All State cancelled on us less than 24 hrs before our move. Advising they found a higher paying customer. The sold our space to another person. They tried to get us to cancel the order, meaning they would get the full deposit of $1300 if we cancelled and it would not be refunded. All State's President: Aldo DiSorbo has a horrible reputation all over the country. Do your research, he has closed and re-opened moving broker companies all over the US under different names. Here's the deal: they contracted at a certain price, weight and date, then they changed it over and over again and each time asking us "do you want to cancel". They make it impossible to finish the move all the while riding you to cancel and forego your 50% deposit.
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Ms. Elven, All State Van Lines Relocation Inc. would like to sincerely apologize for the inconveniences faced and the frustrations caused as a result. However, based on the information provided in your online submission we were able to locate and review your account, and the following will serve as a formal response to the claims made. With your relocation contracted to occur between 05/29/2013-05/30/2013, our records confirm that we initially attempted to contact you on 05/15/2013 regarding your ability to accommodate a later pickup window of 05/30/2013-06/01/2013 and a voice message was left to advise. On 05/28/2013, 48 hours prior to the last day of your estimated pickup window, you were contacted again regarding the possibility of accommodating a later pickup. Despite the claims made, there is no record of your account manager advising that our company filled your space with a higher paying customer, as we do not auction the pickup dates provided. Due to the vulnerability of the moving industry to unforeseen delays, all dates are estimates and not guaranteed and this information is outline within that contractual documentation you received upon reservation. When asked if you could accommodate a later pickup on 06/01/2013, you advised that you could not at which point you were told by your account manager that if you refused pickup on 06/01/2013 we could not guarantee that we would be able to assign an agent by the end of your estimated pickup window. However, you were assured that she would continue to monitor your account for agent assignment and in the event that we did not have an agent assigned by the end of your estimated pickup window, then you were eligible for a refund of your total deposit. Unfortunately, due to our inability to assign an agent to your account, within your preferred time frame, and your inability to accommodate a later pickup, you requested to dismiss our services and a total refund of your entire deposit was issued to your financial institution on 06/07/2013. Please know that at no point did we attempt to encourage you to cancel with the intention of keeping your deposit and we apologize that you feel that way. Again, we extend our apologies for the inconveniences caused. Should you have any further concerns that you would like to have addressed please feel free to contact our office at 800-741-6837 at your earliest convenience. Sincerely, All State Van Lines Relocation Inc.