AVOID THIS PLACE LIKE THE PLAQUE!! OVERPRICED AND NOTHING BUT LIARS!!!\r
\r
I took my cat to a VCA Animal Hospital in Conn. and I loved it there! I never had an issue! So, I was thrilled to find there was one 10 minutes away from me! However, that was where it ended. This place is so different than the one in Conn! I took my cat in for her annual physical and vaccinations. My cat is 10 and has a past history of kidney failure and cancer. While there, Dr Lupole drilled in to me how important it was to get my cat's urine as because kidney failure shows first in the urine, before the blood. She also got me to agree to some xrays. It came as a package, which cost me over $400! The technician came in and took my cat to do her bloodwork and urine. She returned her saying to me that they got everything fine, and to stop at the front desk to pay my bill and make an appointment for her xrays. So, we stopped with Tammy. When I gave the date I wanted to bring my cat in, she goes, ""Dr Lupole isnt' in surgery that day."" Me: ""Okaaayyy.... She's not having sugery, she's getting xrays."" Tammy, "" Well, we sedate for xrays."" Me:""My cat had xrays when she was diagnosed with cancer. They didn't sedate her then, I'm not sedating her now."" Tammy, ""I'll need to contact the Dr to make sure we can do that. I'll give you a call."" I left there confused, frustrated, and feeling rushed. So, Tammy called back saying they can try it without sedation.\r
\r
Monday rolls around and the vet calls. Dr Lupole, :Are you having trouble getting urine from Zoe?"" Me: ""huh?"" Dr L :Well, the technician documented here that she wasn't able to get urine and sent you home with a kit."" Me: ""No, Nothing was given to me. In fact, the technician said they got everything."" Dr L"" Oh, must be a mistake. We'll just get the urine when she comes in for xrays.""\r
\r
So, I waited a couple of days, but I was still mad. How dare you tell me how important it is to obtain urine, then lie to me about obtaining it, and falsify my cat's medical chart??? So, I called the manager because I wanted my money back for the urine and xrays because how can I trust someone that lies to me on my first visit about something like that?? Well, the manager talked me in to bringing Zoe back. While there, the director informed me that she's not sure why they wanted to sedate Zoe, when 95% of the time they can do it without sedation. As I was reading through the reviews, I came across others that had this same issue. Obviously, the issue it hasn't been resolved. So, they went out of their way to try and undo the wrong frist visit I had. They were able to get the xrays without sedation, and they kept her so they could obtain urine.\r
\r
Monday rolls around again, and the vet calls with the urine results. Jen, the secretary asks for a number I'll be available at for the next 10 - 15 minutes. I wait and wait. Two hours later, still no call back and I had to go to work. I understand emergencies happen, but don't be making me wait by the phone thinking I'll get a call within 15 minutes and make me wait over 2 hours. Just tell me that I'll get a return call before the day is over. That's completely adequate and more truthful!! I ended that call by asking them to ready my cat's chart because I was done being lied to. If I can't trust them with something as simple as urine, how can I trust them if she ever needs surgery?? A minute after I hung up, my phone rings. OH! The vet was suddenly available to return my call! SURPRISE!!! \r
\r
Also, they have my address wrong in the system. I have given them the correct one 3 times now, and it's still wrong!!! Seriously! This office is horrible! Lack of brains, lack of ethics, and lack of respect!!!
more