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Volkswagen Gurnee

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6301 Grand Ave
Palatine, IL 60067

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(847) 855-1500
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Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Reviews
( 35 )
( 0 )
( 1 )
( 3 )
( 1 )

Best

Best service around, the guys really know their stuff. Wouldn't go anywhere else

Worst

I brought my 2 year old car in for not starting. I had done some research before bringing it in on the car's forums page, and it was a somewhat common problem. Instead of them lis...

Service is great -- SALES IS TERRIBLE!!!! 2/27/2014

Service dept was courteous and pleasant to work with. They get 4 stars. The Sales dept gets 0 stars. The Sales dept (I can't remember the guy's name) WAS HORRIBLE!!! He lied, distorted the truth, misrepresented everything I said to him and it was the worst experience I've had in a dealership. I WILL NEVER buy another car at this dealership -- I will come back for service because of the free oil changes I get. Otherwise, I would never step foot in that place again. more
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the service received 2/18/2014

great dealership next time I will by my car therte more
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Editorial review from Citysearch 2/17/2014

I was planning on buying a Honda Accord until I test drove the Genesis. It's not as practical being a rear wheel drive, but it's a very nice car. I wish it had the backup camera and even an add-on option for remote start, but otherwise love everything else about the car. Jim Gass is an awesome salesman. I am an engineer and previously a very successful sales person so I am both analytically inclined and experienced with sales tactics and I still really enjoyed working with him. more
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Saved the day 2/7/2014

My 2011 Sonata began running rough suddenly on my way to work. Extreme misfiring and multiple failure lights came on and fortunately I was able to pull into Gurnee Hyundai. There my issue was uncovered and effective courteous service was provided. The staff was clear as to what was going on and why. Needless to say, I'll be going back for all my Hyundai service needs to Gurnee Hyundai. more
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Editorial review from Citysearch 1/28/2014

Mr. Gass was extremely helpful and understanding of my needs. He had a lot of knowledge of the vehicle I wanted to purchase and made the whole expericance very pleasureable. more
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Great Sales experience 1/22/2014

I had a blast talking with Jim Grass. He was able to give me an excellent customer service while selling because I didn't feel like he was trying to take advantage at me at all. Instead, he delivered a great ease in communicating and asking questions.Every time I ask him if I can try out a car or decide on something, I didn't feel pressured in doing so because he gives me time to think.Thanks. Tom Gudbrandsen became the finance manager, and he smiled when he saw me asking how I was doing.He explained to me clearly and showed me very well which bank he tried to give me a loan. So, I was overall satisfied. Thanks. more
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Editorial review from Citysearch 1/9/2014

Excellent shopping experience , sale associate was very helpfull, patient and had excellent knowledge . He answered all my questions and fulfill all my needs. Ambient was also very relaxing ! I will visit again more
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Editorial review from Citysearch 12/9/2013

Outstanding. Gary was very patient in working with us. I advised him early on that I was not in a rush to trade-in my existing vehicle and purchase a new vehicle. I wanted to look across all possibilities in making my next vehicle choice and ultimately select the best vehicle for us. Gary went above and beyond to provide great service. I will recommend him to my family and friends when they consider their next vehicle purchase. more
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Editorial review from Citysearch 12/3/2013

Gary was great. We walked out very happy. We got exactly what we wanted. It was a pleasure dealing with him. He spent a lot of time with us showing us different vehicles. more
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Editorial review from Citysearch 11/20/2013

I am completely satisfied with the service - David is a very caring person and takes very good care of my car. I always come here for service and have never had a bad experience. Thank you... more
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Editorial review from Citysearch 11/19/2013

It was a pleasant experience, I was nicely greeter by Mr. Smith and was very helpfull and informative on a car i was looking, he offered me many different options and helped me throughout the whole process, beguining to end and also notice all the other personal's attention to us. more
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Editorial review from Citysearch 11/11/2013

