Biggs Heating & Air Cond

My heat went out again this year for the third time in the last seven years. This time I skipped the one man shows and called Biggs. The guy came out the next morning and quoted me a lower price than I expected. We discussed how often my unit had problems and he had his project manager come right out. The project manager quoted me a price based on the efficiency I wanted and I went to the credit union. As soon as I had the financing I called back and the next morning the installation began. There were a total of 6 guys who worked that day between 8 and about 4. They finished, cleaned up, tested everything and left. The system works perfectly. The JoCo inspector passed it quickly and said he liked how they set up my drain clean out for the evaporator run off. Quoted one day and done the next. Sure beats the guy who left me 5 days without heat because it was snowing and he couldn?t get out to bring back the fan and motor. I recommend this company. The price was not cheap, but the work and the materials installed were quality. more

A very good air conditioning company. cools very well and the guys who came to mount are very good. more

They should go above and beyond to make sure that work is done even in a reasonable time and at a reasonable price. We recommend that contractors, air conditioning as a five star company. You are the best. more

They should go above and beyond to make sure that work is done even in a reasonable time and at a reasonable price. We recommend that contractors, air conditioning as a five star company. You are the best. more

They would go above and beyond to make sure that the job is done right and in a reasonable time and at a reasonable price. I recommend this air conditioning contractors as a five star company. more

When you call, the owner is the one who sets up all the estimates and jobs/repairs. Its nice to know that the owner is so involved and it helps provide peace of mind. more

The technicians who came to our house were very informative and professional like the service they performed. We felt very confident with Biggs Heating & Air, also we are satisfied with them. more

I read a few of the reviews below and I can only believe they are from a disgruntled former employee or someone who doesn't want Biggs H&A to get business, because they were top quality from beginning to end. Last spring, I interviewed five different Heating and Air Professionals. I finally chose Biggs since I was so impressed with their representative, Paul, who was extremely honest, professional and willing to work with the financials. He didn't pressure me at all, yet he guided me on what would best suit our home's needs. My instinct was to hire them at that meeting--I did, and it was the best decision we made with a major home purchase. His team showed up on time, were all friendly but got right to work, finished on time and made sure everything was working. They even sent another representative the same day to give us a personal tutorial on how to work the new digital keypad. Most impressive of all, was that all of the fiancials figured to the penny. We got all of our rebates and tax refunds exactly as Paul said we would, and saved thousands of dollars. Our Lennox unit (we got the 15-Seer, and actually came to the same as 13-Seer with all the rebates/etc) is awesome and we have saved at least half of our energy bill each month from our very old (24 year old Trane) energy sucker. We are very very happy and impressed with Biggs, Paul and the whole team, and most of all our new system. more

Our A/C wasn't working and I called American Home Shield and they sent out Biggs HVAC on an emergency basis, who arrived Sunday mid-morning. He looked at the unit and saw there was ice on the unit and said he couldn't do anything. He had already gotten $60 from my husband. He said he couldn't do anything until the ice melted which would require turning off the fan. Two hours later, the ice was melted. Biggs never called back to fix the unit nor have they ever called back. They took money and did absolutely nothing! Must be nice. more

If I could give ZERO Star Rating I would. This company's motto is ""Big Enough to Serve, Small Enough to Care"" yet this could not be further from the truth. My AC went out this afternoon, it was 90 degrees in Raleigh and we needed the AC fixed. Although I was informed of the $119.00 trip charge for the Saturday after hours call, I would never in a million years have guessed this ""Small Enough to Care"" company would charge another $129.50 to change out a light switch that would cost at most $1.00 at any home center and a $4.00 environmental fee for a grand total of $252.50. Seriously, it took the guy longer to write up the bill and process the payment then to change out the switch. What made me the angriest is that I asked the guy for a quote once he told me it was a defective switch and he said he had to go back out to his van to check the pricing. He came back in the house and never said a word, he just performed the work and then told me the price. STAY AWAY!!!! Cons: STAY AWAY! more

I was referred by my realtor and the tech that came out could not have been nicer. The appointment was easy to set and the work was completed within 2 days of calling. I recommended this company to my parents as well. more

We were told about this company from a friend. They were very understanding of our needs. They arrived when they said they would and did an excellent job. From my first phone call into the office until the job was complete I was more than satisfied with all aspects of this company!! This company is Highly Recommended!! Pros: Nothing but Pros all the way around! more

I called Biggs first thing Monday morning and I was put first place for service the next morning. The man was prompt and polite. He explained everything that was wrong and gave me a lot of information that was very useful. I highly RECOMMEND Biggs Heating & Air Conditioning. more

Relocated to area in 2007- was given tthe name of Biggs from our realator- they serviced our units. we were aware that we needed a new unit and decided to purchase one in 2008. After getting bids from 3 other companies- we decided to go with Biggs. Long story short.... they sold us a new unit and new duct work- The work started on June 11th and continued through the 12th. The installers left that afternoon and around 5:20 911 received a call staying our home was on fire. Luckily we were not home. However we are now out of our home for the next 9-11 months while it is getting rebuilt. Both the fire department and an independant fire inspector have determined that Biggs was/is @ fault. We have later found out that they NEVER pulled a permit as the state of north carolina mandates. This is the MOST devistating that that could has ever happened to our family- with 2 children one 5 and one 8 months this has been an unexplainable thing and will now rob my family of a year of our lives- not to mention the night terrors my 5 year old is having. Therefore WE DO NOT RECOMMEND THIS COMPANY. more

I dealt with this company early in 2007, after buying my first home. There was a problem with the heating unit that was installed 2 years ago, and rather than informing me this unit was still under warranty, they charged me full price for parts and labor. After reviewing the receipt, I called the maker of the unit, and had them ensure for me that the unit was in fact still under warranty, and should be covered. That same night there was another problem with the unit, really the original problem was not corrected. When they came out, after a long discussion with the technician and finally the service manager, they determined that the warranty was valid. In retrospect, they determined that for some odd reason, they determined that the initial repair, that did not correct the problem, was not covered by the warranty, but the second one was. Pros: Were able to come out the next day, and the next and the next...... Cons: Everything else more