Relocated to area in 2007- was given tthe name of Biggs from our realator- they serviced our units. we were aware that we needed a new unit and decided to purchase one in 2008. After getting bids from 3 other companies- we decided to go with Biggs. Long story short.... they sold us a new unit and new duct work- The work started on June 11th and continued through the 12th. The installers left that afternoon and around 5:20 911 received a call staying our home was on fire. Luckily we were not home. However we are now out of our home for the next 9-11 months while it is getting rebuilt. Both the fire department and an independant fire inspector have determined that Biggs was/is @ fault. We have later found out that they NEVER pulled a permit as the state of north carolina mandates. This is the MOST devistating that that could has ever happened to our family- with 2 children one 5 and one 8 months this has been an unexplainable thing and will now rob my family of a year of our lives- not to mention the night terrors my 5 year old is having. Therefore WE DO NOT RECOMMEND THIS COMPANY.
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