Austin Shoe Hospital

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306 S. Bell
Cedar Park, TX 78613

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(512) 219-8387
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Austin Shoe Hospital - Cedar Park, TX
Austin Shoe Hospital - Cedar Park, TX
Austin Shoe Hospital - Cedar Park, TX
Austin Shoe Hospital - Cedar Park, TX
Austin Shoe Hospital - Cedar Park, TX
Austin Shoe Hospital - Cedar Park, TX
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Reviews
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( 6 )

Best

Ms. Terri has been invaluable in my shoe/boot needs. Whethor it was dress shoe shine, combat boot suede cleaning or full restoration for vintage boots that were handed down in my...

Worst

Shoes were dropped off with date of expectation of being ready in one week. Upon arrival to pick up shoes that were not at the store every excuse in the book was given with no rea...

Just say your sorry.... 3/31/2012

Shoes were dropped off with date of expectation of being ready in one week. Upon arrival to pick up shoes that were not at the store every excuse in the book was given with no real explanation. Shoes were needed for the date and would not have been dropped off if expectation was not assured. After 3 weeks with no calls that shoes were ready I had to go the store and ask if they ever came in. Manager was actually on duty and once again excuse after excuse with no "Im sorry or I appologize"...Yes I was given a 10% ($4.00) discount, which they could have kept and made me happy if once they were empathetic or at least said Im sorry. I have used three locations now and I may return to others but will not to this one. Pros: null Cons: null more
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They say good customer service is hard to come by..... 1/28/2012

Ms. Terri has been invaluable in my shoe/boot needs. Whethor it was dress shoe shine, combat boot suede cleaning or full restoration for vintage boots that were handed down in my family, Ms. Terri has never failed in providing the most upstanding service for me. Pros: null Cons: null more
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Outstanding Service Consistently 8/26/2011

Terri takes excellent care of me. She has saved my bacon when in need of shoe miracles. Her professionalism and diligence are a pure pleasure. more
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Terri at Austin Shoe Hospital in Cedar Park ROCKS 8/10/2011

I have used this shoe hospital on numerous occasions. Terri the manager there is just awesome. She is very customer focused and friendly and always wants to go the extra mile for her customers. more
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Great Service & People 8/9/2011

I've been doing business with Austin Shoe Hospital for many years now and continue to have a great experience each time. Once a year I have dozens of pairs of boots reconditioned, re-soled, etc. Terri is a good example of someone I WANT to do business with. I have friends that own a shoe repair business in the Austin area but I CHOOSE to do business here because I know what to expect in terms of price, quality, service, and most importantly attitude every time. I own several businesses in Texas and know the importance of having people care about their customer relations. This business has proven they do as well. more
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Great service..... 7/28/2011

Fourth visit to have work done at this location. more
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Brought my shoes back from the dead! 6/29/2011

It was the first time I used Austin Shoe Hospital and it won't be my last! I took in a pair of shoes I really liked but was wearing them less because the way they were looking. I am happy To say Austin Shoe Hospital brought my shoes back from the dead and I can wear them again like a brand new pair of shoes. more
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Awesome Store Manager, Superb Workmanship 6/23/2011

I really enjoy taking my shoes, luggage to this store as I know the repairs will be taken care of. I have some expensive luggage and shoes, with Terri taking care of it no problem whatsoever. She is always courteous and handling other customers with such professionalism. I might also note that this store is so clean. I have referred my friends to the store and Terri always takes care of them. You know, it is hard to find true customer service anymore but Terri could be the top star teacher and show other merchants how to treat people. My thanks to the repair staff as you do an outstanding job. more
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Warning: Rude, Sarcastic Lady Behind the Counter. 11/29/2010

Their work came undone 2 weeks after wearing the repaired shoe. When I brought it back to be fixed, the lady behind the counter insisted that they did not work on the affected part of the shoe. She then proceeded to tell me that they worked on the toe (which they did not). She kept pushing back and suggested that I was lying. Then, she told me that they won't fix it again, unless I have THEIR work order (even though I supplied a receipt). And finally, as I was leaving, she told me to "have a nice day" (clearly said with sarcasm). Terrible customer service. Very discourteous. They need somebody else working behind the counter. more
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Terrible, Rude Customer Service. Go to Another Store. 11/29/2010

