Belfort Furniture

Thank you Toni Salazar for your ability to listen to our needs while at the same time incorporating your talents and creativity to help us decorate our new home! Your ideas and plans are terrific and you helped us explore possibilities for design as well as identifying great products to furnish our home. The furniture and accessories that you suggested us, which we purchased, are great quality; the colors are beautiful, and we are still enjoying looking at them, as if with new eyes! We also appreciate your willingness to come to our home to understand the layout and always being available for follow up. We will continue to purchase the plan that you set up for our home as we continue to add more furniture to our home over the next year or so.\r \r Thanks again, more

Would never order from here again. We ordered a bunk bed that took three months to deliver (we were warned that it may take this long). On delivery day we were informed that they were missing the feet to the bed, that it would be 4-6 weeks until they arrive, but that they would deliver the rest of the bed (and we would have to schedule a followup 3 hour delivery window for the feet). Upon delivery we were told that the accompanying ladder was never ordered. After the initial person blamed us for the ladder never being ordered (lesson one, if you order from here walk through every item that is included, we were never asked about a ladder, the ladder was shown with the bed, and who would order a bunk bed without a ladder) we spoke to a manager named Denise. Her remedy for a third delivery (9+ hours of my life lost) that we will have to wait for, and 8+ weeks to get the ladder? They weren't going to charge us additional for the ladder ($79)! We don't have to actually pay for their more

There was a great selection of furniture and I had tremendous, patient help from my salesman, Marc Rosenthal. The beds, table and chair arrived exactly within my window of time and were assembled in no time at all by a very helpful and cheerful pair of men. My next furniture buy will be from Belfort. more

Don't go there. Just don't. You'll regret it for a very long time and it will cost you time an money and you'll never receive your order. \r \r You'll end up like the rest of us, and think "" if I had only listened."" \r \r Trust a stranger who know knows, all the bad reviews below happened to me. Go to Macy's, Crate and Barrel, on-line but don't go to Belfort Furniture. more

I previously wrote a very negative review regarding a mattress set we had that had developed gullies. The next day Befort contacted us and offered full credit on a new mattress. What a wonderful result. We couldn't be happier. The new mattress is so much better and I was impressed with Belfort's willingness to stand behind their merchandise even though it was technically not covered by the manufacturer's warranty. This is the way every business should operate. more

Beware of false product information and this place is greedy; not concerned with customer satisfaction unless it costs them nothing. We took advantage of Belfort's offer of complimentary in home interior design. The designer/sales rep was nice, but didn't do much to work with our existing furniture. We ended up buying a TV unit we didn't really need. Apparently there are items that are ""special order"" that you cannot cancel the order on, even if it is the next day and it hasn't been shipped to their warehouse. Thought that was rediculous. We also purchased a VERY expensive desk and file cabinet and were told they were solid wood with veneer. When all the furniture was delivered, over half was damaged and needed to be sent back, including the desk, which had a door hanging from just one hinge. As we examined the desk door, we noticed it was particle board under the veneer! Belfort said they would not accept a return or give our money back. As we tried to work with our sales rep to rectify the situation, he was not returning calls and it was almost two weeks before my husband went in to see him. He said he was busy because he has several hundreds of thousands of furniture orders he was taking care of. Well, that is not good customer service at all. Just forget about them after they drop the money. Now, I am waiting on my replacement couch to be delivered and they are told me the balance is about $50 more than what my sales rep told me it was. Can't wait to see what happens when the replacement desk comes in. I give two stars because the sales rep was friendly and patient with me in my selection process, but I am so disappointed in my experience here. I won't be going back. more

Our poor two year old who has been waiting 3 months to receive his "big boy" bed, night stand, and dresser is very concerned that his room does not have a bed for him to sleep in. This is the fault of the lousy customer service and delivery department of Belfort. We bought this furniture (payed in full) nearly 3 months ago. We got a call the day before the delivery with a two hour window (3:30-5:30). We changed all plans with family to make sure we would be here for the delivery. At 5:40, my husband called to find out where the furniture was and the person told him that they have 3 hour windows and not 2. The person assured us it would be here by 6:30. It never showed and we never got a phone call explaining why. My husband called the next morning and found out they weren't planning on delivering it. They tried to reschedule another window for another day. My poor two year old is still stuck and worried about his bed. They don't seem to have any care about the people who ar more

We have never had fun buying furniture--until now. Whenever we walk into a furniture store, we always seem to attract the salesperson who 1) is the LEAST familiar with the stock they carry; or 2) will not listen to what we need. What a pleasure to find Marc Rosenthal at Belfort Furniture! I told him what we needed (couch and chair) and what our limitations are (small room, I'm 5 foot 1, my husband is 6 foot 3). Marc toured me around Belfort's extensive showrooms efficiently and congenially, showing me only what I had asked to see. What a relief! When I brought my husband back later, we had a frame of reference and a salesperson who not only knew his stock cold, but who could explain the construction of the pieces in which we were interested. Besides that, Marc made it fun with his comfortable sense of humor and a complete lack of pressure. We bought an upholstered couch with Queen fold-out bed, adding a contrasting welt on the cushions (choice of about 50 fabrics for the couch more

I went in to Belfort about one week ago, and I was pretty upset about this whole mattress buying experience, after dealing with these mattress giant, mattress firm sales personnel, with their pushy sales tactics. So as I walked into the last mattress hell hole on my journey down the road to find the perfect mattress for myself, I prepared myself to kill the sales person if they came at me the wrong way, but to my relief I had the best buying experience one could ever image. The Manager Nick Daniels took the time to explain the differences and benefits to a new sleep system. It was with their help I was able to make an educated purchase that fit my needs and wallet. It was refreshing to know that this company trains there sales staff and truly values their customers more

