Tlc Veterinary Ctr Inc

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8725 Santa Monica Blvd
West Hollywood, CA 90069

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(310) 859-4852
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Tlc Veterinary Ctr Inc - West Hollywood, CA
Tlc Veterinary Ctr Inc - West Hollywood, CA
Tlc Veterinary Ctr Inc - West Hollywood, CA
Tlc Veterinary Ctr Inc - West Hollywood, CA
Tlc Veterinary Ctr Inc - West Hollywood, CA
Tlc Veterinary Ctr Inc - West Hollywood, CA
Tlc Veterinary Ctr Inc - West Hollywood, CA
Reviews
( 32 )
( 3 )
( 0 )
( 1 )
( 31 )

Best

Dr Feldman is AMAZING It took 5 vets to diagnose her thyroid deficiency

Worst

I took my cat here on July 28 for an emergency - his cheek had swollen to the size of a golf-ball. I took him here because it was close and they said it is an emergency hospital ...

AVOID. owner is a lawyer. just cares about the money. doctors are ok, staff is rude.. AVOID 7/23/2008

rude. uncaring. staffs every other word is cost, expense, deposits. wouldnt even look at my sick cat without a 500 dollar deposit. COULDNT BELIEVE THEY REQUIRE A 75percent DEPOSIT ON ALL TREATMENTS. Cons: EXPENSIVE. NEVER THE SAME DOCTOR. RUDE STAFF. ALL ABOUT THE MONEY more
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MONEY HUNGRY LAWYER OWNS THIS DUMP. AVOID AT ALL COSTS. 7/20/2008

RUDE. ITS ALL ABOUT THE MONEY. I HEAR HORROR STORIES ABOUT THE CARE AT THIS VET EVERY DAY. AVOID AT ALL COSTS. Cons: EXPENSIVE. LAWYER OWNS THE VET HOSPITAL. RUDE. more
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AVOID AT ALL COST/FIND ANOTHER FACILTY THAT IS OPEN 24hrs. 6/28/2008

This is the worst place anyone could bring there pet, gross negligence, out for the ol'mighty dollar, insensative, they even filled a check in of mine after I gave then a credit card and charged me twice, so add forgery. (the check only had filled in name, and amt.) as they wouldnt treat my dying pet until they were paid what they thought it MAY BE within 5 min. of walking in. Then had to assure them I would be right back in order to get a C.Card for there payment. My son/dog passed away because he lay there with nothing being done until authorized payment was given. Please research another emergency facility that has more compassion for the animal then the money, I made the mistake to go there because it was in my neighborhood and my regular vet was not open 24 hrs. I have never been anywhere that I was treated so terrible and still agonize over on a daily basis. PLEASE TRUST MY SINCERITY ON THIS WARNING and find another facility. this facility rating would be a minus 1 Cons: EVERYTHING more
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Please take your pet to another facility, not TLC 5/2/2008

DO NOT take your animal to this so called hospital. I took my dog there in an emergency, 6 years old, my dog was taken to the back, lifted up by hand even though I explained he had a splintered pelvis then was given a bill/estimate and was told nothing would be done until paid in full. It was late at night did not have 900.00 in my pocket or wallet and they told me I couldnt leave to run up the block to get my wallet or checkbook.Wasted time with my dog dying in there back room, when they finally allowed me to leave(45 min or more of arguing with them) as long as I came right back as I needed to get phone #'s ,wallet etc. They would not let me see my dog for almost two hours and when they did he was basically gone, they told me they were trying to rcessitate him as I looked the hose was not even connected to the machine as it would not reach no matter how many time they tried to connect as they yelled at me to leave and then told me he passed away. They then dropped him on the floor in front of me to say my goodbyes and kept coming in saying they needed to use the room and I would have to leave. (it was 3:00 a.m in the morn, no one else was there. This is a very short version of the horror I experienced in this horrible place. Please trust me as this was not easy to write as it brings these memories back , but needed to warn others of there gross negligence and tact. Thank you for taking your time to read. I would not rate this facility at all other then I have to in order to submit this warning. HOW MANY PEOPLE HAVE TO WRITE ABOUT THEIR HORRIBLE EXPERIENCES? Cons: Gross negligence, horrible experience more
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Infection ran out of control 3/29/2008

Took my dog in because I thought she might have a urinary tract infection. Vet was OK, ordered urinalysis as expected ($200+ when it should have been around $100). The vet tech was also supposed to ""clip"" the fur around the dogs back end. In reality they shaved the dogs back end so now the dog has a urinary tract infection and razor burn. Three days go buy, dog is scooting all over from being shaved and situation has gotten dramatically worse. Since I haven't heard anything I call, vet that originally saw her is out of town. Left a message, call not returned. Day 5, call back again, they ask me to schedule another appointment and come in (another $100+) when the original Dr said there would be no need to come in again. Day 6 finally get antibiotics, but by now dog is a complete smelly, swollen mess with razor burn. I do not understand why it took 6 days nearly $400(including prescription) to get treatment for a urinary tract infection when it was highly suspected on first visit on day 1. Pros: Close Cons: Expensive and not responsive more
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Choose A Different Pet Emergency Hospital If Possible 3/19/2008

