All State Van Lines Relocation, Inc.

All State Van Lines Relocation extends our sincere gratitude for taking the time to share your positive feedback with the public. Our team appreciates your input and we are pleased to hear of your satisfaction with the services provided for your recent relocation. It was our pleasure to cater to your move and we wish you all the best in your future endeavors. Thank you, All State Van Lines Relocation.

All State Van Lines Relocation extends our sincere gratitude for taking the time to share your positive feedback with the public. Our team appreciates your input and we are pleased to hear of your satisfaction with the services provided for your relocation for your recent relocation. It was our pleasure to cater to your move and we wish you all the best in your future endeavors. Sincerely, All State Van Lines Relocation

The All State Van Lines Relocation team would like to express gratitude in sharing your positive experience with the public and the time you have spent doing so. We wish you all the best at your new location and in all your future endeavors. Thank you, All State Van Lines Relocation

All State Van Lines Relocation extends our sincere gratitude for taking the time to share your positive feedback with the public. Our team appreciates your input and we are pleased to hear of your satisfaction with the services provided for your relocation for your recent relocation. It was our pleasure to cater to your move and we wish you all the best in your future endeavors. Sincerely, All State Van Lines Relocation

All State Van Lines Relocation would like to thank you for the positive review posted. We appreciate you taking the time out to acknowledge the hard work we put in to make your relocation a successful one. Our team would like to wish you all the best at your new location. Sincerely, All State Van Lines Relocation

Our company apologizes for the inconveniences faced during your move. Our ultimate goal is complete customer satisfaction so when our efforts fall short we are quick to have those issues resolved. The team here at All State Van Lines Inc. extends our gratitude to you for sharing your honest feedback with the public and for giving us the opportunity to service your move, it was our pleasure. We wish you all the best at your new location! Thank you, All State Van Lines Relocation Inc.

All State Van Lines Relocation Inc. would like to thank you for the positive review posted. We appreciate you taking the time out to acknowledge the hard work we put in to make your relocation a successful one despite the pick up delay you experienced. We sincerely regret any inconveniences the delay caused, however, our team would like to wish you all the best at you new location and should you ever need relocation services in the future we welcome your business. Thank you, All State Van Lines Relocation Inc.

Response: All State Van Lines Relocation wishes to express regret in hearing of the events that occurred during your relocation. We have reviewed your your posting and located your account with the information provided. We always take pride in ensuring our coordinated relocations are completed successfully. It was always in our intentions to provide our customers with the most exceptional service ensuring a smooth transition to their new surroundings as we understand how stressful relocating can prove to be, however at times we may fall short of our ultimate goal. To complete relocation arrangements, all documentation outlining company policies and terms of agreement are supplied for review prior to execution of any relocation to be signed and returned in acceptance of moving services. We make our customers aware in our terms of service that all suggested dates supplied within their contract are estimates. Due to the nature of the business, we ensure our customers understand that delays may occur and with this in mind, our contracts are drafted as such. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' move within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. The estimated load dates were for December 16-17, 2012 and your account indicates that your belongings were loaded within these estimated dates. We do apologize however that it was not completed within your preferred time frame. Your online submission also made reference to you being provided with multiple stories whenever you contacted our office. Please be advised as your moving coordinator, it is our duty to relay the information that is provided to us by the actual agent executing your relocation. Though at times the information provided to you may have not been to your preference, we prefer to keep our customers informed of all updated information. Due to the lengthy delay in delivery, with the efforts of customer service, the agent agreed to deduct a certain amount from your balance due upon delivery. We apologize that this amount was not satisfactory to you, however a member of our support staff has made several attempts to with you in regards to this matter but you have remained unresponsive. We would appreciate the opportunity to work with you in rectification of your disputes. Please give our office a call at your earliest convenience at 800-741-6837. Once again we extend sincere apologizes for any inconvenience and frustrations this delay may have caused. Sincerely, All State Van Lines Relocation

Our team at All State Van Lines Relocation would like to thank you for your positive posting and the time you have spent doing so. We are glad to know that your relocation was a satisfactory one and would like to wish you all the best at your new location. Thank you, All State Van Lines Relocation.

Our team at All State Van Lines Relocation would like to thank you for your positive posting and the time you have taken to do so. We are glad to know that your relocation was a satisfactory one and would like to wish you all the best at your new location. Thank you. Sincerely, All State Van Lines Relocation

The All State Van Lines Relocation has reviewed your online submission and we regret to hear of your dissatisfaction with your moving experience. It was in our intention to provide you with the most exceptional services ensuring a smooth transition to your new surroundings as we understand how stressful relocation can prove to be, however at times we may fall short of our ultimate goal. In regards to your concerns with the estimates our customers receive, prices are quoted based on the furniture list that is provided by our customers to their moving coordinators upon booking. Contractual documents also advise that the estimated cost provided are subjected to change in the event of increased weight, as well as additional services, if necessary upon loading or offloading including use of shuttle, long carry or additional packing , to name a few. As reflected in your account your items proved to be more than the amount you originally provided to calculate your estimated cost. It is to our knowledge that you agreed to render payment when the movers arrived for delivery, however you requested a reweigh to be performed. Our office made contact with the agent immediately and your request was made and on 12/6/2012 you confirmed that the reweigh took place. Please be advised that the results of the reweigh confirmed the previous actual weight determined, therefore all charges are valid and and we made no attempts to charge you incorrectly. We would like to express appreciation for the feedback you have provided in regards to the services you received throughout your relocation and would like to take this time to extend our sincere apologies for your dissatisfaction of the services provided. We will most certainly keep record of your review and use this as a stepping stone to assist in improving our company. Sincerely, All State Van Lines Relocation.

