If I could give this company zero stars, I would do so.
First of all, you need to understand that All State Van Lines Relocation, Inc. is NOT a moving company. They are something called a "moving broker". In theory, this could be a good thing - a middle man who puts consumers in touch with moving companies. In practice, this is a very bad idea.
They claim to be able to give you an accurate estimate of your moving costs by using a detailed checklist and taking inventory over the phone. DO NOT DO THIS! The estimates they place on the weight of items is seriously under weight and in the event that you overlook something, you will pay whatever your actual weight is, so do not work with any company that conducts a phone-based inventory.
Next, read the fine print. That's an absolute requirement in All State's case as they hide behind the fine print and refuse to help you if any issues arise regarding your move. Since All State is not an actual moving company, they subcontract with a real moving company. Then, if you have any issues, All State's response is, "It's not our problem. The agent (subcontracted moving company) sets these policies and there's nothing we can do."
Specifically, in our case, there were two major problems (so far). First, even though the All State sales rep assured us up front that all we would pay is the up-front deposit with the balance due on delivery, one business day before the movers were scheduled to show up, we were informed that we had to come up with half of the remaining balance due in a cashier's check or they would not pick up our furniture. To me, this is one step short of extortion. Second, the "estimated delivery date", even though it is specified in the contract, is meaningless. We are anywhere from five to thirteen days late (and counting!) on our delivery (depending on how you calculate it) and All State's response is, "It's not our problem. The agent sets the delivery schedule and there's nothing we can do."
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