I took a rescue dog that had been severely starved and had gone into a seizure to TLC. The staff did not seem concerned about the dog and offered no comfort or encouraging words. If anything, they seemed burdened by my presence. The doctor (I can't remember her name but she was a younger Asian woman) didn't have much of an explanation for me about the cause of the seizure or the status of the dog, and wanted to charge me almost $600 to keep him for 12 hours. I explained that this was a rescue dog I was temporarily fostering and they did not care. I would only go to TLC if I had no other option. I suggest researching the closest Pet Emergency location prior to the emergency so you are educated about where to go if/when something happens. more
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Dr. Monica Revel, DVM is the best! 1/11/2008

Dr. Monica Revel, DVM has been our baby, Buddy's vet since he was a puppy. We followed her to TLC from another hospital and are so glad we found her!!! She is so caring and compassionate. Thanks, Dr. Revel! Pros: best vet, nice/clean hospital, minimal wait times, open 24 hours Cons: tricky to get to from the south side of Santa Monica (no U turns) more
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At least they were open....;-9 1/8/2008

When my dog was struck by a car I had no where else to take him. At least TLC was open but unless you have a BLACK OR PLUM American Express FORGET IT! These guys are ALL ABOUT THE MONEY! Pros: They were open and my dog didn't die Cons: The people that work there during the night or emergency hours more
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Doctors Great, New Owners Bad 11/20/2007

I trust the doctors at TLC, especially Dr. Baker. My former cat had been misdiagnosed for over a year by a cat hospital in W. L.A. when I brought her in to the first available doctor at TLC. He got the diagnose right instantly and referred her to an internal medicine specialist. I now bring my cats here. The bad experiences started when the place got bought out by owners who care about the bottom line. However, the doctors are still great and they key to a good experience is to try to schedule your first appointment when they are not so busy and to be patient but insistent. The care here is still better than any of those places on Sepulveda and I will put up with a great deal to know my cats are getting the best medical care around. They are also truly available 24 hours a day. This attention to the bottom line isn't any different than what is going on with human medical care. It's awful, but I'll still take the best doctor over the friendliest service. Pros: quality of medical staff Cons: parking, cost more
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dr.mahaney at tlc is fantastic!! 10/22/2007

i went to TLC b/c i live in the area... i had heard negative things from other pet owners but decided to take my chances after spending over 15K at Calif Animal Hosp. and a significant amt. at beverly hills sm animal hospital and having very poor experiences. The experiences at the aforementioned hospitals would take more than word limit will allow. more
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TLC IN WEST HOLLYWOOD WAS A NIGHTMARE FOR ME 10/13/2007

MY CAT LOST 1/2 HER BODY WEIGHT. I WENT TO TLC IN WEST HOLLYWOOD, CLOSE TO MY HOME. more
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Glad they're in town 9/22/2007

I take my elderly rescued mutts to Dr. Mahaney for acupuncture and they are treated so well. The care he gives them is thorough and is always more than happy to give advice. Dr. Hebert removed a spleen with a tumor from one of the dogs and they took great care especially since she's elderly. I had heard from other doctors that Dr. Hebert is a great surgeon so I was at ease. Yesterday I saw a horrible accident where a cat was struck by a truck. I rushed it to TLC and they looked at him without question. Unfortunately they couldn't help him. I've seen these people rise to the situation many times. I've also seen the staff take a bunch of yelling from people who don't understand the bill. They've handled it with professionalism. Pros: Great acupuncture and vets. Cons: Parking is sometimes full. more
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ONLY IF EVERY OTHER VET IN TOWN IS CLOSED! 9/20/2007

We took our two cats in for a check up and to arrange a spay for our female cat. The vet was brisque to the point of rudeness. The front desk staff was bitchy and cold. The facilites were clean (mostly) and they saw that both cats are purebreds and usually expensive and their rates went up accordingly. They quoted me $120 - 150 for a spaying surgery on the phone. In person, the whole bill would have been closer $350. They charged more for a CBC on a cat than my internist charges for one on me! They told me that anesthesia was an additonal charge (but you could not have this surgery without it!) The whole place is a corporate owned money pump. If there is any genuine caring or compassion for the animals in their care - I sure as hell didn't see it! If this is how they appear publicly - God only knows what's going on behind the scenes. Pros: ONLY the location and parking. NOTHING ELSE! Cons: The lousy service, Rude staff. Unhelpful. Money grubbing. Care less about the animals. more
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They are not nice to dogs OR people 7/27/2007