Their work came undone 2 weeks after wearing the repaired shoe. When I brought it back to be fixed, the lady behind the counter insisted that they did not work on the affected part of the shoe. She then proceeded to tell me that they worked on the toe (which they did not). She kept pushing back and suggested that I was lying. Then, she told me that they won't fix it again, unless I have THEIR work order (even though I supplied a receipt). And finally, as I was leaving, she told me to "have a nice day" (clearly said with sarcasm). Terrible customer service. Very discourteous. They need somebody else working behind the counter. more
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Prices have doubled and they don't care 3/8/2010

This is the first revieu i have ever done...i am so dis-pleased with SHoe Hospital that I am writing this...when i used to go there it was $15 for new heels then i took some boots and got charged double that...my $350 boots where LOST and i was told to go home and find the ticket I was so scarred cos i couldn't find the darn thing...then they found them and on top of that (no apology) i got charged DOUBLE...apparently they have not changed thier prices so why did i have to pay double?? crazy making when i questioned it. Pros: they charge what they feel like usually double Cons: OVER PRICED more
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Warning! Do Not take your shoes here! 12/8/2009

What should have been an easy two day repair turned into a 2 week nightmare. I took the shoe to 183 in Cedar Park, but it really isn't important, they all send them to a factory where a bunch of idiots sit trying to fix our shoes! Pros: none Cons: the worst service I have received anywhere more
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Job Well Done 11/3/2009

I just had to rave about the job Austin Shoe Hospital did on some heels of mine that were looking pretty bad. They needed a facelift and that's exactly what ASH did! Thank you so much. You saved one of my favorite pairs of shoes :) more
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Horrible Experience 5/20/2009

What an unpleasant experience! I had special ordered a piece of leather to be made in to a "leash" for my keys. When I went to pick it up the manager, Terry, could not find it. I went back a second time after she located the item only to find that it wasn't made correctly. She said they could add a snap to correct the error. I went back a third time to pick it up only to discover she was going to charge me an additional $12.95 for the snap. I told her that wasn't right--the error was theirs, not mine. With a dramatic sigh she said to me, "Fine! Have it your way!" She was so rude! I left without the leash and will never go back there! I would recommend you take your business anywhere but here! more
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Worst Customer Service 1/24/2009

I would rather travel further for better customer service and more timely repair. Lady at counter is extremely Pros: None Cons: Mean lady always there more
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Before you discard, think hard! 11/26/2005

This is absolutely the best place in the world to bring those old or worn out shoes. I myself made the decision to have my heel repaired because these were my favorite shoes, and very comfortable. When I broke my heel I panicked. I stumbled on this shoe repair place by accident. I went home and got them and they were as good as new. (or should I say better?). I would recommend this shop to everyone!!! more
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Providing Texas Quality Shoe Repair Since 1906

Owner Message

  • Since 1906, Austin Shoe Hospital & Cobblestone Shoe Hospital of San Antonio have been providing quality shoe and boot repair in Texas and our proud family tradition continues today. We will bring that "new shoe" look, and keep the same "broke-in" feel. With over 100-years of shoe and boot repair experience, and our talented craftsman will handle your favorite footwear with the upmost care and attention. Let us resole, reheel, repair, and or completely refurbish any shoe or boot in your closet. We also offer a wide variety of services on belts, purses, & luggage. Come by one of our stores in Austin or San Antonio and see how the world's largest & most experienced shoe repair company, can make those comfortable old shoes look like new. And if you can't get to one of our stores store, check-out our Online Mail-In Store & get the same great service at your front door!

Editorial

  • Since 1906, Texas shoe repair chain polishes, dyes and fixes boots and heels as well as luggage, handbags and belts.

  • 6/28/2006 Provided by Citysearch
Additional information
  • Hours: Mon-Fri 7:30am-6pm; Sat 8am-4pm
  • Payments: American Express, Discover, Master Card, Visa
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