Super Trans

They just left my husband stranded at JFK after a full day of international travel because his flight was delayed at the gate. He was at the airport, called them to say he had arrived, and the shuttle left him there anyway. Why? Because they had another customer already on the bus who had been waiting for 5 hours to leave the airport! Do not use them! more

Have used Super Trans twice in last 2weeks - once from JFK to Bensalem & once from Philli to Bensalem. No probs with either trip, good service each time. Remember it's a shuttle so may take a little longer. Will be using ST again to get back to JFK.\r \r Well just completed the third trip and things went really weak -despite delays in tunnels and on bridges all around NYC the driver did a great job - think I got the grand tour but got to JFK on time. Thanks guys -great job. One thing for the office staff -if you're given specific pick up details please advise the drivers as the apartment complex I was living in was a bit difficult to locate and the streets I suggested to use would have made his job easier. more

very rude customer service, it took them 6 hours from jfk to Bensalem. I will never use them again and will never recommend them. more

POOR, SLOW SERVICE: I am not happy with the service we received from SuperTrans from Newark Airport to Bala Cynwyd. We had reserved the shuttle weeks in advance. Our plane was on time, but we were kept waiting at the airport for over an hour after we had picked up our luggage, then the driver took a really round-about route to get to our home -- first to Voorhees NJ, then way south of the Philly Airport then eventually to Bala Cynwyd. A trip that usually takes one and a half hours took two and a half. Along with the delay in pickup, we were home way later than expected. After a 12 hour flight, we were not happy. And the shuttle was noisy and uncomfortable. more

Terrible Service. point blank. I took a ride from philadelphia to JFK, and it took them almost 6 hours to get there. They made me miss my flight, and I had to pay over $800 to catch another flight the next day. The bus driver went all over the city picking up people in different places. He could have just picked up everyone in one area. but no. he went back and forth through the city. Then, they stopped us in the middle of the city next to 12th and chesnut because we needed to change buses. Never go on philly shuttle. they have bad service and the AC wasn't even working! There's a lot of other good transportation out there! more

I had a pregnant guest arriving from Portland to JFK. The plane was delayed already for almost an hour, and the guest waited for 3 hours on the shuttle. The only promise made was to get everyone home in the same day, so my guest arrived at Center City Philadelphia at 11: 50pm, 7 hours later than her arrival at JFK. During the span of waiting and waiting, I emailed their customer service just to get someone to pay attention to their delay. Guess what? They replied the following words: ""APPARENTLY, YOU HAVE NO CONCEPT OF WHAT A SHUTTLE RIDE IS"" And when they finally arrived, I asked the driver ""What took you so long to get here?"" Guess what? He started speaking loudly at me saying that why don't I drive a car to pick her up! Gosh, I should have never believed a word recommending this kind of service. I sincerely blame myself for believing their service, and most important of all, believing them insulted my own intelligence. more

5 of us reserved a roundtrip to and from JFK,including my elderly monther-in-law. When we called from JFK, they said it would be a 1/2 hour. Time passed and passed until we were waiting for 2 1/2 hours. Each time we called, the dispatcher lied to us about our van - he was almost there, the tire was flat, he was dropping off a passenger and would be there in 10 minutes and on and on. When we threatened to rent a car and bill Supertrans a van finally arrived. That driver said he had no information about us and we were not on his list! more

We had to find a way to get from the Philly 'burbs to JFK without driving there ourselves. Fortunately, I found Super Trans online. Three of us picked up our ride in King of Prussia and were at JFK without a hitch 2.5 hours later. (Our driver, Israel, was friendly, helpful and great.) We also returned on Super Trans and, aside from waiting for other passengers to arrive (unavoidable but not too bad) we had the same experience on our way back. We plan to use this service again in August. Thanks to all for making our trip easy. more

