Based on all the reviews I took a chance and made an appointment for a cut and highlights. My stylist was Vesna who was definitely well experienced and technically competent. I brought a couple photos of the short, layered look I had in mind for my dry, over-processed medium length bob. For the color, I just wanted to brighten up my too dark, home-done dye job with some natural-looking highlights. Vesna was very personable, listened to me and offered suggestions that sounded like just what I wanted. She said she wished she could have cut first and then colored which made a lot of sense but "that's not the way they had her scheduled" which made no sense to me at all. So, she had to apply color to the full length of my hair knowing that she was only going to then cut 75% off! Go figure.
Anyway, bottom line is that when I went to pay, it was $220 before the tip which I think is high but would have been worth it if I loved the way I looked. Not even close. While both the cut and color were performed competently, the shape is all wrong for my face, and the highlights are virtually invisible. She did say it would lighten up a bit, and I have blown out my hair again this AM to try to "re-shape" it some but I'm still feeling extremely disappointed in how it looks and even more unhappy that I paid so much for it.
I should mention that I went on a Wednesday evening which meant that I got to enjoy their complimentary wine & cheese. However, it didn't make me feel any better about the way I looked or the price I'd paid.
Pros: Technically competent
Cons: Results didn't come close to justifying the price
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