Taylor Heating

I will recommend Taylor Heating & Air Conditioning's services, they were pretty good. They were also on time and they were professional and the people that came and did the work were pleasant and knowledgeable too. Everything was good. RESPONSE FROM Taylor Heating & Air Conditioning: Mr. Starling thank you so much for taking the time to give us such a great review. We are very pleased to hear about the great experience you have had with Taylor Heating. We strive to make sure every time is a great experience. Thank you for choosing Taylor Heating. more

complete;y satisfied and will use company again. RESPONSE FROM Taylor Heating & Air Conditioning: Carroll thank you so much for the positive feedback. We are very pleased to hear how satisfied you are with Taylor Heating. Thank you for choosing Taylor Heating. more

Taylor Heating & Air did a furnace cleaning and annual cleanup for me recently. My tech was very good. I've used them before. They're nice people, nice service. I would tell a potential customer that they have great customer service and they're really nice, really good people to work with. RESPONSE FROM Taylor Heating & Air Conditioning: Mr. Abasciano thank you for taking the time to give us such a positive review. We are very pleased to hear about the great experience that you have had with Taylor Heating. Thank you for choosing to work with Taylor Heating. more

Taylor Heating did a very good job. I thought they were very pleasant. The man they sent over was a very nice fellow, and my furnace is now in great shape. RESPONSE FROM Taylor Heating & Air Conditioning: Rose thank you so much for taking the time to give us such a positive review. We are very pleased to hear what a great experience you had. Thank you for choosing to work with Taylor Heating. more

I have been a customer for many, many years. I only have the highest praise for Taylor Heating and Cooling. I am so happy that success has come to them, so deserved. A great staff, professional and honest to a fault. thank you RESPONSE FROM Taylor Heating & Air Conditioning: Thank you so much for taking the time to give us your kind review. We are very pleased to hear that you are so satisfied with the interactions you have had with Taylor Heating. We would like to thank you for choosing Taylor Heating and being a long time customer. more

I had Taylors come to my home to diagnose my boiler, that was no longer working. We were told that the issue was the inducer motor and was told it would cost $1000 to fix. We were also told that there was a $90 charge to diagnose the issue that would need to be paid if we did not hire them right then. As you may imagine after receiving a $1000 quote for a brand new boiler system, we decided to get a second opinion. The next company that came said that the inducer blower was fine and the zone valves are actually the issue. This only cost me $350 to fix versus the $1000 that Taylors quoted. While the other company was looking at the unit, they noticed that there were things disconnected etc. The Taylors employee did not only diagnose the wrong issue but they disconnected pieces and wires without putting the unit back the way they found it. I basically paid them $90 to worsen the situation. Luckily I did not give them the go ahead to replace a $1000 part that didn't need to be replaced. Even if the inducer motor was the actual problem, Taylors was priced higher than any other company I spoke with. I would not recommend Taylors. They do not seem like an honest or reasonably priced company. RESPONSE FROM Taylor Heating & Air Conditioning: I am sorry that you had a bad experience with Taylor Heating. It sounds like the diagnosis was incorrect among other things. I would like to assure you that we will not take your concerns lightly. We work hard to get the right technician on the right job. We also have a commitment to honest professional service, but mistakes are sometimes made. Please be assured that our technician misdiagnosed your problem and was not intentionally trying to sell you something that you did not need. We as many companies have safeguards in place to ensure that things are done properly. If someone were to question a diagnosis we would gladly send our service manager to recheck his work. As for the cost I am currently checking into this situation. We have been servicing HVAC equipment for over 65 years. We know what it costs to deliver prompt efficient and reliable service. We are not always the cheapest however this situation seems way out of line and we will review the pricing that you were given. We will also gladly refund the monies that you have paid as we did not deliver the service that you had requested. Furthermore we appreciate you bringing this to our attention and we will use your call as a teaching experience for our next Tech meeting. I would like to correct this before it happens again. Please accept my apologies and let me know if you have any further concerns. Tony DiCiacce President more

Excellent customer service RESPONSE FROM Taylor Heating & Air Conditioning: Thank you for taking the time to provide us with a positive review. We are very pleased to hear you have had such a positive experience with our customer service. Thank you for choosing Taylor Heating. more

Les is my favorite tech RESPONSE FROM Taylor Heating & Air Conditioning: Ms. Dunch thank you for submitting your feedback in regards to Les. He is one of our senior technicians and is requested by many. Thank you for choosing Taylor Heating more

Entirely satisfied. RESPONSE FROM Taylor Heating & Air Conditioning: Ms. Stewart thank you for taking the time to give us such a great review. We are very happy to hear your experience was an exceptional one. Thank you for choosing Taylor Heating. more

