All State Van Lines Relocation, Inc.

Our team would first like to apologize for the inconveniences mentioned in your review. However, we do appreciate your efforts made in sharing your experience with the public and are thankful for the opportunity to have played a role in your relocation. Thank you for your business and we wish you the best at your new location. Sincerely, All State Van Lines Relocation Inc.

Our team would like to apologize for the inconveniences mentioned and the frustrations caused as a result. However, we sincerely appreciate your patience and understanding in allowing us to resolve those issues. We are thankful to have been given the opportunity to coordinate your move and we wish you and your family the very best at your new location. Sincerely, All State Van Lines Relocation Inc.

Mr. Lugarich, All State Van Lines Relocation Inc. would like to extend our sincerest gratitude for the efforts made in sharing your experience with the public. We are appreciative of the opportunity to have played a role in your relocation and we wish you the best at your new location. Sincerely, All State Van Lines Relocation Inc.

Ms. Elven, All State Van Lines Relocation Inc. would like to sincerely apologize for the inconveniences faced and the frustrations caused as a result. However, based on the information provided in your online submission we were able to locate and review your account, and the following will serve as a formal response to the claims made. With your relocation contracted to occur between 05/29/2013-05/30/2013, our records confirm that we initially attempted to contact you on 05/15/2013 regarding your ability to accommodate a later pickup window of 05/30/2013-06/01/2013 and a voice message was left to advise. On 05/28/2013, 48 hours prior to the last day of your estimated pickup window, you were contacted again regarding the possibility of accommodating a later pickup. Despite the claims made, there is no record of your account manager advising that our company filled your space with a higher paying customer, as we do not auction the pickup dates provided. Due to the vulnerability of the moving industry to unforeseen delays, all dates are estimates and not guaranteed and this information is outline within that contractual documentation you received upon reservation. When asked if you could accommodate a later pickup on 06/01/2013, you advised that you could not at which point you were told by your account manager that if you refused pickup on 06/01/2013 we could not guarantee that we would be able to assign an agent by the end of your estimated pickup window. However, you were assured that she would continue to monitor your account for agent assignment and in the event that we did not have an agent assigned by the end of your estimated pickup window, then you were eligible for a refund of your total deposit. Unfortunately, due to our inability to assign an agent to your account, within your preferred time frame, and your inability to accommodate a later pickup, you requested to dismiss our services and a total refund of your entire deposit was issued to your financial institution on 06/07/2013. Please know that at no point did we attempt to encourage you to cancel with the intention of keeping your deposit and we apologize that you feel that way. Again, we extend our apologies for the inconveniences caused. Should you have any further concerns that you would like to have addressed please feel free to contact our office at 800-741-6837 at your earliest convenience. Sincerely, All State Van Lines Relocation Inc.

Our team here at All State Van Lines Relocation Inc. would like to sincerely thank you for taking the time to share your feedback with the public. We appreciate your business and we wish you the best at your new location. Sincerely, All State Van Lines Relocation Inc.

Our team here at All State Van Lines Relocation Inc. would like to sincerely thank you for your patience in allowing us the opportunity to resolve the issues that were faced during your relocation process. We apologize for the inconveniences caused but we appreciate your understanding in this matter. Should you have any further concerns that your would like to have addressed please feel free to contact our office at 800-741-6837 at your earliest convenience. Sincerely, All State Van Lines Relocation Inc.

Ms. Herder, All State Van Lines Relocation Inc. would like to sincerely thank you for the efforts made in sharing your experience with the public. Customer satisfaction means a lot to our team therefore we are elated to hear that you were pleased with the services provided throughout your relocation. We appreciate your business and we wish you the best at your new location. Sincerely, All State Van Lines Relocation Inc.

We apologize for the inconveniences faced and the frustrations caused as a result. However, our team would like to extend our sincere gratitude for your patience and understanding in allowing us to have your issues resolved. Should you have any further concerns please feel free to contact our office at your earliest convenience. Sincerely, All State Van Lines Relocation Inc.

We apologize for the inconveniences faced and the frustrations caused as a result. However, our team would like to extend our sincere gratitude for your patience and understanding in allowing us to have your issues resolved. Should you have any further concerns that you would like to have addressed please feel free to contact our office at your earliest convenience. Sincerely, All State Van Lines Relocation Inc.

All State Van Lines Relocation Inc. extends our sincerest gratitude for providing us with the opportunity to have played a role in your relocation. Customer satisfaction is very important to our team, therefore, we are elated to hear of your satisfaction with the services rendered. Should you ever require relocation services again in the future please know that your business is always welcomed here. Thank you for choosing All State Van Lines Relocation Inc.; we wish you the absolute best at your new location. Sincerely, All State Van Lines Relocation Inc.

