Truly Forever Bridal

These people have very little concern for customer service. Twice my daughter and I made the two hour round trip to pick up the dress, only to find that it was either obviously flawed or the wrong dress altogether. I personally spoke with the owner and asked for some kind of compensation for our time and gas - not to mention that my poor daughter cried all the way home. She was very unaccomodating and we walked away with nothing. If you're looking for a store you can have confidence in, don't shop here! more

I was very pleased with the selection and consultants. I came in to try on sale dresses. Shortly after I wanted to try on the more expensive dresses that you needed to make an appointment for. They kindly squeezed me into their schedule and I found my dream dress. Tessie was my very sweet and patient Bridal Consultant. Overall my experience was great and my little 15 month old had a great time crawling around the dressing area and looking into the mirrors. more

I just visited Jon's Bridal in Tampa today. I was EXTREMELY disappointed to say the least. My Fiance and I walked in to take a look at their sale dress section. They claim on their website to have ""HUGE SELF SERVICE SALE SELECTION"" but they only had MAYBE 20 dresses that were not appealing in any way whatsoever. So we went up to the receptionist and asked if we could be seen for an apt since no one else was in there. So one of the girls rudely said ""go show her the racks"" to a bridal consultant. The bridal consultant came over to me and pointed at my Fiance and said very rudely ""you wait here""(the girl behind the counter did apologize to him for her being so rude!) So i tell her my size regularly(which is a 9) so she tells me my bridal size would be a 16. She takes me looking at some of the dress for what i wanted in my budget which was $1000 but I stated we could go up if necessary. I told her all I wanted was light, flowey, and some beading. Not to much to ask for. All she showed me was very FEW size 16,18,20 dresses that were nothing like what i wanted. I told her I saw a few by the front door that I really liked! She went over looked at them and said sorry those aren't in your size. They had NOT 1 dress she would let me try on in my size. And they claim on their site to carry ohhh so many dresses for plus size and any budget. Not true! I never even got to try on a dress. She could have at least let me look at the dress! I guess she didn't want to make a sale! After that she said ""I'm sorry we just don't have anything in your size"" REALLY?? We left soo mad to say the least. My consultant was not helpful in anyway at all! She seemed like she had better things to do than bother with me. I will never EVER step foot in there again! more

AWFUL EXPERIENCE!!! I am normally super easy going and it takes A LOT for me not to be pleased. The staff was rude and only cared about the amount of money you had in your wallet. I walked out of the there very unhappy. I do not recommend this shop to anyone. I honestly have never gone through such a rude experience in my life. If you are not able to spend $800 or more (if your budget is $799 and less) they basically tell you to look in the back by yourself on the clearance racks (which are all old and out of date). I am disgusted by the staff. Not to mention the store smelt awful, like an old close that hasn't been cleaned in decades. They lost great business! You are much better off gong to other bridal salons in the Tampa Bay area. I guarantee Jon's Bridal will not get any business from any of my family and friends due to the rude experience I had! more

I originally went to a big chain retailer for my wedding gown (ignoring the bad reviews online) and was stunned by the experience... or should I say lack there of. The minute I stepped through the doors of Jon's Bridal I knew my wedding dress shopping experience at Jon's would be entirely different. After meeting and talking with my consultant, Rebecca, about my wedding and what I envisioned it being off we went to the racks to select dresses to try on. They are very protective of their dresses and keep them in excellent condition. No tears, make up stains, or brown spots like you find at other places. After going through about 3 dresses Rebecca knew EXACTLY what I was looking for and was a great help at selecting gowns. She helped me pull dresses while staying in budget and encouraged me not to limit my search and to try on a variety of gowns. Rebecca made trying on dresses fun, exciting, and relaxing at the same time (what a job!) She had great advice and was extremely personable. After about 5 minutes of trying on dresses I felt like I was shopping with an old friend. Consultants help you put on, zip up, and admire every dress at Jon's. They never leave you alone, lost, and wondering where they disappeared to. The service here is truly exceptional! Rebecca helped me weigh the pros and cons of all my options (SO many options at Jon's) and asked me to rate every dress I tried on from 1-10 according to my heart (too cute!). I do not hesitate to rate her and Jon's Bridal a 10! more