All State Van Lines Relocation wishes to express regret in hearing of your reported delays and losses suffered. Our team has reviewed your posting and located your account. This will serve as a formal response to your issue. As the moving industry is one which is vulnerable and prone to last minute changes, our contracts are drafted with this in mind as stated in the Terms & Conditions included in the documentation you received during your booking process. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' moves within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. If we are unable to render services within the estimated date, our customers can either accept an offer to be picked up at a later date which we ensure is convenient for them or they have the right to a full refund of their deposit if they decide to services. Your account indicates that you allowed the movers to load your belongings on 11/30/2012. In regards to the shuttle charges, our records indicate that a Quality Assurance representative contacted you and inquired about a semi truck being accessible at both the pick up and delivery location and you informed him that the truck could gain access. A truck was sent to your home based on the information you provided us. Given the fact that a semi truck was in actuality not accessible you were therefore charged for shuttle usage. Please be advised that the written agreement states once extra services are rendered, you will automatically incur additional fees. Your account indicates that this was explained to you by a customer service representative from our office and you stated that you fully understood why a shuttle was needed and agreed to render payment once the movers arrived. Please be aware that all charges that you were informed of were valid and we made no attempts to charge you incorrectly. As it relates to your losses due to the unfortunate mishap which occurred causing a major loss of your belongings, our office is fully aware of this and we are currently making every effort to resolve the matter at hand. Please be advised that you hired our company as your moving coordinator/shipper agent/broker and not to handle or otherwise participate in your move as a carrier, therefore our company is not responsible for any property damage and personal injury or death. This information can be located in the Terms & Conditions that was provided prior to the execution of your relocation. We notice that our office has been in contact with you regarding this matter and so far your deposit made to reserve your move was refunded to the credit card on file as well as additional compensation for inconvenient expenses you incurred. We definitely appreciate your patience thus far. Our office currently awaits a copy of the police report, once this is received you will be notified of any further action that will be taken in resolution. Once again, the team at All State Van Lines Relocation sincerely apologizes for such devastating loss and inconvenience. Should you have any questions in regards to this response you may contact our office at your earliest convenience. Sincerely, All State Van Lines Relocation

After review of your posting, with the information provided, we were able to locate your account. All State Van Lines Relocation wishes to express regret in hearing of the delays experienced and the inconveniences caused. As the moving industry is one which is vulnerable and prone to last minute minute changes, our contracts are drafted with this in mind and outlined in the Terms & Conditions included in the documentation you received during your booking process. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' moves within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. As a result of the delay, our office extended an offer in compensation in the amount of $125.00. We apologize that this amount was not reimbursed within your preferred time frame. We also regret that this amount was unsatisfactory to you, however please be advised that usually delays are addressed at a predetermined amount as indicated by the shipping agreement and the amount that was offered exceeded the sum you would have received had it been addressed based on the predetermined amount. All State Van Lines Relocation most certainly appreciate the opportunity you have given us to rectify your issues. We thank you for your patience thus far and should you have any further questions you may contact our office at your earliest convenience. Thank you. Sincerely, All State Van Lines Relocation

All State Van Lines Relocation wishes to express regret in hearing of your dissatisfaction with your overall interaction with our company. Our team has reviewed your posting and located your account with the information you have provided us with. We always take pride in ensuring our coordinated relocations are completed successfully. It was always in our intention to provide our customers with the most exceptional service ensuring a smooth transition to their new surroundings as we understand how stressful relocation can prove to be, however at times we may fall short of our ultimate goal. To complete relocation arrangements, all documentation outlining company policies and terms of agreement are supplied for review prior to execution of any relocation to be signed and returned in acceptance of moving services. We make our customers aware in our terms of service that all dates supplied within their contracted dates are estimates. Due to the nature of the business, we ensure our customers understand that delays may occur and and with this in mind, our contracts are drafted as such. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' move within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. We notice that you allowed us the opportunity to load your belongings at a later date, this in which you were compensated for. However, we understand that this offer was not sufficient to you and we sincerely do apologize for that. Should you have any questions in regards to this response you may contact our office at 1-800-741-6837 at your earliest convenience. Once again, we sincerely apologize for any inconveniences and frustrations caused. Sincerely, All State van lines Relocation.

All States Van Lines Relocation would like to thank you for the time you spent to share your moving experience with the public. We are extremely pleased to know that we were able to meet your expectations and we wish you all the best at your new location.

All State Van Lines Relocation would like to thank you for your positive review. We do appreciate you taking the time out to do so and would also like to wish you all the best in all your future endeavors. Thank you. Sincerely, All State Van Lines Relocation.

Thank you for sharing your positive experience in regards to the services provided throughout your move. We do appreciate the time you have taken to do so and wish you all the best at your new location.

All State Van Lines Relocation would like to thank you for sharing your experience with the public and the time you have taken to do so. We wish you all the best at your new location.

All State Van Lines Relocation would like to thank you for sharing your positive experience with the public. The feedback we receive from our clients is always important to us and we appreciate you taking the time out to make the public aware of the service you received. Best wishes at your new location.

All State Van Lines Relocation would like to thank you for sharing your positive experience with the public and the time you have taken to do so. Our team wishes you all the best at your new location.

Our team would like to thank you for your sharing your review with the public. We appreciate the time you have taken to do so and for acknowledging the hard work that was put in to make your move successful. Best wishes at your new location.