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Businiess name:
Schmelz Countryside Volkswagen
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Review by:
citysearch c.
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Review content:
My bad experience began with being given a quote for 800 dollars and then they told me (after the vehicle was fixed) that I owe them 1164.00. When I asked why there was such an extreme price difference between what I agreed to pay and what they charged me in the end they first blamed it on someone who only worked part time giving me the initial quote and then they said that in the original quote parts and labor charges and tax were not included. I had gotten the 800 dollar quote from two different people so the first excuse didn't fly and if parts, labor and tax were not included in the original estimate I don't know what was. The person that hiked the price on me couldn't give me any good reason why (usually my other dealership tells me if they find some reason for the price to go up before the work is done). This person was rude, yelled at me and kept interrupting me while I was trying to talk to him. It was very unprofessional and I told him if he expected repeat business this is not the way he should be talking to customers. He then lied to me and told me that he would charge me what I had been quoted, but then when my husband picked the car up we were charged 999.00. Still 200 dollars more than originally quoted.
Cons: rude service, do not keep their word
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