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Horrible customer service, order never came - Review by citysearch c | Belfort Furniture

Belfort Furniture

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Horrible customer service, order never came 8/19/2010

This is a complaint. I just recently cancelled an order with Belfort for a kitchen table after it was never delivered and I could not get a straight answer on when it would be. \r \r I ordered the table on June 6th and was told 3 weeks delivery. When it did not come after 3 weeks I called Belfort. This is the first bad sign, Belfort should call the customer if something is late, the customer should not have to go looking for their furniture. I was told it would not be in until the end of August and if I had a problem with it to call the salesperson. \r \r I left a vm for my salesperson Philip but never received a return call. I called back a few times to see if I could cancel my order and was always told to talk to the salesperson or transferred to a sales line with a ringing phone that nobody answered. Customer service also told me they were emailing philip and asking him to get in touch with me. \r \r I also mentioned during one of these calls that I would like to buy the floor model if po more
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