POOR, SLOW SERVICE: I am not happy with the service we received from SuperTrans from Newark Airport to Bala Cynwyd. We had reserved the shuttle weeks in advance. Our plane was on time, but we were kept waiting at the airport for over an hour after we had picked up our luggage, then the driver took a really round-about route to get to our home -- first to Voorhees NJ, then way south of the Philly Airport then eventually to Bala Cynwyd. A trip that usually takes one and a half hours took two and a half. Along with the delay in pickup, we were home way later than expected. After a 12 hour flight, we were not happy. And the shuttle was noisy and uncomfortable.
more