Pleased with the willingness of the dealership to negotiate the price for the vehicle. Other dealerships made it difficult to reach a price on a new vehicle. Also, Len went out of his way to pickup our new vehicle, which was much appreciated. more
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Very Good 11/5/2013

Rep was Sam Shamon (not on your list above). Experience was tough because I wasn't feeling that well.. kept having to step outside for fresh air & Sam was very understanding and fine to work with. I love my Camaro but I wish I could have gotten the V8 stick shift black Camaro with barely any miles that you guys had at the time.. I just like to go fast.. maybe next time more
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Editorial review from Citysearch 11/4/2013

Very quick, pleasant & smooth experience. Staff was very polite. Von Matmanivong & Tom Gudbrandsen were great!!! They carefully helped me & explained all details of the purchase of the vehicle. Best car buying experience ever! more
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Editorial review from Citysearch 10/27/2013

Mark Strege and his team have ALWAYS provided my husband and I the utmost professional and patient service. When I call to bring my car in, they listen to my needs and arrange for my vehicle to come in at the best availble time that is convenient for my family. They are friendly and personable. Currently, my family is on our fourth Hyundai! more
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Very Good 10/25/2013

My experience at Gurnee Hyundai was wonderful. Everyone was extremely helpful and took care of everything. Coming here for a simple oil change is even worth it then going any where else, because of how well they take care of you and your car. My car looks wonderful and they even cleaned it after they were done with the oil change. more
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Editorial review from Citysearch 10/24/2013

Gary was very professional and helpful. I had a great experience and didnt feel pressured. Gary did a great job determining what was the most important to me and trying to meet my needs as a customer. I am pleased with my deal and will reccommend this place to friends and family in the future. more
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Editorial review from Citysearch 10/21/2013

It was excellent, very knowledgeable sales person, friendly service and general manager was extremely helpful. Entire purchase process was efficient. Much better than any other car purchase experience we've had. more
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Editorial review from Citysearch 10/20/2013

Ready to work for me at the pace I needed. Very knowledgable and professional staff. Great Service! Highley recommended!! Will continue to be a Gurnee Hyundai customer as long as this service continues. more
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Editorial review from Citysearch 10/15/2013

Tom contacted me, via telephone, several times alerting me to the possibility of trading my 2012 for a 2013 and perhaps, upgrading. I appreciated his courtesy and also his explanation of the possibilities. Tom also shared with me that he was able to help another customer reduce her payments by $75 a month...further enticing me to come into the dealership. He was courteous, respectful and informative. He wasn't ""pushy"" and gave me options allowing me to make my final decision. Luckily, everything worked out and I was able to obtain my ""dream car"" here at Rohrman Hyundai working with Tom. He's an asset to your sales team and to the dealership. more
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Volkswagen Gurnee is part of the largest dealer group in Chicago, with numerous customer and service awards!

Owner Message

  • At Volkswagen Gurnee, we strive to make customer service our top priority. As a member of the Bob Rohrman Automotive Group, we have access to the largest used, pre-owned, and certified vehicles in Chicagoland. Volkswagen Gurnee has Certified Volkswagen VW, Volkswagen VW Parts, Volkswagen VW Service, and New Volkswagen VW. Volkswagen Gurnee offers special incentives, deals, and leasing on Volkswagen VW Jetta, VW Passat, VW Beetle, CC, Eos, GTI, Touareg, Tiguan. Volkswagen Gurnee serves Chicagoland, Gurnee, Wisconsin, Cook County, Lake County, DuPage County, Will County, Chicago, Western Suburbs, Northern Suburbs, Aurora, Naperville, Arlington Heights, Palatine, Schaumburg, Woodfield, Libertyville, Wheaton, Evanston, Highland Park, Round Lake, Evanston, Barrington, Waukegan, Grayslake, and Illinois.

Additional information
  • Hours: Mon-Fri 7am-9pm, Sat 8am-9pm
  • Payments: Master Card, Discover, Visa, American Express, Cash
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