The Maids

We live at the northern end of Malibu and Mission Maids was the only company I could find that was willing to come out to our home. The added bonus was their pricing was less than most and so far they have done a great job we have been using them for 4 months now. The maids come out once a week and we always get the same girls. I asked one of the managers about their negative reviews and she stated that they everything they can to make customers happy, however being a maid service some customers can be unreasonable with cost and quality expectations plus being quite rude. Mission Maids has policy of not letting their employees being verbally abused by rude customers. They seem to treat their folks better than the other companies we used when we lived in LA. more

The first time they were great. As was the second and third time... and then the service started to crash and burn. They missed an appointment and I had guests that night. The apologies were profuse. They started to skimp on the dusting and cleaning, nothing major, so not worth complaining about. (They no longer dusted shelves or moved objects but simply dusted around them and unplugged my TV for some unknown reason.) Then they cleaned some stuff with the wrong solution leaving marks on my furniture. Someone had to come out and fix it and the note they left behind was very rude. Apparently streaks and marks weren't important. Then the last straw came when the supposedly same crew I had had for months came and cleaned items that I had specifically asked not to be touched since the very first time and every other time I had used the service. The best was when they picked up the do not touch note, dusted under it and put it back. I also liked when they used cleaning products on the flat screen digital TV that were not made for the TV. The response when I complained was to assure me I wouldn't pay for the cleaning, which I did since they never removed the charge. And to send out another crew after I specifically asked them not to send anyone ever again. Also I was told how to re-clean my TV to fix it as this had happened before. If you want damaged expensive furniture this is the company for you! more

Used them several times. Always are on time and do a good job. I like the fact they are not a franchise and that they screen their maids. more

We have used several services and not really been happy. Other companies show up late, change teams which is frustrating since we have to re-train the maids. Mission Maids always sends out the same folks each trip. Our maids speak great english, they are professionals and I like the fact they have been with the company since 1997. It seems they have almost zero turnover in their staff. We have been helped by the same 2 managers for almost 6 yrs. They are very flexible and will always do anything asked. more

We have had problems in the past with other cleaning services. Mission Maids is one of few cleaning companies in Los Angeles that has an A rating from the Better Biz Bureau. They have been great, ontime, nothing ever goes missing and they speak ENGLISH!!!! Pros: A rating from the Better Biz Bureau more

Great job, were able to come out the following the day. I like the fact that the customer gets to pick and chose how long the maids stay and what they do. Mission maids is really flexible and their staff is professional. Pros: Flexible service. Cheaper than the competition more

I needed a monthy cleaning service since my original maid was not available. Since Mission Maids got great reviews, I decided to give them a try. I called them and they quoted me $58 an hour for 2 people, approximately two hours of cleaning time. When they came, there was 3 people, which is fine, because it should take less time, but this was not the case. They charged me $200 ($185+tip) to clean my small, one bedroom apartment! I usually pay no more than $80 with my other cleaners (my apartment is small!) I have no idea what this team of three were doing for 2hrs, but it was no more clean than any other time. Very dissapointed, I did not time them or watch them while they where cleaning, but I wish I would have. When I called customer service, they told me that the price was normal for a ""dirty"" apartment. That is fine, but my apartment was not even close to being ""dirty"". All I needed them to do was to clean the bathroom and kitchen, the only places I don't deep clean myself. Very sad they overcharged me, I don't like to be quoted one rate and then end up paying twice as much for doing the same job. NOT RECOMMEDED. Pros: arrived on time Cons: quoted me one price, charged me another. more

We had a baby shower and the maids came in yesterday (Sunday) to clean up the mess. Mission Maids was recommended to me by a friend who uses regularly. They cleaned only the areas I wanted. The maids spoke excellent english, were fast, thorough and friendly. I have an all stainless steal kitchen, it looks like new! Pros: Sunday service, ontime and thorough. more

I have used MM for several months and we have been very happy with the service. You can customize the cleaning each time and we always get the same two ladies each week. There rates are lower than their competitors and it was reassuring to know that they are A rated from the Better Busiess Bureau. We have recommended them to our neighbor and she has been happy with the service too. more

