company and got a customer service representative who told us that they did not see our "ticket number" that Sony created and we would need to call them to open a ticket before they could come and fix our TV (even though this was a non warrantied repair). more

Our Sony TV stopped working and was out of warranty. We called Sony customer service who gave us the names of 2 authorized repair companies. We called the first company and got a customer service representative who told us that they did not see our ""ticket number"" that Sony created and we would need to call them to open a ticket before they could come and fix our TV (even though this was a non warrantied repair). We called the next company on the list, Central Electronics. No customer service rep answering, but the owner himself, Sam! He knew the model of our TV and after we described the problem, he told us the 2 possible problems we could be having. Since he clearly knew his stuff, we went with Central Electronics. Sam came out that same day and was 100% correct in the diagnosis he mentioned on the phone (w/o even seeing the TV) It was a Wed. evening and told us that he would need to order the part and asked if it would be OK if he came back Friday to bring back our repaired TV. Basically, 2 days to order the part and fix our TV! I thought it would take much longer. He came that Friday evening (he came at 6 pm at a time that was convenient for me) to bring the repaired component. He also made sure all connections were back to how I originally had them hooked up and tested the TV to make sure I was happy before he left. In a nutshell, Sam is an owner who really knows his stuff (20 years experience) and he is an extremely nice, honest and polite man. I am extremely pleased with the customer service he provided. I would highly recommend Central Electronics. more

My experience as a first time customer was excellent! My 52"" HD Plasma had stopped working after our city turned off our power and then back on before I could unplug TV ( even with a power strip). Technician came out that night, inspected it and needed to take it to get a proper estimate. Next day, I received my estimate and ETA on Parts to arrive. The next day the part came in, service was done and TV was delivered. My TV was also missing a part unrelated to problem and they took the time (at no cost) to help locate and replace the accessory part. I would recommend Central Electronics to anyone! with Large or Small problem. There are 2 sides to every story, and each situation is different. So don't make your decision based off one negative review. We now have our go to place for repair :) Pros: Immediate Service! Quick Turn Around, Personal Attention more

My experience as a first time customer was excellent! My 52" HD Plasma had stopped working after our city turned off our power and then back on before I could unplug TV ( even with a power strip). Technician came out that night, inspected it and needed to take it to get a proper estimate. Next day, I received my estimate and ETA on Parts to arrive. The next day the part came in, service was done and TV was delivered. My TV was also missing a part unrelated to problem and they took the time (at no cost) to help locate and replace the accessory part. Pros: Immediate Service! Quick Turn Around, Personal Attention Cons: None more

I have dealt with Central Electronics on three occasions and each time the experience has been delightful. These guys really know their stuff! I own a Samsung HLP-SU85W and recently, the rear projection bulb wouldn't fire up. As a result, the television was rendered useless. The initial in-home diagnosis was a faulty color wheel. After installing the part, it was discovered that in addition the mother board needed to be replaced and that the parts needed to come from the factory. Check this out... At NO COST to me, I was provided with a flat screen, High Def. loaner. WHO DOES THAT??? Central Electronics, that's who! On Easter Sunday I got a call from Sam (the owner) and he asked if he could come out that day and install the new engine for me. Easter....who works on Easter?? Central Electronics, that's who! Don't be fooled by disgruntled customers who write less than flattering comments on a blog page. Central Electronics knows their business and practices the lost art of customer service as well... if not better than anyone. Pros: Great Staff Cons: You may choose the wrong repair shop! more

I have dealt with Central Electronics on three occasions and each time the experience has been delightful. These guys really know their stuff! I own a Samsung HLP-SU85W and recently, the rear projection bulb wouldn't fire up. As a result, the television was rendered useless. The initial in-home diagnosis was a faulty color wheel. After installing the part, it was discovered that in addition the mother board needed to be replaced and that the parts needed to come from the factory. Check this out... At NO COST to me, I was provided with a flat screen, High Def. loaner. WHO DOES THAT??? Central Electronics, that's who! On Easter Sunday I got a call from Sam (the owner) and he asked if he could come out that day and install the new engine for me. Easter....who works on Easter?? Central Electronics, that's who! Don't be fooled by disgruntled customers who write less than flattering comments on a blog page. Central Electronics knows their business and practices the lost art of customer service as well... if not better than anyone. Pros: Great Staff Cons: You may choose the wrong repair shop! more

I took my tv for repair on 2/20/10. They gave me an estimate that is was the system controller board and that it would be ready by the 26/27th of Feb. Weeks went by and they keep telling me that the part wasn't available that they had to order it from another company. Then on March the 8th they said that the part had arrived but it was defective so they had to order a new part. On March 12 they emailed me and told me that they "had recieved a new board" were wrong because the problem was not the main controller board but the that is was the PANEL and that is was too expensive to fix, that I can go and pick up my TV. They refused to give me my estimate money back even though they gave me a bad estimate and they took 22 days to finally " according to them" find out what was really wrong. Why should I pay for a bad estimate that was giving to me to begin with? When you pay for an estimate you pay to get an accurate diagnostics and what is really wrong. Its not my fault that their first estimate was not accurate and that it took them 22 days to figure out what was wrong. They have no idea what they are doing and I would never refer them and I will give them nothing but bad reference. I have filed a claim with BBB and will file small claims courst case to get my $45.00 back, why should they keep that money when they didn't even provide me with an accurate estimate and took 22 days to finally give me an " accurate" one? They have poor customer service skills yet on their website they brag about high technical services. STAY AWAY. Pros: NONE Cons: STAY AWAY, THEY DON'T KNOW WHAT THEY ARE DOING AND ARE LIARS more

I took my tv for repair on 2/20/10. They gave me an estimate that is was the system controller board and that it would be ready by the 26/27th of Feb. Weeks went by and they keep telling me that the part wasn't available that they had to order it from another company. Then on March the 8th they said that the part had arrived but it was defective so they had to order a new part. On March 12 they emailed me and told me that they ""had recieved a new board"" were wrong because the problem was not the main controller board but the that is was the PANEL and that is was too expensive to fix, that I can go and pick up my TV. They refused to give me my estimate money back even though they gave me a bad estimate and they took 22 days to finally "" according to them"" find out what was really wrong. Why should I pay for a bad estimate that was giving to me to begin with? When you pay for an estimate you pay to get an accurate diagnostics and what is really wrong. Its not my fault that their first estimate was not accurate and that it took them 22 days to figure out what was wrong. They have no idea what they are doing and I would never refer them and I will give them nothing but bad reference. I have filed a claim with BBB and will file small claims courst case to get my $45.00 back, why should they keep that money when they didn't even provide me with an accurate estimate and took 22 days to finally give me an "" accurate"" one? They have poor customer service skills yet on their website they brag about high technical services. STAY AWAY. Cons: STAY AWAY, THEY DON'T KNOW WHAT THEY ARE DOING AND ARE LIARS more