Tru Salon

I have been a patron of TRU for 6+years with appts every 6-weeks. Julie Judge - owner, has demonstrated repeatedly to go above and beyond to make certain every client is pleased with their service, providing she is given the ""courtesy"" of knowing differently! So to the ""cowards"" who feel compelled to write unjust reviews, either never stepped foot into TRU Salon or never had a ""face-to-face"" discussion with Julie, to let her know otherwise. Front desk staff - Nick & Meg are very cordial, greeting you with a smile and efficient! Melissa Sage -stylist is exceptionally experienced, listening intently to my hair woes and providing a style that gives me confidence and makes me feel beautiful every time! Since using Aveda products 8-years ago, my hair has never felt or looked better. The compliments I receive is the testament! TRU has my loyalty and if you give TRU Salon a chance, I guarantee...TRU will be FOR YOU! more

First, I have to say that I love visiting tru salon. It's in a great location in scenic schoen place. If I have time, I like to try to eat at Aladdin's overlooking the canal when I'm done. The last time I visited tru I had not thought at all about what I wanted-too busy! Luckily Julie had plenty of ideas for me and gave me a great haircut--and it was something I never would've thought of doing. Plus she does an excellent scalp massage before cutting! They all do! Every time you get your hair cut they massage your scalp first with lovely smelling essential oils. more

I have been going to Tru Salon for over a year and have had haircuts, highlights and other services. Julie Judge (Salon Owner) was highly recommended to me by friends when I was in need of a hair style make over. I went from very short hair blown dry straight with no color to a longer style using my natural curl plus highlights and low lights. While it took a year to grow my hair into this new look, the result has been excellent and exactly what I needed. I would encourage anyone looking for a style makeover to trust Julie's vision and not go in with a magazine clipping or mindset of what you want. Allow Julie to figure it out and determine the best look based on your hair's qualities and your facial features. Krystal has done my hair when Julie is not available and she is also great! Thank you Julie and Krystal. more

I have been going to Tru Salon for a couple of years now. I have had nothing but positive to say. Rachel is my stylist. I have referred many to Tru Salon. Every one I have referred to Tru loves experience. The warm greeting, the personal attention. Not to mention the area is beautiful. Tru Salon sits along the canal In Pittsford NY. I am not so way the negative reviews posted before me. Must be someone is reviewing based on a perosnal issue with someone. more

In going through the reviews for this salon, I find it very interesting that all 3 negative reviews were almost exactly one month apart, being posted on 7/8, 8/9 and 9/7. Coincidence, or perhaps staff from a competitor lashing out because they are feeling the terrible burn of competition? Take the one on 7/8, for example. ""I drove to the place and it was in a horrible location next to the canal"" Are you kidding me? It's at Schoen place, one of the most scenic and picturesque settings in Rochester. The the reviewer goes on to state "" I do NOT recommend going there, not even to by products! If you want good Aveda Service go to another location in the area"" Gee, ""not even to buy products"" and recommending you go to ANOTHER AVEDA salon in the area. Hmmmm, wonder where that might be? And regular clients don't typically refer to shampoo and accessories as ""product"" Salon staff and owners usually call it that.\r The there is the reviewer on 8/9, who refers to the coloring of her hair as a ""color service"". Again, I don't know any non-professionals who refer to getting their hair colored as a ""hair service"" And more of the same from the reviewer of 9/7.\r I mean, come on Other Salon Owner, why don't you improve the services and experience your clients have at your own salon, and maybe they wouldn't leave to come to tru. Pretty desperate.\r more

I visited Tru salon recently and was very dissapoionted, my service started with the owner julie,she was a half hour late for my apppointment, then passed me over to another stylist to shampoo me which was one of the best shampoos i have ever had but doesn't make it any better. I waited even longer with wet hair in the chair waiting for julie. the whole time julie talked non-stop i felt like she wasn't even paying attention to what she was doing to my hair and that was clear when she was done becuase it looked terrible, i feel like the lady has no experience doing hair. The very little time i spent in julies chair the receptionist walked over 3 times and distracted julie. After i was done with julie i had a nail service with christin and she was just the same she kept talking about herself and ontop of that she had her cell phone in the drawer and kept checking it, i was shocked i felt that i was treated very disrespectfully.\r i highly recommend not going to either of these two for any service.\r i am not going back to tru salon Pros: good hairwashing Cons: bad service more

I had a terrible color service done by Krystal.I really dont think she has any idea what she is doing. I dont recommend going to tru salon. It is nothing like any other place i have been and I am really dissapointed. I felt really unwelcomed and rushed in and out. Pros: location Cons: bad service more

I have been going to Tru Salon since it opened a few years ago, and I've never been disappointed. I always get great services--I've had haircuts, highlights, pedicure, facials--and I always find the staff to be professional and the environment relaxed. I've always hated those salons that are too full-of-themselves--you know the ones where you feel ""unworthy"" the minute you walk through the door? Well, Tru Salon is NOT one of those; and yet the products and services are top-notch. Owner/Stylist Julie Judge has managed to create an atmosphere that is always welcoming, always professional, but never pretentious. And all the folks that work there really seem to enjoy working there--there's always a warm and welcoming energy, and that's important to me. I guess the only down side is that the parking can be tricky during peak hours, and the place is on the small side, so there's only one private room for the aestheticians (for facials, waxing, etc.). Overall, though, I would recommend it highly. Pros: services and skill, Aveda products, atmosphere Cons: parking during peak hours more

I have been one ?happily transformed? AVEDA salon patron for 15+-years recently moving to Pittsford, NY and have experienced AVEDA services in Brighton, Victor, Webster and Pittsford. I know how we ladies are with our ?outsourced? personal grooming??if our service expectations are not met, we will not be back!? Nothing gives me greater comfort, then walking into Tru Salon with its? knowledgeable, talented, committed, and most importantly ?familiar? staff ! (don?t you just hate walking into a salon and seeing new, unfamiliar stylists every couple of months? ) Tru Salon offers competitively priced services, variety of available, informative, comparably priced products for women & men and scenic location (on the Pittsford Canal, across from the Aladdin?s Natural Eatery). My 6-8 week salon treatments with Julie Judge ? owner/stylist, who possesses great listening, interpretation & styling skills, finds me completely satisfied & confident every time I leave Tru Salon. This same confidence & satisfaction, is conveyed with the variety of relaxing spa facial and pedicure treatments provided by Christine! Tru Salon has certainly met my ?expectations?! Give Tru Salon a call, you will not be disappointed! Pros: Location, Ambience, Customer service, Service Cons: Lunchtime...parking could become a challenge if your not willing to walk a short distance to the salon. more

I knew when I booked my appointment that the service was going to be iffy. The receptionist was trying hard to getme off the phone, and was not comforting at all. I drove to the place and it was in a horrible location next to the canal. I entered into this small cramped front area, and then I was serviced. While washing my hair, the lady got my whole back wet, and she didn't even blowdry it up! I got my hair highlighted, but the stylist completely messed it up and i had french fry styled highlights. The service was overpriced, the location smelled bad, and the whole place was overpriced! I do NOT recommend going there, not even to by products! If you want good Aveda Service go to another location in the area.\r Pros: none! the owner was rude too. julie i think her name was Cons: EVERYTHING. more