Auto House

Just thought I'd take a minute to award my highest praises to the staff at Autohouse for making my car buying experience easy and trouble free. Brian was such a pleasure to work with and Jason made the financing quick and painless. In fact, I was able to pick the car up a few days early because they were so efficient! more

absolutely love the car! thanks for all that you did for me. it was great working with you, I will definitely be back! mary more

absolutely no customer service skills or people skills in general. You are inconviencing them when you walk in the door to this place, and when they get your money theyre hands are washed with you...purchaced a vehicle from these scam artists and same story as everyone else on these reviews for them...the 86 point inspection is a joke and must have been performed by helen keller. they sold a car that would not pass inspection and had to keep sending the car to their mechanic for weeks at a time and explaining how much money that i had cost them and myself!! the finance manager ""mike"" will not hesitate to swear at you when you ask him a question he knows that he is wrong about. STAY AWAY FROM THESE PEOPLE AND SAVE YOUR MONEY!!!! read reviews and the overall atmosphere of this joint is creepy. they also "" have the right to increase your interest rate""(they get kickbacks on how much they can gouge your rate up) reguargless of what you get approved for. listen in if they are dealing with another person about to get screwed sitting down at the finance desk, they talk about it outloud as if it is ok more

I would not recommend them. Their Audi's have several problems and it is hard to believe they go through a rigorous inspection before being sold. I have had mine for 8 months. The first two months it was at their mechanics three times because the engine light was on. This went on two days after I had the car. They did pay for repairs and a rental car for one day. I also brought it to Audi for a proper diagnostic since their mechanic didn't seem to know the problem and I told him what the issue was. 5 months later the light is back on. I have only driven about 3000 miles! The window is broken. There was no donut or spare tire, of course not. Got a flat and had to get towed. The window is broken. Both dip headlights go off and on. This is one expensive purchase. Big regret. more

My wife and I just purchased a 2005 BMW 330xi from Auto House and I have to say, I more

I bought a ""certified"" Audi from these people earlier this year and had much more than my fair share of trouble with it. It seemed like a great deal initially; low mileage, perfect condition exterior except for a few scrapes on the bumper and a few other cosmetic things - all of which AutoHouseUSA told me would be replaced, as new. And of course, the car had supposedly undergone its rigorous ""86 point inspection"". To make a long story short, they botched the bumper fix with a color that doesn't match, the timing belt snapped on the highway causing interior engine damage, the front shocks and two tires didn't pass inspection and the fuel gauge and dashboard component failed, leaving me stranded twice. I worked out that I didn't actually have the car in consistently full working order until 10 weeks after purchasing it! To their credit,they honored the 30 day warranty, and also ended up paying for a rental for ten days, but they did also made me pay for a $250 tow to get it repaired at their own shop, and $100 deductible each time something went wrong. After the third big expensive incident (still within 30 days) the owner got a little nasty on the phone because he was losing money on the car, but I suppose trying to swindle people does come back to bite you sometimes. Clearly my car was not inspected as thoroughly as they had claimed, and thank heavens all this happened within the 30 day warranty. I suspect most of these positive reviews here are being written by the owners themselves. Be warned. more

I have been looking for a SUV for quite a long time and did not think I would get the look and features I wanted. Then I look at Auto House's website. I found just what I was looking for - a Volvo XC90 with navigation. It is perfect! The car looks brand new. They also helped me get the financing I needed even though my credit was bad. They even referred me to a wonderful mechanic that helped me with minor problems with the car. \r \r I love my car and I urge you to consider Auto House for your next purchase! more

We were looking for an SUV with some warranty left on the car. After reading the reviews we were a little hesitant when walking into the dealership… but it was a nice surprise. The people working there are very knowledgeable and friendly. We drove a couple of different SUV’s and narrowed it down to a Lexus RX350. Even though they didn’t have the color we wanted in stock, they called us some days later when they got one. The SUV was a nice color and was just what we were looking for. We were still in a bit of a double mind, but then realized that other dealerships were selling the same types of cars for hundreds more. We would definitely go there again if we need to buy a car, good customer service. more

I recently bought a 2003 BMW X5 from Autohouse and I was extremely pleased with how professional and easy to deal with the staff was. The car I purchased is in mint condition inside & out, I couldn't be happier. I felt comfortable throughout the buying process & they were vary fair when it came to negotiating on a price. I financed the vehicle with a credit union they linked me up with & got an extremely low interest rate. I have all good things to say about Autohouse in Saugus & I recommend you purchase your next vehicle here. more