I have been using Super Trans for transportation to PHL for 5 or more years. I have only experienced excellent service. I have always done round trip service and the drivers have all been on time to pick me up. I always get to the airport on time with plenty of time to spare. I have never been late for or missed a flight. On my return trip there has sometimes been a little delay on pick up but that is to be expected at a busy airport. The drivers are friendly , helpful and professional. As long as I continue to get great service I will continune to call Super Trans. I would recommend them for your transportation needs more

I made sure it was not my only experience with them before I wrote this review. I used the shuttle service 4 times. The dispatch told me it would take them 2-2,5 hours from JFK to The Radnor. He gave me the price for the trip that was higher than advertised on the web site. Explanation was: the gas price is high, we are working on our web site to adjust it... more

Super Transport promised to be very accommodating and they were just that. Our family has used this service on two separate occasions and each time we had peace of mind. Even with unexpected traffic and unforeseen complications, the company was very helpful. My son, and his family used the shuttle from south Jersey to JKF Airport. Each time, we felt very comfortable know that they would be taken care of, even in poor weather conditions. Traveling with 2 small children can be so troublesome, but Super Transport and the staff was great to the children. Thank you for doing your very best to help make their trip a pleasant experience. We will always use your service when traveling. more

I booked Super Trans for a ride back from JFK. My flight arrived a little late and the shuttle left. I called the company and I was told that the next one wouldn't come for hours. I expressed my disappointment in having to wait and Joe from the office told me that he'll try to help me out. He called the driver, who turns out was on his way to Newark Airport. Joe told me that I could quickly ride to Newark Airport to catch up with the shuttle. So I caught a ride in another van to the Newark Airport where I caught up with the shuttle and had a smooth ride home. Joe was very helpful and responsive the whole time and communicated with the driver of the shuttle to make sure that everything connected smoothly. Joe tried really hard to help me out and he did, it was really nice to see that there was another human being on the other line, not just a voice that doesn't care - which often happens. I am glad I wasn't stranded in the airport for hours after a long flight. I really appreciate what Super Trans and Joe have done for me. Thank you. more

Don't use Super Trans unless you feel like waiting THREE- FOUR hours at JFK for the shuttle to pick you up! The trip to JFK from Philadelphia was long - many stops - but bearable, and the driver told me to call after clearing customs on the way home and they would pick me up within 1/2 hour - 1 hour at most. My wife called the day before to confirm and they told her the same thing. However, when I called at 12:45--after a 20 hour flight from Johannesburg--they told me they couldn't pick me up until at least 4:00 p.m.!!!! I wasn't prepared to wait 3-4 hours to begin the ride home, so I ended up paying $250 to take a private cab. They weren't even apologetic, and had an unconcerned take it or leave it attitude: although we called to complain and left our number, for example, they didn't even bother to call back. If they weren't going to be able to pick me up until THREE hours after my arrival, why couldn't they just have told my wife that the day before; she certainly would have driven to JFK if she'd known I would have to wait so long or pay $250 to get home!!! They don't care about customer service at all - avoid this company unless you enjoy dealing with a company that doesn't care about its customers and will leave you stranded for 3 hours at the airport... Cons: no concern for passengers, long waits more

Recently I needed to book a round trip shuttle service for 10 people for pick up at the Philadelphia Airport to our downtown hotel. As we were traveling on a strict budget, I was looking for something reasonable yet professional. I scoured the internet for the best price and luckily contacted Super Transport. Where other Philadelphia shuttles were unwilling to even provide a bid other than a flat per person rate, Super Transport was sensitive to our needs and provided a competitive rate. I was able to pre-pay for the round trip and make arrangements for my group to be picked up. Upon landing, it was just a quick phone call and we were given exact directions on where to go for pickup. We joined the throng of travelers waiting for shuttles and within minutes our shuttle pulled up. Compared to the other vans picking up passengers, our van was clean, quiet, and held our group of 10 including luggage very comfortably. We heard quite a few waiting travelers exclaim they wished they had called Super Transport! Many of those travelers said they had been waiting over 45 minutes for their transport to arrive. Our driver was friendly and knowledgeable of the locale giving us an impromptu tour of the city on the way to our hotel. Imagine my surprise when Super Shuttle contacted ME the day before we were scheduled to leave to arrange timely pickup! It is that kind of personal service that makes this an exceptional experience. I would wholeheartedly recommend Super Shuttle to anyone who needs to arrange transportation in the Philadelphia area. They picked us up at our hotel right on time and our driver was again very courteous and helpful. It was a seamless service that made our trip a bit easier. Thanks to Super Transport for their professional service! Pros: Courteous Drivers, Prompt Service, Competitive Price Cons: Absolutely NONE! more

