I want to acknowledge the professionalism and expertise of Taylor Heating & Air Conditioning staff.
We have been Taylor customers for years. In May our heat pump needed service. We learned that a part broke and it needed replacing. It was under warranty by the manufacturer. We had a longer than expected wait time to get the parts needed but when they arrived, your team did an excellent job repairing our heat pump. Jordan (and I believe Mark?) started work on our pump on Friday, June 3rd. During the day, I spoke with Sue, Chris, and I believe Aurel came to the house to deliver parts. Every interaction with your staff was a positive and re-assuring experience – always courteous, prompt and kind.
Jordan finished work on our heat pump at about 7pm. What a remarkable young man he is. First, the heat pump works great! But just as important, Jordan kept us updated on his progress. He was the epitome of professionalism - polite, well spoken, and explained his work in a way that was understandable.
Thank you for providing a team that coordinated this project well and technicians that ably finished the project. We are and will be Taylor-loyal and will gladly recommend you to our friends and family.
We are now enjoying a cool, comfortable home (where did that hot weather go??!), thanks to your team.
RESPONSE FROM Taylor Heating & Air Conditioning:
Ms. Anne Biron thank you for taking the time out of your day to give us this 5 star review! We are so thrilled to hear about the great experience you had with Taylor Heating. We strive to make sure we are providing the best experience possible whether it is over the phone or in your home. We will make sure Jordan, his peers, and management receives the wonderful review you have given. Thank you for choosing Taylor Heating.
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