My wife and I just bought a car from there in Dec. 2010. First glance nice low mile used cars, Salesman very relaxed, very knowledgeable. We found a car!!! went to sign the papers our extended warranty amount was more. They did work with us on that. NOW I smell something burning, So when I get the car inspected here in RI the mechanic tells me there is an oil leak somewhere near the turbo$$$ Leaks Windshield fluid(3 Gallons in a month) Blinkers don't stay blinking after 20+ blinks. Auto House was informed about this before the 30 warranty was up. I was told since I could not get up there till after the New Year they would fix it. WELL I called the person who sold the car to us and he passed the buck on to the next guy. Now they want me to use my extended warranty that I purchased!! My warranty should not be touched and Auto House FIX my CAR at their expense. Now its turned into a head ache . Here is a quote from Auto House USA about us page on their web site ""EVERY VEHICLE UNDERGOES OUR RIGOROUS INSPECTION AND CLEARANCE PROCESS, ENSURING THE UTMOST CONFIDENCE IN OUR DEALERSHIP AND OUR VEHICLES"" Opps forgot to see why there is oil all over the undercarriage !!!! more

I bought a 2004 BMW from Auto House and picked it up last week. Im very happy with the car and I know I got a great deal. The staff was great to work with and made everything easy for me. I walked in expecting to get the typical used car dealer games and these guys were completely the opposite of that. I never write reviews but I though I would take the time to write a little something about them because this buying experience was the definitely easier than any other car I have ever purchased. Thanks guys! Pros: love the car! very nice staff more

I purchase a vehicle from them 10 days ago. Upon test driving it, I noticed 2 defects (passenger side seat belt not working and rear passenger side door not opening). \r I brought it to the attention of the seller who assured me that it would be completely fixed by the time I picked the car up. When I picked up the vehicle, one of the defects was not fixed. It was the passenger side seat belt. Since they own a mechanic shop, I was advised to drop it off there. I called and made appointment - in between the time I made the appointment and dropped the car off (2 days) - the air conditioner stopped working AND the check engine light cam on.\r \r I drove my car for 2 days since buying it and have yet to get it back... it has been in the shop for literally 8 days. Every single time I call to get a status...nobody knows what to tell me. The last time I called and asked when it would be ready the man literally said ""uhhh, i'm not sure"". Since I work for a law firm I am not worried, but this is by far, the worst customer service experience that I have ever had. I will never purchase a car from these people again.\r \r I understand that all cars are different - I got a carfax for this and it had one owner...but buyer beware!! Pros: Nice Looking Cars Cons: Bad Customer Service, Questionable Quality more

We've all heard of bad experiences buying used/pre-owned cars. This was certainly not the case at AutoHouse in Saugus. The staff was very helpful throughout the entire process, and had aggressive and transparent pricing. I am the happy owner of an 03 BMW 745i and I couldn't have had a better experience. Mike helped me through the entire transaction, talking with my insurance company, bank, the RMV - everything. I was very thorough and somewhat demanding, and he was happy to answer all of my questions so that I was 110% satisfied. If you want a great selection of cars, each with something special about them (in-demand colors, trims, features) - and you don't want to BS around with bait-and-switch or shady selling practices, check out AutoHouse. Even if they don't have exactly what you want right away, it would be worth it (in my view) to tell them what you are looking for and see what they can do. The service is just that good. Pros: Great cars, great staff, great service Cons: Distance from Boston more

I had been on the market for a used Audi A6 for several weeks. After running into a series of unscrupulous dealers who tried to pull the old bait and switch on me (charge a low price to get me in the dealership then add thousands in fees and warantees), I had low expectations for Autohouse. \r \r I couldn't have found a more straitforward and honest used car dealer! The price listed was the price I paid! They even serviced the brakes on the car prior to selling it to me. I overpaid by a few hundred dollars because I overestimated the amount I owed the dealer in tax and registration charges. After driving the car off the lot, I was promised that I would be mailed a refund of the difference (they were out of checks at the time). Within days, my refund arrived as promised. My car drives beautifully and I'm very pleased to do business with these guys. Ask for Brian- great guy. Tell him some guy named Kevin who bought an Audi A6 in April '09 gave him and his dealership rave reviews!! Pros: No bait and switch, honest car dealers Cons: They're in Massachusetts (I live in NY!!) more

POOR SERVICE I WILL NEVER TAKE MY CARE THEIR ANY MORE BAD JOB NO EXPERINCE more