A Formal Affair

I couldn't wait to get home to write a well-earned, scathing review of this bridal store and the horrid owner who lacks customer service skills, tact, and overall human decency. I walk into the store, and she bee-lines over to me. She looks irritated that I am there, an interruption to her day, perhaps. Or perhaps it's because I am the only white person in the store? Just a thought. With a straight face she blurts: ""Can I help you."" I politely explain that I just want to browse wedding gowns to see if there's anything I like. She sternly says no, and that store policy requires an appointment. Again, I explain I just want to browse, NOT try on, NOT purchase. She sternly repeated that I needed an appointment because the dresses required an attendant to help with the dress. What part of ""just browse"" did she not understand?? I stood my ground: ""I would only like to browse.""She became more inflamed as she insisted that I cannot browse because ""the dresses are sold right from the hanger."" What did that have to do with anything?!? She appeased me by saying I could look at the cocktail dresses if I wanted to. Very funny. Her reasoning made no sense whatsoever. Obviously, she was trying to bully me out of the store using tactics of confusion. I believe this was for racial reasons. I walked right out the door. She didn't say, ""Would you like to make an appointment? Sorry that didn't work out! Thank you for stopping by!"" Nothing. Absolutely caustic. Personality of a shark. If this woman was my employee and I caught her treating a customer as rudely as she treated me, I would march her into my office, wash her mouth out with soap, fire her, and sleep well at night having done so. There is absolutely no excuse for such arrogance, rudeness, and unprofessionalism. I will be shocked if her business holds up in this economy. Her days are numbered. Also want to add that there are two sales ladies at work here -- one Jekyll and one Hyde, so the bad experiences people are having are the doings of Mrs. Hyde! Pros: Nothing. Cons: Wretched attitude from owner. more

All I have to say is...the owner is a very mean lady. She just wants the sale & then she is done with you and her true colors come out. Do yourself a favor and avoid this place! If I could have given this store zero stars...I would have! Pros: There are a lot of other bridal shops in the area! Cons: Horrible customer service! more

I bought my wedding dress from this store and had a horrible experience. I tried on the dress for the seamstress and she made all of the necessary pins and adjustments in preparation for the alterations. She made an appointment for me to come back several weeks later to try on the dress again. Not only did she forget the appointment but the alterations had not been completed! This was only the beginning of a painful process where my dress was torn, marked, and altered improperly. The management did not do anything to fix the situation and in fact, denied that anything had been done wrong and later accused me of lying! I now wish I had taken pictures to document everything that had happened. I had to have the dress cleaned and repaired elsewhere. In addition, during my wedding, the dress was too long and I tripped over it the whole time! Customer service was fine in the beginning when they wanted my business, but after I had paid, things changed dramatically for the worse. Good customer service means trying to make sure the customer is happy and has received everything that they are promised, and this was not the case. It is clear that they do not care about their customers or their reputation. I advise that you stay away from this store! Cons: Customer Service, Cost, Reliability, Service more

I so regret driving all the way out to this place. I was shopping for a wedding dress. The place was filled with teens looking for prom dresses - which they had more of than wedding dresses. The staff was not helpful. They require that you wipe your hands w/baby wipes and put a hair net over your FACE before you put on a dress. It was the worst experience ever. I DO NOT recommend unless your looking for a prom dress which they seemed to have a ton of. BAD BAD BAD! Cons: Staff, Service, Selection more