my brother and i booked this shuttle sevrice this past winter break to visit our family overseas. the driver came to our house in mt airy at the promised time. the van was very clean and was a comfertable ride to jfk airport. there was one passenger already on the van when we where picked up and the driver had to pick up another person from NJ along the way. we arrived to the airport at a decent time for our flight. on the way back, we called the office after we left customs and claimed our bags. the phone person informed us that the driver should be at our terminal to pick us up in 15 minuits, and the driver was there with in the promised time. it was a smooth ride home and i will inform all of my freinds and relatives about this company for their travel needs, and u should too. i am very pleased with this experience Pros: on time, polite drivers, comfortable vans Cons: non more

We contacted Super trans to pick up a relative who arrived on an International flight at JFK airport. The people at their office were extremly patient and helpful. They gave me the driver's dirct phone number and I spoke with him to help identify my uncle who does not speak a lot of English and he was very understanding and helpful. My uncle arrived to our home in Philly about 2 hours later and the service was worth every peny. I would like to thank every one at Super trans. Pros: Excellent and friendly service more

I hired SuperTrans to take me from my home in Philly to the NYC pier to catch a cruise ship. We made arrangements, they confirmed, they were extremely professional and helpful. I'd highly recommend this service to anyone. I'll be doing business with them again. Pros: Prompt and convenient more

We were picked up in Philly at 1pm for a 7pm flight in NY. The driver had to pick up people SO far away from the route to get to the city, and then dropped of passengers at Newark first. The trip took 5 hours. 5 HOURS!!!! We nearly missed our flight had would have had to pay $2000 for a new ticket. NEVER USE THIS SERVICE AND TELL EVERYONE TO AVOID THEM LIKE THE PLAGUE. The management were apologetic, but with no remorse. I can't believe any driver could take that long to get from Philly to JFK. The most stressful experience of my life Pros: Polite, apologetic driver Cons: 5 hours philly - JFK. I would give no stars if possible more

Despite the fact that we were picked up at 6 AM for a 2 PM departure, the driver was courteous and did a fine job. (Trinity refused to take us for a 2 PM flight.) The drive home was a nightmare. We had to wait 45 minutes at JFK for a pickup. The driver then had to pick up two other sets of people at JFK. Leaving JFK, the driver missed the turnoff for the Veranzano bridge despite the fact that he had a GPS in the van. We ran into heavy traffic as we had to go through Brooklyn to get on the QBE. By this time traffic was even worse. Then onto Newark for another pickup and onto the NJ Turnpike which was a crawl all the way to a south NJ dropoff and then through Philadelphia at rush hour. We arrived home 6 hours after we cleared customs. On top of a 28 hour trip from Asia the ride was brutal. The driver did not have the interpersonal skills to handle exhausted customers. Truly, a ride from hell. Pros: They showed up Cons: Inexperienced driver - pickups/dropoffs all over the place more

We had previously used Dave's Best Limousine to transport us to and from airports and cruise ports. Over the years, Dave's has gotten worse and worse. When we called them to take us to JFK last June, we decided that the time had come to choose ANOTHER provider. We chose Super Trans Philly Shuttle---- Pros: Service, Fair Price, Quality of Driver and Staff more