Called up and got an appt for the next day. The maids arrived ontime and did exactly what I wanted. They were efficient and friendly and the quote was what I paid. Pros: Ontime, cheap and fast more

We have had two cleaning jobs performed by Mission Maids. The first cleaning was very good overall. However, they failed to cover the ""included services"" and vacuum underneath my couches, which were left in filthy condition. I was told it was my fault for not communicating to the crew that I specifically wanted this done. I'm sure anyone can agree this is NOT my responsibility, as it is specifically outlined in the INCLUDED services. Not to mention, people are not always able to be around to converse with the maids because they have to work. The second time around however, I DID specifically tell the maids to clean under the cushions. I even showed them. I also said not to go into my closet as it was not a priority and therefore, more money spent for them being there longer. When I returned home, the crew was gone. The job they did was completely sub par. There was hair all over the couch, not just under the cushions. There were backsplashes behind the sinks in the kitchen and bathroom. There was grime all over the counters. And, THEY WENT INTO MY CLOSET. They were supposedly there 2.5 hours and it looked like they had washed the floors, dusted and that's it. Items were left unplugged, pictures face down, books off the shelves. Not everyone has the luxury of being around to make sure the job was well done with the maids present, so it was too late by the time I got there. Pros: Nothing. They do exactly the opposite of what you ask Cons: rude staff, huge time windows, terrible service more

Cleaners are professional and on time. I was very impressed and will continue to use them in the future. more

We signed up for Mission Maids recently, we just fired Molly Maids. I like the fact the maids, speak english, are professional and do a thorough job. Plus we get the same team each week. If we ever need extra things, like a fridge being cleaned, the maids are more than happy to do it. more

We use Mission Maids from time to time for the last several years. The management is friendly, the maids are efficient. We had a small issue on one trip which they took care of immediately. Overall we have been very happy with Mission Maids. Plus they are cheaper than most of their competitors. more

The customer that posted what terrible service they received and attributed it to having a small place should have served as a warning! I have a small place too, but I decided to call anyway, and it is still two hours work for two people as I am a clean freak... The person on the phone was nice and assured me that someone would arrive at my home between 8 and 9:30. I specifically addressed the issue of how timing was important and that's why I chose this window as opposed to a later one. No one showed up and no one called. I called at 9:45 and 10:00 as still no word. No one answered the phone. At 10:30 still no one called back or answered. I left two messages. I don't know what part of this constitutes service, but it is the worst! On top of that, now I'm in a bind for getting the house cleaned before my guest arrives. I cannot in good conscience recommend this experience to anyone, particularly beware if they have a 'small' place! Pros: wouldn't know since they didn't show Cons: terrible customer service and unreliable more

I have used Mission Maids for 7 years. Recently, they have missed the time window 7 times for my small 700 square foot apartment. They do not contact you when late, nor are they very interested in maintaining small jobs. I have become very jaded, as they seem to expect you to work around their schedule, rather than around yours. I suggest caution and avoid them for anything less than big dollar jobs. Recently (5/11) they have become impossible. The cleaning crews are great that I have had. The administration needs to be fired and overhauled. I was told today that they would be here at 3...I called six times and they assured me of this. I had to leave, but my voicemail suggests they arrive at 4:30. The company is crap. Pros: They do a great job if you can get them. Cons: They ignore or deflect smaller jobs to the needs of big costly jobs. more

We had a huge 4th of July party. Our house was thrashed. The maids came in on Saturday morning and by noon we had a habitable home once again. They pressure washed the back patio, cleaned up all the trash. more

I can call at the last minute and get service either same day and or the next. I like the fact that can request the same team each time. Great service. Pros: Reliable and on time more

Prompt response, competent customer service. Mission maids responded quickly to my request for a maid and they were there that day. more

We are shooting a film. Mission Maids came out to look over out massive location. We got an emailed estimate within an hour and they were able to send out a cre of 10 people the following morning at 5:30am. They stayed all day and cleaned a 27,000 sq foot home with 14 bathrooms and 2 guest houses while we were setting up for the shoot. The team leader spoke great english, took direction and got the job done. We had a manager show uo 3 times during the day doing quality control checks. The estimate was spot on and we have hired them for daily service for the duration of the shoot. more