Much to our dismay, our 63 in DLP TV showed us a Blue Screen. I thought it was the light and found one at Central Electronics. After I installed it, still a Blue Screen. I placed a call to Central Electronics and within 30 minutes Sam was at our door. He ran many tests and concluded that it required surgery to fix the problem. Sam took the TV to his shop and after further diagnosis found the problem. Sam went to the Manufacturer and arranged to send the faulty part to them for repair, since it was an Electronic Circuit Board. Sam returned the following day with a 'Loaner TV' of the same make and our remote worked without any reprogramming. Sam kept us apprised of the work in progress and we were ecstatic when he advised that the TV was ""Good as New"" and ready for return. Sam didn't stop here. Sam set the Cables in the manner they were supposed to be (The set-up Company had not done a good job initially and the picture was not as good as it should have been). After connecting the Cable Box, Blue-Ray DVD and Amplifier, we were AMAZED at the Brilliance of the Picture and the Quality of the Sound.
Sam was not just a Service Representative, he is a Master Technician who is thoroughly at ease and familiar with the intricacies that bring out the Optimum in the Entertainment System.
Central Electronics will always be my FIRST CALL if I have ANY issues with our TV. (Why can't he do all of our appliances?)
Courtesy, Efficiency, Reliability and Thoughtfulness are Central Electronics Hallmark. We could not have had a better experience in our time of need.
Pros: Honesty, Reliability, Conscientious, Pleasant, Thorough
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