Miscommunication and confusion between the service schedule, off-hours answering service, and the prepaid maintenance scheduler. However, the tech on site (Joseph) was extremely knowledgeable, helpful, friendly, thorough, and even great with the dog.
RESPONSE FROM Taylor Heating & Air Conditioning:
Mr. Heyneman we appreciate you taking the time to give us feedback. We are pleased to hear that you had a great experience with our technician Joseph. We will make sure he receives the positive feedback. We will also make sure we are taking all steps necessary to correct any miscommunication in the office. Thank you for choosing Taylor Heating.
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