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Benjamin Franklin Plumbing

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2600 Forest Glen Rd 3
Silver Spring, MD 20910

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(866) 857-4160
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Reviews
( 55 )
( 12 )
( 2 )
( 7 )
( 2 )

Best

Chad is very personable, explains everything very clearly, and goes out his way to make sure everything is fine before leaving.

Worst

When the tech called me with an estimate for replacing a bathroom sink faucet and valve I immediately rejected it as way too high. I hired another plumber who did the same job fo...

Chad was excellent. 3/17/2017

Chad is very personable, explains everything very clearly, and goes out his way to make sure everything is fine before leaving. more

On time and fast work! THANKS!!! 3/13/2017

Our Ben Franklin plumber, Israel, came on time as promised, within the first 5 minutes of the three-hour window. He went to work quickly to unclog our bathroom sink. He had it cleared out within minutes. The charged price was more than fair, since I spent hours trying to unclog the drain without success. Sometimes it's cheaper to hire the expert instead of trying to do it yourself. more

Did not hire. 3/1/2017

When the tech called me with an estimate for replacing a bathroom sink faucet and valve I immediately rejected it as way too high. I hired another plumber who did the same job for a little bit more than half of Benjamin Franklin's estimate. more

Great Service! 2/10/2017

We have been doing business with this company for 20 years. They are very honest and reliable! more

Highly Recommended 2/4/2017

Customer for many years. Always provide dependable and efficient service. more

Highly recommended for 4 main reasons 1/31/2017

I never want to encounter a plumbing problem at my home, because that can mean a disrupted routine at the least, or an emergency at worst. However, when the inevitable clogged drain or pipe break occurs in my 70 year old house infrastructure, I am thankful that I have a plumbing company to rely on. Last Friday morning the bathroom sink was draining very slowly. My attempt to fix it with a plunger did the opposite, blocking it completely. I also tried a manual turning snake, but to no avail. Calling Franklin, Connie told me she could have a man here within the hour! Chad's smiling face was at the door in 30 minutes. He has dealt with me several times before, installing a new kitchen faucet and snaking the kitchen sink, replacing a broken gas pilot light tube on the house furnace, and even repairing the underground outdoor gas pipe on the gas meter. His work has always been careful and thorough, and has lasted for many years. Others from Franklin, have been equally competent and have even gone beyond the "easy" fix, installing an access pipe in case of future problems with the drain system. With 1.their fast response, 2.professional workmanship, 3.attention to address the source of the problem for a permanent solution, 4.all at a reasonable price that is clearly stated at the outset (no matter how long it takes), Franklin is the only plumbing company I'll use. more

The Most Professional 1/24/2017

The only plumber I will use. Always on time and get the job done and leave the area as they found it. more

Very happy with service and work 1/20/2017

I found the plumber, Chad D, very knowledgeable and friendly. He diagnosed and fixed the leak to the sink in my upstairs bathroom and running downstairs toilet in record time. more

Always prompt and excellent service 1/12/2017

The needed part was not on the truck but Chad diagnosed the problem very quickly and offered the most inexpensive fix possible. more

Snake a clogged drain 1/11/2017

My drain in the sink in my bathroom was clogged I tried cleaning it myself and couldn't get it so I called Benjamin Franklin plumbers to do it they came in a timely fashion the plumber cleaned the drain out with an auger which took about 10 minutes the total charge was $275 and he gave me a $20 discount which was nice but I still think it was way over priced but the job was done quickly and image professional manner more

Great service 1/9/2017

I received great, timely service from the gentleman that showed up on time at my house. I will definitely use this company again. Thanks. more

Good service 1/5/2017

I was supposed to receive a call the plumber was on his way but he showed up without any notice. more

no communication 1/3/2017

The work by BF was top notch and the staff excellent. Even though the cost was quite a shock and the lack of insurance help a punch to the gut, I feel strongly that the work was handled by true professionals. However, I was promised by the staff to be reimbursed for the cost of reinstalling the toilet that couldn't actually be reset as it was never installed correctly by a former owner. I also was promised paperwork would be provided to show the 20 year guarantee of work that was given to me verbally. I have attempted via emails to office staff to have this resolved 7 times since September 2016 and still have not received the guarantee or the refund of $366 dollars. more

Prompt and transparent 12/12/2016

Have used Benjamin Franklin twice and each time they showed up on time, the plumber was extremely professional and the costs were upfront. more

Chad and his partner both were extremely professional. 12/5/2016

Chad and this team member were extremely knowledgeable and understood my needs as a customer. His recommendations were understandable and well received. more

Prompt, efficient service for reasonable price 11/12/2016

The representative appeared at my house on the day requested, reviewed my problem and recommended a solution. The charge was reasonable. We are still considering the solution. more

generally excellent, but you failed me on the biggest plumbing problem. 11/12/2016

Our first floor bathroom has odor issues -- like sewage or something. it is not always there, but when it is, it's bad. You've been out several times, and recommended that I replace the floor under the toilet which I did using a contractor you recommended who never came and finished the job. And, that did not solve the problem after a $4k expenditure. more

Fast professional service 10/24/2016

My water heater need to be replaced. Within 1 day I had a new water heater. more

Excellent. 10/18/2016

Chad explained everything clearly, answered all my questions, and resolved the plumbing issue we had. Everything was excellent. more

Chad is the best! 10/18/2016

Knowledgable, fast, friendly and explains what he is doing. He is the best! more
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Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

If There's Any Delay, It's You We Pay!™ 24/7 Plumbing Service & Repair; Water Heaters-Gas, Electric, Tankless; Drain & Sewer Cleaning; Leak Detection & More LICENSED * BONDED * INSURED

Owner Message
  • Have a plumbing problem? Don't want to spend hours of your valuable time waiting for a plumber? Benjamin Franklin Plumbing is America's first plumbing service company to promise customers perfect punctuality. That is why we say "If there is any delay it's you we pay!" We promise we will NEVER keep you waiting and if we do, you are paid $5 for every minute we're lateª. And all our repairs are guaranteed for 2 full years.


    How can we afford to do this? Our Plumbers aren't typical plumbers. We only hire and train talented people who understand the value of your time and treat you and your home with respect. We also back their punctuality with technology.


    Your complete satisfaction with both our service and plumbers is 100% guaranteed. If our Benjamin Franklin Plumbing plumbers smokes or swears in your home or on your property, you don't pay a penny. If our Benjamin Franklin Plumbing plumber doesn't wear shoe covers when he's inside your home OR leaves your home without cleaning up, you don't pay a penny. If our Benjamin Franklin Plumbing plumber isn't drug-free, you don't pay a penny.


    Our plumbers go through drug testing and a comprehensive background check. Our fully stocked big blue trucks are a rolling warehouse on wheels; 90% of all repairs are completed from the extensive truck stock.


    ª There's a $300 maximum for late service appointments. Customers receive a verification confirmation number when an appointment is scheduled.

Additional information
  • Hours: Mon-Fri 7am-4pm
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Forest Glen, Silver Spring
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