United Waste North

LOOKING FOR ANOTHER SERVICE. After having the service for five years at the same location and no new development they stopped picking up the trash while still billing us. After bringing this to their attention, I was told with a straight face that cars across the street are blocking trash pick-up. Funny that for the last five years the same cars have always parked in the exact spot. At no time did we get credit for the lack of service. Games....... more

Where to start! First off, they have a contract with the city that I'm in so I can't switch no matter how much I dislike them. They're payment website is ridiculous. They're the only trash company I've seen that doesn't discount your trash for recycling. I have to dodge trash cans in the road every trash day. And the truck drives down the center of the road in subdivisions. I can't think of a single decent thing to say about them more

They could not get my bill right to save my life. I spent 45 minutes on the phone with one lady that was nice and thought it was straight about 2 months ago, when out of the blue I got a bill from them AGAIN last week that was completely wrong. I had paid what the lady told me I owed 6 weeks ago and that was supposed to have me current through the end of June, but they wanted to charge me ANOTHER $90. So I canceled service with them...really how hard is it to bill properly? They only got one star b/c CitySearch requires a rating..otherwise I wasn't going to give them anything. Pros: Picked up consistently Cons: Billing is HORRIBLE more

We've had Robertson Sanitation for over 6 years. When we initially signed up, they were the cheapest in town for trash pick up. In the last two years, the fee has increased from $32/quarter to $62/quarter. They are now the HIGHEST priced trash service around. I cancelled my service in December and as of Jan 18, my empty bins still sit in my front yard on the curb waiting to be picked up. Now, I received a bill threatening collections and extra fines because I didn't pay for January - March service--which had been cancelled. I'm really not sure where they are going wrong, but obviously there are A LOT of problems in the office areas. Pros: free recycling/big bin Cons: horrible customer service/billing problems/high prices more

Robertson Sanitation was the least expensive, according to many of our neighbors. After the whole trash debate in Gwinnett County, we switch over to Robertson Sanitation from Allied Waste, which are sister companies, we found out. A year later, our bill has gone up $20.00. For the service we receive, we should be receiving more for the money they are charging. If the County truly wants to do something about the trash service, I feel that they should step in and put a stop to this over charging for service. We are all having difficult times right now, the last thing we need is for bills that should stay the same amount, to keep going up. I am uncertain if there is a company that charges less then $65.00 for service. Pros: Pick up on time Cons: Bills keep going up more

Its a wonderful place. PPL put ur trash & recycle out when your are supposed to and you would not be missed. They do not charge extra for recycle service & our customer service ppl are the BEST.. Pay ur bills on time and you would not be on shut off/stop service. It's the same ppl over and over. Ppl complain about the trash get a life, we service house hold garbage, not tires, or metal or construaction debris. So get it together ppl, take you non household trash to a place that accepts it and pay for it stop putting it in your household trash. Save your planet. We recently got a new phone system and our call volume are more heavy than before so yes you may be on hold for a while but other than that we provide great service. Our drivers do their best and have several rules to follow for saftey they bust their behiinds to pick ur trash and recycle up so have a little more common respect to put your damn trash and recycle out on time and it will get pick up. If you dont work in the sanitation field then show some respect, for the DIRTY job that they do. The are sometimes chased by dogs, snakes in trash cans, bee's all kind of weird things, working in heat, rain, cold weather. So before you go complaining again think if that was your career and your loved one out their doing that job. The WINDER OFFICE is great keep up the terrfic work guys. WE LOVE WHAT YOU DO!!!!! Pros: drivers are the best Cons: phone system is slow more

I was told that they have good rates. I spent close to an hour on the phone with them, 99% of that was on hold. I asked to speak to the manager, she put me on an additional 15 minute hold. I think that the 'good' reviews and rebuttals of the ""bad"" reviews were put there by the employees, because, they are awfully protective. DO NOT USE THEIR SERVICE!! Cons: I am sure so so so many... more

1) Robertson Sanitation charges a $25 account set up fee for residential service. Other waste companies do not charge this set up fee. 2) Robertson Sanitation missed two of the first four weeks of pick up service. 3) Robertson Sanitation took over a week to cancel my service. I was told the ""computer system is down"" for a week. 4) After closing your account, Robertson Sanitation requires you to leave their trash can out on the curb for up to three weeks so they can mosey round and pick it up sometime. Cons: poor service; acct set-up fee; no pick up, etc. more

I dont understand all the negative reviews about this company. I only have very good things to say more

I've been a customer of Robertson's for the past 8 years. I am finally canceling my service with them today. Problems included: not picking up trash, not picking up recycle, picking up one but not the other. Each time this happens I call in (they say they?ll make a note) and the next week -same issue. I call back up -they have no notes of the last call. This has happened OVER AND OVER again over the course of the last 8 years. The last straw was last month - my recycle bin was stolen and I called them to get it replaced. Again they gave me the (it's been noted line) and of course, 2 weeks later and still no recycle bin. This company floors me with their complete lack of attention to their customers. You?ve been warned. more

After granting grace time and time again, we have had it with this company. We are charged extra for the recycling service AND THEY DON""T COME TO PICK IT UP! They used to come and then they stopped, so we called and told them that this was unacceptable. They starting coming again for awhile and they stopped once again. I called the company and told them if this happened again we were changing to a new company. They pick up our recyclables for awhile AND STOPPED AGAIN! They haven't been by in a month!!! Good bye Robertson! If you say you're going to provide a service THEN DO IT!!! Saying you provide this service and then not following through is lying and also stealing since you are charging extra for it. Horrible. Management should be fired. Cons: Will not pick up recyclables. Contract is clear and easy to understand, but they don't follow it! more

I have used Robertson for 2 years and I have not had any problems. I do not pay extra for recycling, they provided me with a bin to toss in plastics, glass, paper and aluminum, and a separate truck for recyclables picks it up. I set the bin next to the large trash can they also provided for me, in my garage and it really takes no effort to toss in my recyclable items. You don't have to ""separate your trash"" if you keep it separate to begin with. If you can't even muster up the energy to do that I would say we as a planet are in for some real trouble. Pros: I can recycle most of my recyclables from my home. more

We signed up to get their sevice. We are serviced out our their McDonough Facility. I called their call center to try to find out about our trash can. We are on our third pick-up already. The call center people are rude and condescending. It is like you are bothering them with your call. I asked to speak with a supervisor. This person said that it would take 10 to 15 days to get the can. That was the way it was done and that it was company policy. They did not hesitate to charge my credit card from day one. Pros: Hmm... can't think of any Cons: Customer service is virtually non-existent more

We used to use Robertson Sanitation, and paid extra every month for them to pick up our recycling, which we were required to separate from the rest of the trash. (Just the basic stuff like cans and bottles.) Everything was fine. Then we moved to a different house, where I guess they must not have had as many customers. The first few pickups, I noticed that they were dumping our recycling into the exact same place as the rest of our garbage!! I was livid. I called the company and asked why they weren't separating it out- they said something like 'it gets separated out later.' If that is the case (which I doubt) then why WHY were they charging me extra to separate my trash, just so that they could mix it all back together? They had no answer for me, and no refund, either. I will never use them again. BEWARE! more

I had several problems with Robertson. One month they only picked up trash and I could not get them to pick it up, so I had to cancel service. TERRIBLE! more