Schmelz Countryside Volkswagen

Service is always excellent. That is what keeps me coming back. Special thanks to Shevawn. more

Shavawn even picked up my car at my home, saved me a huge amount of time. It is much appreciated! more

I needed a same-day, unscheduled appointment for tire replacement and was told to ""come right in"". The work was performed promptly. I found everything to be considerate and very helpful. Thank you. more

Cesar was great at letting us know what was happeneing and providing updates. While we were waiting (we got there early) Patrick spent time with us and showed us different models and answered all of our questions though he knew we wouldn't be buying for at least another 6 months. more

One of the best things that you have done in your Service Area is to add a female service advisor. Shavaun is terrific (so is Cesar) and she can explain what truly needs to be done on my car in plain English. She is also very focused on you when she is discussing what needs to be done and makes sure that she understands what I describe is wrong when I bring the car in for service. Cesar is also terrific. In the past I have dealt with other service advisors who don't seem to have the same level of customer service skills as Shavaun and Cesar. Please make sure that you keep them on your staff. They are invaluable assets to your dealership - especially in the service area. more

My exeriences with Schmelz Countryside VW have all been positive. Great bunch of folks working together. Keep up the good work. more

I've been very happy with the service work performed at Schmelz Countryside VW since I purchased my 2006 Jetta a year ago. I appreciate the great service Jon provides and his willingness to get specific information on my car regarding what work is covered and maintenance work that is due. more

Shevawn was pleasant, professional, and curtious. I will ask for her in the futuer when I come in for any and all works on my vehicle. more

The sales staff did a great job explaining the car, features and benefits, and at finding the exact vehicle we wanted. I am a long term customer of Schmelz Countryside and find them to be a well qualified dealership providing high quality service.? more

Nate was thurough when inspecting my lights etc before car was serviced. Nate took the time to explain all of the service points for my appointment. Informed me of the progress and had my vehicle washed at no charge. He is a great asset to the Schmelz Service Team! more

I was introduced to the sales manager and financial manager and both were friendly, helpful and professional. My sales consultant (Patric) was the best. He is very knowledgeable, professional and thorough. Answered all of my questions or if he didn't know the answer, he checked on it and promptly got back to me. He reiterated often that he would be available should I need further assistance and I, in fact, will be meeting with him again to review some things soon. I was very comfortable with my experience and thank you for the opportunity to say that I have always been treated with respect from all of the staff. Most of all....I love my new car. Thank you. more

Everything went well and Nate, my consultant, kept me updated on what was be fixed which was very helpful. The only thing was that my car didn't get a chance to go through the carwash before I came to pick it up but I was offered a free wash anytime. He explained that very busy that day and running a little late.? more

I continue to appreciate the quality of care at Schmelz. I am thankful that as I continue to bring my car to your services people know me and have developed a relationship with me that is meaningful and trustworthy. I always look forward to coming in for whatever reason and think the staff is great! THANKS!!!! more

I bought a certified used 95 Aero with 30,000 miles on it. The car has had some minor problems with it over the last four years and I found the people at Countryside to be more than helpful. The cost of their service is higher than average, but in my experience you get what you pay for. \r I have a 100,000 mile warranty on my car. They've replaced parts that I didn't even know needed replacing. They would see a problem during my normal visits and fix it! On the occasions that I needed service, most of the items were covered under warranty, except the oil change of course. The other thing I like is getting a Saab to drive as a loaner when the car is being serviced.\r \r All in all, I think they're people and service is superior to other dealers I've dealt with. Pros: Cleanliness, service, promptness Cons: price, location more

My bad experience began with being given a quote for 800 dollars and then they told me (after the vehicle was fixed) that I owe them 1164.00. When I asked why there was such an extreme price difference between what I agreed to pay and what they charged me in the end they first blamed it on someone who only worked part time giving me the initial quote and then they said that in the original quote parts and labor charges and tax were not included. I had gotten the 800 dollar quote from two different people so the first excuse didn't fly and if parts, labor and tax were not included in the original estimate I don't know what was. The person that hiked the price on me couldn't give me any good reason why (usually my other dealership tells me if they find some reason for the price to go up before the work is done). This person was rude, yelled at me and kept interrupting me while I was trying to talk to him. It was very unprofessional and I told him if he expected repeat business this is not the way he should be talking to customers. He then lied to me and told me that he would charge me what I had been quoted, but then when my husband picked the car up we were charged 999.00. Still 200 dollars more than originally quoted. Cons: rude service, do not keep their word more