Excellent in all areas including ease of scheduling, the polite and competent technician and the entire service. I will recommend your company because of our continuous satisfaction with your work. RESPONSE FROM Taylor Heating & Air Conditioning: Mr. French thank you for taking the time to give us such a great review. We are very pleased to her you have had such an excellent experience. Thank you for choosing Taylor Heating. more

The technicians all seem very knowledgeable, and perform the services well. The service is done efficiently, and is completed is a timely manner. RESPONSE FROM Taylor Heating & Air Conditioning: Mr, Ebmeyer thank you for taking the time to give us a positive review. We strive to make sure all of our technicians are knowledgeable and complete trainings on a regular basis. Thank you for choosing Taylor Heating. more

Their maintenance check fixed things that were wrong since original installation. Very good on the phone and in the field. RESPONSE FROM Taylor Heating & Air Conditioning: Mr. Saunders thank you for taking the time to give us feedback. We are very pleased to hear you had such a good experience. We strive to make sure we give a great experience from start to finish. Thank you for choosing Taylor Heating. more

The only problem is that I have to wait until next week for Les to replace the heat exchanger. I didn't want to go with another tech, as I prefer Les. I'm willing to wait for him, though. RESPONSE FROM Taylor Heating & Air Conditioning: Mr. Levine thank you for taking the time to give us a review. We are very pleased to hear the great experience Les provided. Les has been with us for a very long time and is requested by many. We appreciate your patience and thank you for choosing Taylor Heating. more

Les was very informative and took time to make sure all was it order. Dave continued the process. I am confident that I will have chosen the right HVAC company. more

Starting in 2011 when I needed to purchase a new furnace and they didn't talk down to me, and including every yearly maintenance visit. Knowledgeable, professional, prompt and honest. I will always use Taylor Heating - and told my friends the same thing. more

Kirk Miller was very pleasant and took the time to show me in detail what the problem was....he fixed the problem very fast for the work he had to do. RESPONSE FROM Taylor Heating & Air Conditioning: Mr. Lioy, thank you so much for taking the time to give Kirk such a great review. Kirk is one of our senior technicians and is very knowledgeable. We are very pleased to hear that he walked you through the process in detail and we will make sure he receives this positive feedback. Thank you for choosing to work with Taylor Heating. more

There is a rumor that the Hearth Division maybe shut-down. This would be a significant loss to the customers they support. If we need a service call in the future for the pellet stove we purchased from Taylor, we prefer that no other company service our stove except Taylor. RESPONSE FROM Taylor Heating & Air Conditioning: Thank you for your review. We are in fact closing our showroom in Avon; however we are not exiting the Hearth business. Our customers are important to us and you can rely on us for service on your equipment for many years to come. Thank you for choosing Taylor Heating. more

I've been happy with your service for several years RESPONSE FROM Taylor Heating & Air Conditioning: Ms. Holahan we appreciate the time you have taken to give us a positive review. We are very pleased to hear you have had such a positive experience. Thank you for choosing Taylor Heating. more

lots of miscommunication and wasted time waiting for someone to show up. RESPONSE FROM Taylor Heating & Air Conditioning: Ms. Adams I am sorry your experience was less than stellar. I understand there were some miscommunications that I would like to discuss further with you to make them right. Please contact Tony at 585-500-4357. more

We had our gas fireplace serviced, which was installed about a year and a half ago - we've used it for two winters. The technician did not have any of the special paste to clean the glass and asked us for our glass cleaner (we did make this appointment in advance, right?). Instead of logs, the fireplace has rocks. None were taken out for the cleaning and the "steel wool" material inside wasn't refreshed or replaced. He said he checked the burner and it was "fine." I could have taken the cover off and cleaned it with my own glass cleaner and saved the $150. My impression is they are generally overpriced. We had Taylor give us an estimate on an air conditioner last year and their price was double the cost of another company. The salesman took for granted we would hire them again since they installed the fireplace. He was incredulous when we told him we were getting another estimate. When he followed up, he tried to back track when we told him we were getting equivalent or better equipment at half the cost from some place else. At that point, he lost our trust. I called for the fireplace service to give them another chance since they were the installers and we were happy with that work, but after paying $150 for the use of my own glass cleaner, I probably won't call them again. RESPONSE FROM Taylor Heating & Air Conditioning: We are very concerned after reading your review. This is not the way we do business. Per your review our service was not what it should have been and we will be sending you a full refund for the service. We would also like to offer to send someone else back to do the job properly at no cost to you. We have left a message on your phone and would like to discuss this matter further so that we can make your next experience a good one. more