Our A/C wasn't working and I called American Home Shield and they sent out Biggs HVAC on an emergency basis, who arrived Sunday mid-morning. He looked at the unit and saw there was ice on the unit and said he couldn't do anything. He had already gotten $60 from my husband. He said he couldn't do anything until the ice melted which would require turning off the fan. Two hours later, the ice was melted. Biggs never called back to fix the unit nor have they ever called back. They took money and did absolutely nothing! Must be nice.
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