My three daughters and I went to Jon's to find a Bridal gown. My oldest daughter found her gown there two years ago so we started there. Our consultant, Gigi, was very helpful. My daughter is very petite and we were concerned about the number of gowns that would fit her. She had a good selection. Gigi took our magazine photos and brought dresses that fit what we wanted. The SECOND dress was the winner! A good experience and very exciting to take the dress home with us! more

I made a ""VIP"" appointment and came in on a rainy Tuesday morning, and I, along with my group, couldn't believe this was the place. My mom even considered turning around because the road was so sketchy! But onwards we went - and I'm so glad we did! My consultant was Rebecca, and I think she takes her role as ""fairy godmother"" very seriously. She had a very sweet demeanor and promised a wonderful experience. She asked me details about the wedding, the type of dress I wanted, etc, and explained that at Jon's it is off the rack - in today, and gone tomorrow. Into the racks we went, and she pulled dresses she and I liked, along with a few my group liked. At first, I was thinking that she hadn't heard me properly about the type of dress I wanted - I liked the dresses, but they weren't what I saw for my wedding. I'm 90% sure she was making certain that I didn't want the ""fairy tale"" dress, rather than an informal one. After about 5 dresses, I strapped on a dress that I would probably never consider, but it was PERFECT. Essentially, the grown up, fancy version of the dress I had in my mind. Rebecca was very professional, upbeat and yes, a little fairy godmother-esque. I really enjoyed her demeanor, and you can tell she's been doing this for a long time. Despite the appearance of the location, Jon's overdelivered and was under budget! more

It was a wonderful experience from the start. It was a rainy Sunday afternoon and I randomly decided to go dress shopping.Usually the bride to be has it all planned out I did at a later date but didnt wait. So I called Jon's the same day and they got me right in. my sales person was amazing to she listened to what I like and wanted and even gave me adivce. I felt like a princess with the one on one I had there. I Am so happy that I bought my dress there and all my friends know to go there. more

I was stopped from even going into Jon's bridal by the service I received on the phone when I called to make an appointment. When I first called, the voice on the other end was very cheerful and eager to help! I was excited to go visit and find the perfect dress; however, as the brief conversation continued, I couldn't believe what I heard. As she asked me questions regarding my wedding (date, my size, etc...) we got to my budget. Since the groom and I are paying for our own wedding entirely, I have a tight budget and needed to be sensible on what I spent on a dress. Once she heard by budget of around $500, I was told that I didn't even need to make an appointment to come in that I was free to shop in the ""special"" room for discounts and clearance. WHAT?!?! Just because I am not spending $1000 plus, I don't deserve the SAME service as someone who could afford so??? I was appalled! Needless to say, I did not find my dress there....I did not even bother going! ! I have a few friends planning a wedding right now and I have most certainly let them know how they will be treated if they are on a budget! I am happy to report that they both took my advice and went elsewhere!! Proven point that it pays to be polite even on the phone. The place that I DID get my dress encouraged me to get a $99 dress! They were incredibly helpful and excited for me to find bargains in their shop!! more

Although there is a good selection of dresses, the customer service at Jon's Bridal is terrible. When I went there to look at dresses and then to pick mine up, the ladies at the front counter were rude to me and my family. They were not happy and had a bad attitude, like they didn't want to be there-definitely not cheerful at all. I paid for half of my wedding dress, then came back about a week later to pay off the rest and take it home. When I went there, they could not find my dress, but then realized it was under a different name. Then when I wanted to try it on for one last time, the lady rudely told me that they do not let anyone try on already paid for dresses on the weekend! (Even though is was not crowded at all!) She made me feel like I was wasting her time for wanting to make sure dress the same one! I just wanted to make sure it was the exact dress that I half purchased-since they misplaced it. I spent nearly $2,000.00 on the dress and the veil I wanted to make sure the dress was in great condition. Now what if I took the dress home and noticed that a bead (s) was missing, it was the wrong size, or there was a hole in it. I am sure if I went back to return it, they would have told me, didn't you try it on before you took it home? There is no way I am going back there. I am still stunned at the way they treated me. more

I had been to 2 other bridal stores: one was a boutique, where the dresses were all too small to see what they really looked like on, and the service was relaxed. The other was a BIG CHAIN that left me feeling overwhelmed and disappointed. more

