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Businiess name:
Central Electronics
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Review by:
citysearch c.
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Review content:
Our Sony TV stopped working and was out of warranty. We called Sony customer service who gave us the names of 2 authorized repair companies. We called the first company and got a customer service representative who told us that they did not see our ""ticket number"" that Sony created and we would need to call them to open a ticket before they could come and fix our TV (even though this was a non warrantied repair).
We called the next company on the list, Central Electronics. No customer service rep answering, but the owner himself, Sam! He knew the model of our TV and after we described the problem, he told us the 2 possible problems we could be having. Since he clearly knew his stuff, we went with Central Electronics.
Sam came out that same day and was 100% correct in the diagnosis he mentioned on the phone (w/o even seeing the TV)
It was a Wed. evening and told us that he would need to order the part and asked if it would be OK if he came back Friday to bring back our repaired TV. Basically, 2 days to order the part and fix our TV! I thought it would take much longer.
He came that Friday evening (he came at 6 pm at a time that was convenient for me) to bring the repaired component. He also made sure all connections were back to how I originally had them hooked up and tested the TV to make sure I was happy before he left.
In a nutshell, Sam is an owner who really knows his stuff (20 years experience) and he is an extremely nice, honest and polite man. I am extremely pleased with the customer service he provided.
I would highly recommend Central Electronics.
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