Our team here at All State Van Lines Relocation Inc. appreciates your recommendation and the time taken to share your experience with the public. It was an honor to have played a role in your relocation and we wish you the best at your new location. Sincerely, All State Van Lines Relocation Inc.

All State Van Lines Relocation Inc. sincerely apologizes for the concerns caused prior to your pickup. Being at the height of our peak season, delay occurrences may arise that are beyond our control however, we make it our duty, as contractually obligated, to do everything in our power to have your relocation executed as agreed upon. We thank you for your patience in allowing us to redeem ourselves and for the opportunity to have played a role in your move. Thank you for choosing All State Van Lines Relocation Inc. and we wish you all the best at your new location. Sincerely, All State Van Lines Relocation Inc.

Ms. Pargas, Our team regrets to hear of the inconveniences caused throughout your move and we extend our sincere apologies. However, we are elated to hear of your satisfaction with the services rendered prior to your items being picked up and we appreciate the efforts made in sharing your experience with the public. Thank you for choosing All State Van Lines Relocation Inc. and we wish you the best at your new location. Sincerely, All State Van Lines Relocation Inc

Ms. Isales, We apologize for the concerns caused by the time it took for the delivery of your items but we sincerely thank you for your patience and understanding in the matter. We are elated to hear of your satisfaction with services rendered throughout the rest of your move and we wish you all the best at your new location. Sincerely, All State Van Lines Relocation Inc.

Our team here at All State Van Lines Relocation Inc. would like to sincerely thank you for sharing your experience with the public. Customer satisfaction is very important to us therefore, we are elated to hear of your satisfaction with the services rendered. We appreciate the opportunity to have played a role in your relocation and we wish you all the best at your new location. Sincerely, All State Van Lines Relocation Inc.

Mr. Jorgensen, Our team here at All State Van Lines Relocation Inc. regrets to hear of your dissatisfaction with the services rendered throughout your move and the inconveniences that were caused. Based on the information provided we were able to locate and review your account. Due to the nature of the moving industry delay occurrences may arise that are beyond our control, therefore, all dates requested are estimates and our contracts are drafted with this in mind. Our records indicate that as soon as we were aware of the delivery delay we relayed this information to you and informed you that compensation for this would be collectible through our claims process. However, we extended our sincere apology for not being able to deliver within the preferred time frame but please know that we were contracted by you to act on your behalf as a liaison between you and the agent and all actions taken were done with your best interest at heart. We apologize that you feel that information provided to you was misleading as we strive to ensure that all our customers are clear on every step of their relocation process with us. Our estimate is binding as long as the information relayed to us is accurate and the actual inventory matches that which is represented on the furniture list used to generate your estimate. Our system is designed to overestimate the weight of each item in an effort to ensure that the actual weight of your shipment is less than the estimate which will lead to you paying less than the amount quoted to you. Despite these efforts, our records confirm that your weight increased above that which was estimated and as such, additional charges were incurred. While very few do, all agents reserve the right to collect up to 70% of the remaining balance prior to the loading of household items which is outlined in the paperwork provided to you when your reservation is made; this is what your account manager tried to explain, as we do not know what agent will service the move at the time of booking. Should an agent decide to go this route and we notice that inconveniences will occur, we try to negotiate with them which, your account indicates, was done by your moving consultant. Despite his efforts, the agent would not reconsider which is why you were required to pay a percentage of the funds due before they loaded your items. Our records confirm that compensation was offered for the delays and inconveniences experienced which you proceeded to decline but, should you be willing to reconsider our offer you may contact our office at 800-741-6837 at your earliest convenience. Again, our office extends our sincere apologies and we hope to hear from you in the near future. Sincerely, All State Van Lines Relocation Inc

Ms. Lee, Our team would like to extend our sincerest gratitude for the efforts made to share your moving experience with the public. Customer satisfaction is very important to our company therefore we are elated to hear of your satisfaction with the services rendered. We are thankful for the opportunity to have coordinated your move and we wish you and your family the absolute best at your new location. Sincerely, All State Van Lines Relocation Inc

All State Van Lines Relocation Inc. would like to sincerely thank you for the effort made to share your experience with the public. We appreciate the opportunity to have played a role in your relocation and we wish you all the best at your new location. Sincerely, All State Van Lines Relocation Inc.

Ms. Barker, We would like to extend our sincere gratitude for the efforts made in sharing your feedback with the public. Customer satisfaction is important to us and we are elated to hear that you were pleased with the services provided to your throughout your relocation. We appreciate to have been given the opportunity to coordinate your move and we wish you the best of luck at your new location. Sincerely, All State Van Lines Relocation Inc.