I was told to arrive 30 minutes before my appintment to fill out some paperwork as well as to take advantage of the many amenities of the spa. I arrived at 8:30 there were many workers in the staff room and when I walked in it took 2 MINUTES of staring to be welcomed. My welcome was "Hey, welcome to Skin Sense. fill out this paperwork, and I will take you to the relaxation room." I found the women's area as well as the locker to store my belongings. I had looked forward to using the sauna but the machine was turned off and a little dirty. I got myself a cup of tea and it was frightfully cold, like it had been refrigerated and not warmed in the urn, which has a plethora of signs labeled 'hot'. My manicure and pedicure were very good. My only complaint was that the massage was simply average, however the treatment performed was excellent. Upon finishing my services and going to check out. I found that I had to wait 15 minutes while two ladies at the front desk were having a converation with a guest checking out. One finally noticed that I was there and waiting so she brought over the products recommended for me by Isabella and seemed to be angry that I only purchased the body butter and not the other products.
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