I brought my pet to Dr.Hiebert with infected paws from allergies. Without examining the dog or wanting to hear his history ( I was telling him that my dog had major surgery at 6 mos. because he ate a bottle of glue!) .. he spoke right over me and said "" he needs a dermatologist"". I have been managing my dog's allergy for 2 years and this dr. basically said every course of treatment prior to this was ""incorrect"". The girls at the front desk were monsters, telling me ""hurry up and fill out your paperwork, your appt. is in 5 minutes"". I then sat in the lobby for 10 minutes... Since the dr. didn't want to hear about my dog's sensitive stomach , he prescribed steroids for the allergy instead of an antibiotic for the infected paws. Steroids work BUT it gave my dog bloody, loose stools, and I ended up weaning him off and treating the infection at home with Neosporin. A doctor who does not listen and does not know or care about patient history or pet care history should not be permitted to practice. I got impression that he just wanted to dive into my purse and clean it out. I don't mind paying for good service... I am warning every pet owner I know to stay away from this place. They are beyond rude and ignorant. Cons: Entire experience from front desk to vet more
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Your pets are better off somewhere else! 6/19/2007

Dont waste your time (or your money) at TLC! I took my pets here because of it's location, and the fact that the lobby was very well kept. After spending large amounts of money here.. I wont ever go back! After doing some research (after the fact), I have found that they are on average 30% overpriced! more
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Wonderful Vets, Open 24 Hours 5/31/2007

IA few weeks ago my dog was limping, so I took him to the vet next door to my apt building. They told me he had a torn ACL and wanted to do immediate surgery on BOTH of his knees (he had only hurt one!). Luckily, I went straight to TLC, where I was told he had absolutely no swelling at all in his knee. They recommended some medication and rest and in two days my dog was perfectly fine. I am horrified to think of the unnecessary pain and trauma (not to mention expense) we would have put him through without TLC!!! Pros: Trustworthy Vets Cons: Parking Lot Can Be Full more
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Raves for Dr. Hiebert at TLC 3/1/2007

I also had a great experience with Dr. Hiebert at TLC. I live nearby, don't have a regular vet, and took my dog there to check out an enlarged area on his inner left thigh. Dr. Hiebert said it was a growth of fatty tissue and recommended removal. I was reluctant to agree to surgery so quickly so I monitored it for two months and also sent Dr. Hiebert a couple of emails with questions/concerns. He replied to them immediately and thoroughly addressed my concerns with professionalism and compassion. The growth got larger so I agreed to the surgery. Dr. Hiebert was fantastic. The surgery was successful and the growth turned out to be much larger than we even knew. He also had someone call me as soon as the procedure was over to let me know my pup was okay, since I had concerns re the anesthesia and was the total nervous mom. When we went back for the follow-up appointment my dog didn't even put on the brakes in the parking lot (you have to know him) - he willingly walked right in. That tells me he was treated well. I highly recommend Dr. Hiebert. Pros: It all went well so I'm happy Cons: It wasn't cheap - but it was worth it more
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TLC saved my dog's life with compassion and expert emergency veterinary care 11/22/2006

Three weeks ago my 110 pound dog began to suffer the symptoms of GDV (bloat), a true veterinary emergency that befalls deep chested breeds. GDV happens when the stomach contents become bouyant and the stomach essentially ""flips"", cutting off circulation and putting the dog into shock as his vital organs are put in immediate jeopardy. The only remedy is immediate surgical intervention, and the dog has very little time to live. It was midnight on a Friday night and we called TLC in a panic. The vet tech recognized the symptoms and told us to rush to TLC West Hollywood, where she and Dr. Mark Hiebert, TLC's chief of surgery and emergency medicine were waiting. Dr. Hiebert evaluated his bloated abdomen and told us that he was already in shock and in literally less than 5 minutes confirmed the torsion by xray. He IMMEDIATELY began to start iv fluids while our boy's kidney function was checked as safe for anesthesia, and he began to decompress the stomach...within MINUTES. We went back into the surgical area to say what we feared might be one last goodnight to our dog and they began surgery. Pros: Well trained vets and a high tech facility open 24 hours more
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DO NOT TAKE YOUR PET HERE! 9/6/2006

This is the worst animal hospital in L.A! Cons: Rude, careless more
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Terrible doctor who made us feel worse about our cat dying 9/5/2006

My boyfriend's 15 year old cat fell off a balcony and wasn't moving very much when we found him and brought him back into our apartment. We took him to TLC because it seemed the closest. They were terrible! The doctor on the overnight shift did not believe us that the cat fell off the balcony. He made it seem like we abused our cat, when in reality, why would we bring our cat to the vet at 2 in the morning if we were abusing him? Also, why would I agree to pay over $800 to get test results, if we did anything to hurt the cat? The cat died at 7 that morning at TLC, and I haven't seen any test results, and they're still trying to make us pay. The doctor made us feel worse, and he really should not be a doctor. more
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  • At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different.

    We’re looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!. All of our hospitals are fully equipped with the latest in medical technology and we offer a full range of general and specialized medical and surgical treatments and services including:
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