Admittedly I can't give a comprehensive review yet since I have not picked up my car, but I can share a few thoughts. First off, my car repairs were supposed to take 7 days. When I pick my car up on Monday, it will have taken 21 days. I didn't even ask about the status of my car until around day 14. When I did, I was rushed off the phone with promises to be called "right back" or told "I was just about to call you". Once, after being told that I would receive a call in 10 minutes to update me on my cars status, I called the shop back 45 minutes later. After waiting on hold for 10 minutes, I was offered the one word customer service of "tomorrow". I has to ask..."tomorrow what?" I was told that I would be called the next day when my car was done. When I finally received my call at the end of the day, I was told that they were waiting on two parts a tail-light and a piece of body molding. These were two of the MAIN repairs that my car needed. I was asked to wait one more day and pick my car up today (Friday). After waiting all day, I finally resorted to calling the shop again. It seems that they refuse to call me and give an update. When I waited on hold another ten minutes, I was told that the parts weren't in and that I might have my car on Monday. That will be day 21. Again...a 7 day job to repair some moderate hail damage.
RESPONSE FROM Wilburn Auto Body:
With the recent hail storms that were rated a catastrophe by the NCDOI, it has been difficult to repair cars in our normal time frame. We apologize that you are not completely satisfied with your experience, if there is anything we can do to make it up to you please let us know. Sincerely, Stephanie Walbourne, Wilburn Auto Body.
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