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Volkswagen Gurnee

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6301 Grand Ave
Palatine, IL 60067

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(847) 855-1500
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Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Reviews
( 35 )
( 0 )
( 1 )
( 3 )
( 1 )

Best

Best service around, the guys really know their stuff. Wouldn't go anywhere else

Worst

I brought my 2 year old car in for not starting. I had done some research before bringing it in on the car's forums page, and it was a somewhat common problem. Instead of them lis...

Editorial review from Citysearch 4/22/2014

It was a great experience. Brendan took us from start to finish and satisfied every need that I requested. Overall he did an excellent job! I would recommend Gurnee VW to all friends and family.\r more

fantastic 4/21/2014

He was patient The salesman showed us various cars that we requested to make a comparison. We are very pleased at the end result if the whole purchase made at this dealer. more

great deal 4/18/2014

I had been in communication with Sergio for a couple of days. He followed up consistently, and I finally went in to check out a few options. We looked at a few cars on the screen and finally tested the Toyota Camry. Overall it was a good experience. I got a great car for a great deal. more

very friendly service 4/16/2014

prompt / courteous more

friendly staff clean area 4/15/2014

I've always had a good experience there more

Nothing great about this place. A Nightmare. 4/11/2014

This has been a Nightmare that wont go away for a least 6 month so I could get rid of it. If it don't kill me or somebody else first. I am afraid to drive it could it stop after 12 hours of my purchase. Driving it doing rush hour on the highway almost had a major accident Thank The Lord! Took it right to the dealer manager told me I had to wait bring it back tomorrow the person sold it to was not in , also told the rest of the staff not to talk to me and they didn't. I was going to leave the car there. but I was told the di have a car for me to use. Now Remember my life just flash in front of me and they want to get back on the road in this same car that suppose to be in good condition. Had someone to drive it home and bring it back the next day. had to leave it at dealer over night they said it was a bad transmission that is cover under a warranty. why not fix the car before making a sale and killing people. Horrible Nightmare!!! Why do we truth car salesmen with our lives. We almost giving it to the DEVIL. They don't care just want to get a deal. those review couldn't be right!!!! more

Excellent 4/3/2014

Excellent experience in all aspects, the sales person was knowledgeable and helping. The finance person was transparent and honest. The information provided was very helpful and even Jim could set up my Blue Link access. more

Editorial review from Citysearch 4/2/2014

Christie and Sean were very helpful today. We've done business here several times in the past and the dealership was our first stop today. We were able to come to a deal with mininmal effort. I will highly recommend this dealership to my friends and family as I have in the past.\r more

Satisfied Customer 3/31/2014

Except the desired colored vehicle availability on the expected date, rest of the experience is wonderful. Jim was exceptionally helpful and quick in addressing the questions. Very good experience overall. more

Editorial review from Citysearch 3/30/2014

Great! Christie was awesome! She did a fantastic job, very easy going, kept us within our budget and price range, didnt haggle us, and was very honest! Couldn't be more perfect of a sales person that started 3 weeks ago! more

Service dept. 3/30/2014

Great service dept. more

pleasant personnel 3/28/2014

washing the car is good but could be better if they would dry car and vacuum the inside more

Very Pleased 3/18/2014

Long story but Len was awesome and was very understanding. I am so happy how he turn my disappointment to a positive . I am very happy with my car and would recommend Len to all my friends and co workers. \r I am also happy how GM and Len made me feel happy that I went back to the dealer I had brought my first car from. more

Editorial review from Citysearch 3/16/2014

Jim Gass was our sales rep. Excellent service thruout process. Knowledgeable, polite, not pushy. Did what he said. he would do/ in every instance. Car was delivered on time in excellent condition more

Editorial review from Citysearch 3/9/2014

Numan Pasqualine was my sales Associate. He is very professional and answer all my questions. I will always go back to Gurnee Hyundai and request him to assist me and the future for my next purchase. I will always refer someone to him. more

Close to home 3/5/2014

If Hydundai does not improve the passenger seat to move up and down in height, I will not purchase another Hydundai. The Sonata does not have this capability either. I would tell a person interested to watch for this annoyance. more

Fantastic 3/4/2014

Numan Pasqualine was my sales associate. I dealt with him and Andrew Harris during my visit. They were both kind and worked with me to get me in the car I wanted. more

Editorial review from Citysearch 3/3/2014

Gurnee Hyundai was the 4th dealership we visited besides seeing Chicago Auto Show displays. At first, Ray answered our questions over the phone and greeted us at the entrance. Jim Gass and his trainee Ray assisted us in finding a car that would give us satisfaction. Both men showed us the cars in the lot and allowed us to test drive. Ray was with us most of the time since Jim was with other customers. Ray has a very pleasant personality, patient and never pressured us even though it was getting very late in the afternoon. He treated us better than the other sales people in prior dealerships even though he's new in this type of trade. Thus, allowing us to weigh things and make the best judgment on which vehicle to purchase. Maybe, we did not get good attention from sales people of other dealerships because we do not look impressive. We're just ordinary people. \r Buying a car is a major financial decision that will affect our lives for several years and should not be taken lightly. We have been researching, studying, and comparing cars since last year and we decided to go with Hyundai Santa Fe Sport. We believe it's the best car for our needs. \r We also observed that Jim instructs Ray very well and treats him with respect. We believe both of them will bring in success to Gurnee Hyundai. \r The free hotdogs was a very kind gesture of your business. We have been to several places with no time to eat. Thank you for caring and God bless you.\r The only issue was with the business office - The car was paid in full. The invoice was not marked ""Paid in Full"" nor was our $16,562.16 check payment written on it. Our bank confirmed that Gurnee Hyundai already cashed the check but, we never got a receipt for it until now. more

the good service 3/3/2014

Have to love the time frame on the work done to my car and also the coupons they send me for the oil change. .. more

Took the car in 2 x for same problem 3/2/2014

First time car had to be towed in and problem not diagnosed properly, 2 nod time drove it in waited 3 hours cause I didn't want to pay out of pocket rental again. Problem still not fixed more
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Volkswagen Gurnee is part of the largest dealer group in Chicago, with numerous customer and service awards!

Owner Message
  • At Volkswagen Gurnee, we strive to make customer service our top priority. As a member of the Bob Rohrman Automotive Group, we have access to the largest used, pre-owned, and certified vehicles in Chicagoland. Volkswagen Gurnee has Certified Volkswagen VW, Volkswagen VW Parts, Volkswagen VW Service, and New Volkswagen VW. Volkswagen Gurnee offers special incentives, deals, and leasing on Volkswagen VW Jetta, VW Passat, VW Beetle, CC, Eos, GTI, Touareg, Tiguan. Volkswagen Gurnee serves Chicagoland, Gurnee, Wisconsin, Cook County, Lake County, DuPage County, Will County, Chicago, Western Suburbs, Northern Suburbs, Aurora, Naperville, Arlington Heights, Palatine, Schaumburg, Woodfield, Libertyville, Wheaton, Evanston, Highland Park, Round Lake, Evanston, Barrington, Waukegan, Grayslake, and Illinois.

Additional information
  • Hours: Mon-Fri 7am-9pm, Sat 8am-9pm
  • Payments: Master Card, Discover, Visa, American Express, Cash
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