Turnpike Motors Auto Body

Staff was friendly and accommodating through out the repair process. more

I had a wonderful experience at Turnpike Motors. They were patient with all concerns. They even incited humor in an otherwise stressful time; it was helpful! All the work was done in a timely fashion and the car looks just the way it was when I purchased it. Thank you. more

the employees there are honest and good workers and will tell you whether your car is fixable or not before spending the money or the vehicle will be a total loss... more

Very good staff more

It took few weeks to get the car fixed but in the end I'm totally satisfied. Can't find a thing that was left undone and staff was very friendly. Recommended! more

My wrangler was towed to Turnpike Motors after a car accident. They had my vehicle for 3 months!! I went to finally pick it up and it wouldn't start!! They had to keep it a week longer and replace the gas tank. When I finally got it back, it was never right. The entire vehicle was racked. I ended up trading it it in. I will NEVER use Turnpike Motors ever again! more

This us the second time I went to turnpike motors to get my car repaired. They are totally professional and give the best customer service. Dan and Craig were simply amazing!!! more

Courteous. more

Not happy that I got rear ended, Turnpike motors helped me through this event. more

Have had very good experience for over 30 years more

Our only complaint is that it took 2 weeks for the repair. We understand that parts had to be odered. The last week we needed to keep calling about the statis of the car. Other than that, very courteous staff and great job done. more

They did an awesome job on the car. Looks like new! more

I am a very satisfied customer. I love the fact that I went to pick up my baby, it's cleaned inside and out. I would bring my car back and recommend others. more

again, it was an excellent experience. very satisfied with work and service more

The vehicle took 12 days to repair which I thought was fairly reasonable. I didn't want it to be rushed to ensure it would be done right. With that said, when I picked up my vehicle on 7/22, I expected the body repair to look flawless and the vehicle to operate the same way it did when I dropped it off on 7/7. That was not the case. The blending of the paint on the hood, vender and door was hazy, the undercarriage panel was not screwed back in, and when I turned on the AC, my blower motor sounded like a boat engine which was not the case when it was dropped off on 7/7. When I brought this to Turnpike Motors attention that day, they informed me there is nothing they can do, it may be a defective part and suggested taking it to Ford Dealership. I took their word for it and scheduled an appointment with Ford dealership Monday morning 7/25. Ford informed me to take it back to Turnpike motors to investigate and see if a mouse or acorn or anything got stuck in there while at the shop. I met with Todd Bristol the Head of Service Department to review each issue, and he was very helpful. He offered to investigate the blower motor to see if anything got in there, and sure enough it was a mouse. He also offered to buff out/blend the hood, vendor, door and screw undercarriage panel that same day. Other than the inconvenience this caused, in the end Todd was helpful in addressing these issues right then and there. Todd offered to bring the vehicle back if any other issues come up. From a customer service standpoint, I believe this should've been investigated prior to turning over the vehicle to the Owner to prevent these issues. Not the smoothest experience with Turnpike motors but Todd was able to address the issues in the end. RESPONSE FROM Turnpike Motors: Thank you Paul for your valuable feedback. It was unfortunate that when wet sanding and buffing the side of the vehicle after paint there were a few spots that died back after the glaze dried, but we really appreciate the opportunity to resolve it quickly for you. On the plus side we were able to solve some other issues you were having with the vehicle that were not related to the repair or accident such as the mice that had moved into your dashboard. Maybe we should have installed traps for the next time they try to move in. ;) more

I chose Turnpike Motors for their premium reputation and was not disappointed. The staff was friendly and accommodating and a extra thank you to Dan Hovey for working with me right away. He put my mind at ease when I first called and was a great point person throughout the process. I have since recommended Turnpike Motors and will certainly continue to in the future. Thank you! more

The whole process was so smooth and everyone was great to work with. more

I always receive excellent service from everyone at Turnpike Motors. I have had numerous vehicles repaired here and it is always top quality work. I highly recommend them. more

I recommend them. more

Turnpike motors is a phenomenal place to bring your car. They fixed my car like it was new. They were quick, very nice, and most importantly did an outstanding job. I worked with Dan who is totally awesome. there are many body shops that you could bring your car to..but turnpike motors is the best.. more