All State Van Lines Relocation, Inc.

Response: All State Van Lines Relocation wishes to express regret in hearing of the events that occurred during your relocation. We have reviewed your your posting and located your account with the information provided. We always take pride in ensuring our coordinated relocations are completed successfully. It was always in our intentions to provide our customers with the most exceptional service ensuring a smooth transition to their new surroundings as we understand how stressful relocating can prove to be, however at times we may fall short of our ultimate goal. To complete relocation arrangements, all documentation outlining company policies and terms of agreement are supplied for review prior to execution of any relocation to be signed and returned in acceptance of moving services. We make our customers aware in our terms of service that all suggested dates supplied within their contract are estimates. Due to the nature of the business, we ensure our customers understand that delays may occur and with this in mind, our contracts are drafted as such. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' move within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. The estimated load dates were for December 16-17, 2012 and your account indicates that your belongings were loaded within these estimated dates. We do apologize however that it was not completed within your preferred time frame. Your online submission also made reference to you being provided with multiple stories whenever you contacted our office. Please be advised as your moving coordinator, it is our duty to relay the information that is provided to us by the actual agent executing your relocation. Though at times the information provided to you may have not been to your preference, we prefer to keep our customers informed of all updated information. Due to the lengthy delay in delivery, with the efforts of customer service, the agent agreed to deduct a certain amount from your balance due upon delivery. We apologize that this amount was not satisfactory to you, however a member of our support staff has made several attempts to with you in regards to this matter but you have remained unresponsive. We would appreciate the opportunity to work with you in rectification of your disputes. Please give our office a call at your earliest convenience at 800-741-6837. Once again we extend sincere apologizes for any inconvenience and frustrations this delay may have caused. Sincerely, All State Van Lines Relocation