I previously wrote a very negative review regarding a mattress set we had that had developed gullies. The next day Befort contacted us and offered full credit on a new mattress. What a wonderful result. We couldn't be happier. The new mattress is so much better and I was impressed with Belfort's willingness to stand behind their merchandise even though it was technically not covered by the manufacturer's warranty. This is the way every business should operate.
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