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Benjamin Franklin Plumbing

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2600 Forest Glen Rd 3
Silver Spring, MD 20910

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(866) 857-4160
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Reviews
( 55 )
( 12 )
( 2 )
( 7 )
( 2 )

Best

Chad is very personable, explains everything very clearly, and goes out his way to make sure everything is fine before leaving.

Worst

When the tech called me with an estimate for replacing a bathroom sink faucet and valve I immediately rejected it as way too high. I hired another plumber who did the same job fo...

Timely and efficient 10/17/2016

The plumber arrived on time. And handled the issue efficiently and in a timely manner. more

Too Pricey 10/16/2016

To test my garbage disposal to see if it was working cost me $158.00. The plummer was at my home for less than 15 minutes. I'm in the wrong business more

Great job keep up the good work 10/16/2016

The technician arrived on time, he was patient and contacted the insurance to make sure they will pay for the job totally . He was successful and I was Saved rhe total cost. He finished his job professionally and answered all my Questions. more

grossly high cost 10/6/2016

As an attorney with national and international clients, I never charged $354 for a hour's work. I'm looking for a new plumber to do the work I need for for my bathroom. Don't want Ben Franklin any more more

sam as the review below, 9/26/2016

I had a great experience with the second tecniche who came. Chad, would not leave till he fixed the problem. That is a great service to me. more

Totally excellent service. 9/22/2016

I have used Benjamin Franklin for a number of years, and have always been totally satisfied with their excellent service which is prompt, friendly, and competent. more

Excellent service 9/18/2016

Excellent work and friendly. Technician was very knowledgable more

Great service, efficient workers and good value 8/22/2016

This was my first time using Benjamin Franklin Plumbing and I had a very good experience with them. Carlos came out right on time and began working very quickly. Carlos was very pleasant and explained everything he was doing so I would know what was happening while he was working. The work was very neat and he cleaned up after himself so the room looked great when he left. He also told me about a service I might need based off what he had seen, but when he realized it was not something I needed he did not push that service and let it be. Overall I had a very good experience using Benjamin Franklin Plumbing and will continue to use them and recommend them to anyone in need of a quality plumbing service. more

Excellent service 8/17/2016

On time courteous did the job in a good time more

a loyal customer for over 20 years! 8/16/2016

These guys are great - always on time, and do wonderful work. I won't switch! more

Two separate plumbers incorrectly diagnosed my problem as a roofing issue. 8/16/2016

Two separate visits by two different plumbers from this company. Both misdiagnosed the problem, cut my wall upstairs and opened up a spot in the ceiling unnecessarily. They said it was a roofing problem without thinking it through logically. So here I am with a bucket under my ceiling pipe and not feeling confident for them to come do the job. What's the point of paying for a diagnosis when they don't have the capacity to diagnose it correctly! Now I have to pay for lots of ceiling patching too! more

On time and polite. 8/16/2016

The technician arrived on time fixed the problem and left the place clean. more

Quick service, professional service 8/12/2016

Was able to get a same-day appointment with no extra charge. Tehnician was personable and professional. He also was thorough in offering the different products and services he could provide to fix our plumbing problem. We would recommend Benjamin Franklin Plumbing. more

Outstanding work! 8/12/2016

All the work they have done for me over the years has been excellent and fixed the problem As a member of their Ben Society, I get prompt service with a small discount. I believe their prices are higher than others but when you are not a DIY person it is comforting to have their expertise. more

Editorial review from Citysearch 8/13/2014

Professional , courteous , very neat, and completed the work in a prompt timely manner. His estimate gave me options to consider and he addressed the problem at hand with sensible pros and cons. He arrived when he said he would, calling before he came. Chad is truly a professional plumber. Connie does a great job setting up a convenient appointment. more

