December 23, 2011: I order a bouquet from 800wesleys.com. Later that night I get an email stating they were backed up and would not be able to be delivered until the next day.She wasn't going to be home the next day so I call their 800 number to cancel. I speak to a woman named Deb who obviously did not pass along the message. \r
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Day 4: I get another email saying they would not be delivered until the next day. I called and waited on hold AGAIN for another 20 minutes! no one answers. I get an answering machine this time and I am careful to leave my name, order and telephone number in a message to call back, but again...no one does.\r
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Day 5: I call and actually reach someone! She tells me the order was scheduled to be delivered the next day. I told her I have been trying to cancel. She doesn't have the power to cancel herself, and needs a supervisor. She puts me on hold. I wait for ANOTHER 30 minutes this time! No one ever picks up. I call back, but by now they are closed and I get an
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