Schmelz Countryside Volkswagen

It was a very pleasant experience. No high pressure sales pitch. We told them what we wanted, they gave us our options, and we made a decision. They didn't try to talk us into anything we didn't want. I've never had such a pleasant car buying experience. The car sells itself! They don't need to be pushy! I love the car! I have and I will continue to recommend this dealership. I've gotten complements on the looks of my new car and I've told them about the dealership. Thank you! more

Shevawn (Service Consultant) is the reason I come to Schmeltz. She is honest, straight forward, and knows what she is talking about! I feel like I can trust her and always look forward to seeing her even when I know that means there is something wrong with my car. ;-) She is a great asset and I hope she is appreciated by Schmeltz because I know she is appreciated by her customers. Thanks Shevawn - you are the best! more

I have worked with Jon previously and he is always very upfront and helpful. Kudos for such speedy service! more

Shevawn did a great job communicating to me and I appreciated her attention to detail and willingness to understand my concerns. She exceeded all my expectations! more

I've been driving a VW Jetta since 2002 and needed something with a little more space. I wasn't planning on getting another VW but test drove the 2011 Tiguan and fell in love, mostly because I felt like I was in the Jetta. I've always had positive experiences at Schmelz VW in sales and for the past 8 years in service. That played a huge part in owning a 2nd Vw. more

working with patrick was a great experience. we had been to many dealerships before arriving at schmelz and the service, attitudes, respect, and consideration we received at schmelz was the best by far. i could not be more satisfied with the vehicle we purchased and the service we received from the dealership. i will recommend schmelz and will definitely return when i am ready to purchase again. more

Cesar does a great job! He's always friendly and welcoming. He explains in detail the work that needs to be done and keeps me updated during the work process. I look forward to working with him in the future. more

I really really like working with Jon Raye. He's exceptional - consistently professional and helpful. Before working with Jon, I had a very bad experience with another service consultant at Schmelz, and stopped coming there for a while because of it. When I decided to try Schmelz again, I started working with Jon. He has won back my loyalty to your business. more

love this place! more

Buying our new VW was a pleasant and enjoyable experience, due in large part to our sales representative, Patrick @ Schmelz Countryside. more

Nate went beyond our expectations in coordinating another repair needed through a body shop of which he didn't need to do. more

Jon Raye is exceptional more

excellent service provided-caring -feels good-thank you more

My salesperson Christine Bakken was wonderful! I was set and ready to purchase from another dealer in an area closer to where I live. Christine found me the same exact vehicle I was looking for but with a better price and better financing. Everything was handled seamlessly and promptly over the phone. When I arrived Christine had everything all set, ready , and waiting for me. I am very happy with my new vehicle purchase and the people that I have dealt with. more

I want to take this opportunity to solute one of your customer service people - Nate Cover. Nate is always cheerful and willing to help when I have been at your dealership for service. In fact, recently he was willing to drive to my home to ""fix"" one of my keys that was no longer working, as I did not bring it to the appointment, not realizing it was needed. Nate learned that during the process as well, so going forward he will be able to be more proactive. My most recent visit was for an oil change and I also asked that my driver door be looked at as I didn't feel it was closing properly. My last VW Beetle Convertible did have a problem with this door - the motor that works the window had a malfunction. So this time I wanted to be proactive and get it fixed before the window quit working. Nate did talk to the mechanic and it was felt they needed to take off the inside door panel so the car needed to be left. Nate made arrangements for a rental so that I could get back home and to an early morning appointment the next day. My car came back to me with a door that now sounds like it is closing properly. Please know that Nate is a great addition to your staff. I always enjoy working with him. more

Appreciated the effort made to squeeze in the day's schedule to repair a low tire and at the same time perform an oil change. Service like that can't be beat. Thank you. more

I have always experienced exemplary service when I visit the Schmelz dealership. They are always fast, courteous, knowledgeable, and professional. I can't think of a single improvement to make in the way they interact with their customers. I wish all of America was as well organized and operated as this dealership. more

I was with another local VW dealership for the past seven years, and I am amazed at how much better the Schmelz dealership was to work with during my first service visit. I was treated with respect and I had a great experience! more

You guys get the highest of ratings from me in all categories! The service is great. more

A pleasant experience. more