This is the first place I should have started on my quest to find the right dress. I went in a little under the weather because I could find MY dress and with my price range. Well I had Tessie as my consultant she was awesome! She was so patient even though my appointment started to extend beyond my alotted time, she made sure I found my perfect dress. Through this experience I will send every bride I know to Jon's just to save them the time and aggrivation. Keep up the good work Jon's Bridal. more

I purchased my dress from Jons bridal one month ago and just picked it up today! What a WONDERFUL experience! I had shopped at one store before this one and it was awful, my mom was helping me put on dresses in a typical small fitting room, NO HELP from attendant. We (my entire Bridal party, and MOMS) went to Jons Bridal directly after the first place! WHAT A DIFFERENCE!! Tessie helped me out, which you would think bringing a party of 12 in with you she would be overwhelmed, nope she handled us PERFECT! I showed he styles of dresses I liked and she pulled exactly what I was looking for, SHE helped me put them on, buttoned, zipped, and bustled, not my mom. I found the perfect dress, which she had me try on at least 3 times just to be sure. She didn't seem interested if we wasted her time she genuinely CARED about me, my thoughts, and how I felt in the dress. She was AWESOME! As I picked up my dress today, I couldn't have asked for another great experience! So helpful and educated me on my dress. I will hands down send everyone to JONS BRIDAL!! Best service EVER! more

I went to Jon's this past weekend on 5/14/11. Tessie was my consultant. She is fantastic! I couldn't say enough nice things about her. I requested her because she also helped my sister with her gown last year. Everyone at Jon's bridal are so nice and the experience is wonderful. I knew I would find my dress there. There is so many to chose from. The price is is unbelievable for what you get! GORGEOUS GOWN AND AMAZING SERVICE. more

Jon?s is amazing!!! I worked with Denise, who I could not say enough nice things about. I walked in with little idea about what kind of gown I wanted or what would look good on my body. She walked me through it so easily, I wasn?t stressed at all! She was patient, kind, truthful, and knowledgeable. I ended up with a beautiful dress (high quality) at a great price. Wonderful dress shopping experience at Jon?s! I especially love that you can try on dresses in your size- no need to imagine yourself in the correct size while you?re clipped into or popping out of sample sizes! Go here- you won?t regret it. more

I have been to almost 10 bridal shops in Jacksonville, Gainesville, Orlando, Tampa, and St. Pete over the past 6 months looking for my wedding dress. Hands down, Jon's Bridal was the best! more

Jon's Bridal is awesome. more

I went to Jon's Bridal expecting to try on different styles of dresses to find what I would like, not to actually purchase a dress. I thought I would need to shop around and go to several places. I was not planning on finding the PERFECT dress! There were a lot of dresses to choose from & they were all unique unlike stores like David's Bridal. Gail worked with me & actually was the one who found the dress I purchased. She was very friendly & helpful. I have already recommended Jon's to several people & even my bridesmaids who came with me are planning on going there when they are looking for dresses! There was a sale going on & the prices were definitely reasonable for the quality! If you want a good experience, go to Jon's! Don't listen to anyone who says they had a bad experience!! :) more

honestly at first, i wasn't so sure about jon's bridal but was i taken care of and pampered. Denise took care of me and really understood what i wanted and needed for my special day she even gave me the best idea for our wedding favors! thank you jon's for helping purchase the most special gown i'll ever wear.. its stunning! more

I went to Jon's Bridal a bit worried, having read several negative reviews about various employees and the state of the dresses. However, those worries proved to be unfounded. It could be that my size (4) isn't as common as some of the others, but none of the 20 or so dresses I tried on were at all dirty or beat up...in fact, I didn't notice any signs they'd ever been tried on before (make-up, etc)! One of the most vilified consultants (Gigi) also happened to be the one to help me. While I will say that she has very strong opinions about what dresses she likes, this doesn't make her completely unflexible in allowing you to try on dresses she doesn't recommend (though, to be frank, her opinions about the dresses were usually right). In fact, the dress that turned out to be ""the one"" would have be completely overlooked by my mother and me, had it not been for her. However, if you are soft spoken and unwilling to speak up about what you like, she may not be the best consultant for you. I can't speak to their flexibility or professionalism towards brides on a budget, as I took my dress elswhere to be altered and didn't have a price cap when it came to buying my dress, but Gigi brought me dresses ranging from $300 to several thousand and didn't seem at all upset when I fell in love with one for $1,800...so I can't see them treating a bride with a budget poorly, when she was openly offering me less expensive dresses. more