Be Careful 8/6/2014

Was told by the dispatcher that they would have a fully stocked truck and be able to handle the issue. Also told there was a free estimate. Plumber had to ask me where I got my fixture from so he could call them and see if they could order the part. Tried to charge me $69 just for coming out (free estimate?). Promised to call once fixture was ordered. Never heard back from him. Wasted my time. more

what a rotten experience 7/22/2014

$366 to change 2 seats in the bath tub faucets! Worked 30 minutes, chipped the tile, flooded the kitchen when he forgot to turn off the main before he took the cold water spigot apart, AND told us that all the pipes in the house had to be replaced. What a rotten exoerience. Paid to get him out of the house. Was on time but only because they saw another sucker. Will never call again. more

Sewer line replacement well done 3/23/2014

Having a sewer line replaced is both costly and nothing you can show for all the money spent. However, having it done properly and professionally does bring peace of mind. I own an older home, and the time had come to replace the line due to extensive root growth that had completely clogged the pipes. Rather than deal with the problem annually, I chose to bite the bullet and replace the entire line. BF was not the least expensive company, but they were punctual, clean, polite, and I was also interested in a company that would use the new trenchless technology to avoid extensive damage to my property. I am pleased with their work. more

Editorial review from Citysearch 2/13/2014

Ben Franklin plumbers were outstanding from start to finish - one of the best companies I have dealt with. Although having a sewer back up is a nightmare - I am so glad we found you guys - you were just great and the work was super great. more

DO NOT USE - RIPOFF THIEVES 10/22/2013

We had a back up and had to get the line snaked - our home warranty got these guys to come. Do NOT use these guys. I was only supposed to pay my deductible, and the guy lied and said I had to pay his prices and my deductible regardless of him doing work or not. We were given a window of 1-5 and they showed up at 11:30 saying they would leave if no one showed up. So we ended up paying nearly 2.5 times more than any other plumber to get it done. And on top of that, they lied to the warranty company and said we didn't pay the deductible. The guy kept threatening to leave and reminding me i still owed him $100 if his price seemed high. Not really a company that is looking for your best interest or looking for repeat business. They told the home warranty that we didn't pay our deductible (we have the invoice that says otherwise), and also said we asked for them to do the more expensive service. We wanted them to snake the line and he told us how much it was before he even started. So how is it possible that we asked for a special service when he kept threatening to leave just for the basic snake service? DO NOT use these guys. more
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Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

If There's Any Delay, It's You We Pay!™ 24/7 Plumbing Service & Repair; Water Heaters-Gas, Electric, Tankless; Drain & Sewer Cleaning; Leak Detection & More LICENSED * BONDED * INSURED

Owner Message
  • Have a plumbing problem? Don't want to spend hours of your valuable time waiting for a plumber? Benjamin Franklin Plumbing is America's first plumbing service company to promise customers perfect punctuality. That is why we say "If there is any delay it's you we pay!" We promise we will NEVER keep you waiting and if we do, you are paid $5 for every minute we're lateª. And all our repairs are guaranteed for 2 full years.


    How can we afford to do this? Our Plumbers aren't typical plumbers. We only hire and train talented people who understand the value of your time and treat you and your home with respect. We also back their punctuality with technology.


    Your complete satisfaction with both our service and plumbers is 100% guaranteed. If our Benjamin Franklin Plumbing plumbers smokes or swears in your home or on your property, you don't pay a penny. If our Benjamin Franklin Plumbing plumber doesn't wear shoe covers when he's inside your home OR leaves your home without cleaning up, you don't pay a penny. If our Benjamin Franklin Plumbing plumber isn't drug-free, you don't pay a penny.


    Our plumbers go through drug testing and a comprehensive background check. Our fully stocked big blue trucks are a rolling warehouse on wheels; 90% of all repairs are completed from the extensive truck stock.


    ª There's a $300 maximum for late service appointments. Customers receive a verification confirmation number when an appointment is scheduled.

Additional information
  • Hours: Mon-Fri 7am-4pm
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Forest Glen, Silver Spring
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