I bought a sectional coach from Belfort furniture and after it arrived I noticed the cushions were sagging. I called Belfort and they sent out a technician to assess the situation. John came to my house, took pictures of the couch and made sure the appropriate materials were ordered. John was very professional and thorough. He made multiple trips to my house until the situation was remedied to my satisfaction. more

We bought a loveseat/chair from Belfort on Labor Day weekend 2010 along with an extra pillow in another fabric. We were told that they would both be in 3-4 weeks (stated on the receipt). However we did not receive them until almost 2 months later!! We had to keep calling for updates, we were NEVER once called by Belfort except the night before delivery - which was horrible also! The delivery people scraped our stairwell and almost broke our hanging lamp getting the chair upstairs. We had requested to be called when the extra pillow came in so we knew when to expect the package. We were not called, the pillow was poorly wrapped in CLEAR plastic - No box or anything, and was left on our front steps by UPS on Oct 30. If we had left town a day early, the pillow would have sat out all weekend for the trick or treaters to pick up. I called on Oct 30th and spoke to someone who did not seem concerned and had me leave a voicemail for someone in the shipping department, which I did. Thi more

Very bad..I ordered bed and sectional sofa for my apartment. I was asked to pick the chase and arm for sectional sofa. I consulted with my apartment folks and called in the next day. I got to move into my apartment two days later at which point the I found my chase would be on the doorway and we cannot enter. my apartment folks misguided me. I immediately called to cancel order. Sales person told me I cannot cancel my orde because its a special order and I have to pick something else. They say its special order because I selected a different fabric. But they are one who encouraged me. I have never bought a furniture so everything was new. What I dont understand is, they had the color and fabric in the display in their place and I picked the same. Anyway I am new to this place and needed a sofa and therefore ended picking up something else. I had been busy at work and coming late so had no time to see my sofa in the day light until now. Today I noticed they have a chemical patch in th more

My husband and I have shopped at Belfort Furniture many times. We have never had a bad experience. Instead, We have found the sales staff to be very professional and helpful, and we have never felt "pushed" into making a purchase. On those occasions when the furniture had to be delivered, the delivery guys were friendly, very courteous, and fast. They had a home office system we had purchased set-up in no time! We recommend Belfort to all our friends and will shop there again soon!\r \r If I had a word of warning about Belfort, it would be this: prepare to spend a while there. They have FIVE different showrooms with an enormous selection of furniture, and don't miss the clearance center. We have found some great bargains there. more

We had the worst experience ever with Belfort Furniture. First, it took a long time for delivery and once delivery occurred I had to remind the driver we had more furniture on his truck as he initially refused to hand over all of it. Then they delivered furniture that was damaged. A protruding nail from the furniture damaged our floor and now they refuse to respond in repairing the damage done.\r \r Disgusting. I will never do business with this company again. more

We have been purchasing our furniture through Belfort for several years now. The reason being is Patrick Geffre the design consultant.\r Mr. Geffre has impeccable taste & goes out of his way to make sure we our confident with our furniture purchase. Mr. Geffre goes above & beyond any consultant we have ever worked with. We can't imagine buying furniture from anybody but Belfort due to Patrick Geffre!!\r Very happy customer's!! more

Great service! I ordered a mattress set from Belfort. It came in the time I was quoted and the delivery team was fantastic. They were on time and very respectful of my home. I would recommend Belfort Furniture to any of my friends and family. Great company, great service, and great prices!! more

I needed a TV console for a 60" flat screen. I wanted quality furniture, not what you see at the "big box" stores. Belfort had a terrific selection of large wall units and TV consoles. I found just the right piece that had lots of features - storage options and a big plus, it hides all the cords. Had to walk through three showrooms to see them all, (the complex is enormous), but it was worth the time. The staff was really professional and they knew their merchandise. Really impressed. You cannot go wrong with a visit to Belfort! more

Hi: \r \r Just wanted to mention that once again, our experience shopping at Belfort was far better than we have had in the past with other furniture stores. We were looking for (and found) a beautiful jewelry armoire for our daughter. The salesman was available but not pushy. He checked with the warehouse and discovered that our armoire was not only in stock but that we could take it with us! We just don't bother with other places anymore. Belfort is our only furniture choice. Thanks Belfort! more

Great experience! I found the perfect bed at Belfort. I had been searching for a particular style and found exactly what I was looking for. The salesperson was very knowledgeable and professional, start to finish. I could not believe the selection. Plus, the delivery men showed up within the delivery time frame. I have shopped other stores, but Belfort's service stands out heads above the rest. more

This is a complaint. I just recently cancelled an order with Belfort for a kitchen table after it was never delivered and I could not get a straight answer on when it would be. \r \r I ordered the table on June 6th and was told 3 weeks delivery. When it did not come after 3 weeks I called Belfort. This is the first bad sign, Belfort should call the customer if something is late, the customer should not have to go looking for their furniture. I was told it would not be in until the end of August and if I had a problem with it to call the salesperson. \r \r I left a vm for my salesperson Philip but never received a return call. I called back a few times to see if I could cancel my order and was always told to talk to the salesperson or transferred to a sales line with a ringing phone that nobody answered. Customer service also told me they were emailing philip and asking him to get in touch with me. \r \r I also mentioned during one of these calls that I would like to buy the floor model if po more