San Moritz

I currently live in the San Moritz apartments. The apartments look very nice, but are very cheap. You don't want to live below anyone, unless you want to hear them walking, coughing and going to the bathroom. The inside doors don't close properly, some light switches are located unusually far inside the wall. Just feels weird. The pretend tile linoleum floors. And fees for everything. I always clean up after my dog. There are those dog owners that don't and I cleaned up after those dogs too. After stepping in yet another poo, I complained to management and received a $75 fine on my door the next day for not cleaning up after my dog. I promptly marched over and explained that I was the one who reported the problem. He hemmed and hawed and said ""oh it's because we don't have immunization record or pic. of your dog"". They had absolutely everything they asked for before they will let you move in. So nice one. They did removed the fine. But I was not impressed with management. Yeah rents are high and what they are calling luxury apartment homes, they are not. Oh, and one more thing, there is a spot light over my bedroom window, that makes it seem like it never gets dark. more

When looking for apartments we ran across these. At that time management was friendly and helpful. The apartments look good, but it's cheap construction. What can I tell you that you can't see for yourself? Well, the big four star to 1 star change has to do with the month to month I'm going to be hit with. If you sign a new lease it's about $100 increase this year. If you go month to month it's about $370 increase this year. For me, that's a real sticking point. It speaks a lot about the integrity of a company that they think a 34% increase in rent form month to month is even okay. In other states that activity is illegal and I haven't researched utah's laws on this yet. The management has been nice, issues have been dealt with, and rent is stupid expensive with a stupid increase but really you know that going in. The big issue is that we're buying a house and either need to go month to month or move out into one of those rent by the week places. Considering that month to month charge I'm likely to do it. So, the service has been decent, there are rules to follow and if you follow it's a non-issue. Really, you have to think if you want to move into an apartment complex that will trap you with insane month to month or $100 approx increases or force you to move because it's outside your budget. I can just imagine the poor soul with a tighter budget. the five star commenter here is my wife and both our opinions changed with our rent renewal. Good luck deciding, but if you can afford here, I really recommend looking at a house. I just wish mine would be built sooner. more

I am amazed to see any bad reviews, I am a current resident and I love this complex. People are really upset that rent is due on the 1st? And that they are expected to read and stick to their leases? REALLY? The office staff is great and I have been very happy with the apartment. I have never lived anywhere with such great service or such an efficient maintenance team. I did a lot of looking before moving here and am 100% pleased with my choice. Parking is limited, but I have had no issues with my covered spot. more

At the signing of our lease, we thought we were walking into the deal of the year. San Moritz had a military discount, the place was beautiful with granite counter tops, and the staff was almost overwhelmingly helpful. However, just as the fake tiled linoleum floors started to lift, so did the veil over our eyes. Parking during wintertime is non existent. If you want to pay the ludicrous fee for covered parking, be prepared to have other people park in your stall. Nearly every neighbor we had slipped in animal waste because nearly every neighbor we had NEVER CLEANED UP AFTER THEIR DOG. Seriously, never. This wouldn't have been so annoying, except the rent includes a grounds keeper fee, to ya know, clean up the grounds maybe? There is no recycling available. The staff had a turnover rate that rivals applebees. Every month we went to pay the rent we handed the check to a new face. This didn't make sense until the last couple months of our lease when we experienced Wasatch Property Management to the fullest degree and realized how they operate internally. The two employees that remained there during our lease knew my husband and I personally. They had my cell phone number, we chatted frequently, and they ALWAYS greeted me by my first name. So, when we were literally a day late on our rent for the first time EVER ( because my husband was deploying and we lost track of that 24 hour period...) I was greeted with a bright red eviction notice on my door. I didn't get a friendly call, I didn't get anything. When I confronted the office manager, Ricki, about this, she said it was a warning and not really an eviction notice. I guess having the words EVICTION NOTICE in bright red letters can be misleading. She didn't waive the $50.00 constable fee, she wouldn't even look me in the eye. That experience can sum up virtually everything about this property. If you've skimmed through this long tale, here are the important parts: 1. The price is too high for what you actually receive. (Poor construction, poor appliances, sticky linoleum floors, granite counters on particle board, etc) 2. Hidden fees for EVERYTHING ( parking, laundry, storage, pets, rent is due on the 1st. Not the 1st through the 5th, etc) 3. Parking is terrible and is even more terrible throughout the winter.( snow is plowed into vacant stalls) 4. The outside is filthy.( Dog waste, cigarette butts, garbage water stains, beer bottles at the plaground, etc) 5.The staff is poorly managed and few last longer than a month. ( If you do, by some crappy circumstance, have to live here, work with Laura. She is the only redeeming thing about this place. ) All of these things are tolerable, except when you pay 800-1500/ month in rent. When you pay that fee, you expect a certain standard that the San Moritz does not deliver. Don't live there. Just don't do it. more

Make sure you know exactly what's in your contract. We have lived here for two years and we just found out that our first year lease was for 13 months, not 12. Yes, our fault for not reviewing the contract closely. We trusted them when they told us the contract was for one year. Do not make the mistake of thinking the office staff is telling you the truth. Our mistake was not verifying that everything they told us was in the contract. When this came to light, we were told too bad - contract is void. They weren't interested in doing anything to make us happy. Also, verify that the credit is correct. We just had the pleasure of having Rikki reduce our credit amount 11 months into our second year contract. Nobody noticed that the credit wasn't correct for the first 11 months, but that didn't stop Rikki from taking it away from us. She's an angel at signing, but watch out for her if you have an issue. Bottom line, I should have reviewed things much more closely. I mistakenly trusted what they told me, but there are no verbal contracts, as they are keen to point out. Regardless, I tried to fight it to no avail. They're not interested in making you happy - they are interested in two things: what's in the contract, and your money. It didn't help that I called the vice president. He was adamant on the terms of the contract. I told him I understood that, but I wanted to see if he was willing to allow me to pay 24 months of rent like everybody else, not 25. No dice. The first year contract is void. Oh right, silly me. Needless to say, I won't recommend Wasatch Property Management to another soul as long as they're around. more

I've never lived there, but the units are beautiful. That being said, I would still never rent an apartment from the arrogant sales staff. The way that the women treated me, you would think that I was a bum checking into the Waldorf Astoria. more

Don't even think about dealing with Wasatch Property Management? - ? - 2010-08-27 Just called to find out why my deposit check was never sent out and was told that they couldn't talk to me because it was sent to a collection agency, Knight Adjustment Bureau. They refused to tell me ANYTHING about why they would have done so, balance owed etc. I paid them fully for rent and left the apartment in immaculate condition so there is no reason for this. I called Knight and they had NO record of me either by name or Social Security #. What a joke. The property manager Ricki was ridiculously rude and refused to help at all. As an aside I was in a fully furnished apartment because of a short-term stay in Salt Lake. The finish and build quality for one of their ""model"" units was incredibly poor. I can't imagine what the non ""model"" units looked like. Finally, beware Wasatch Property Management. My friend used to have an apartment at Palladio apartments. He had huge problems including a water main that broke and flooded his apartment. Wasatch owns Palladio and San Moritz and did nothing to make it right for him. I wished I would have put it together that Wasatch was the owner before I stayed at San Moritz because I wouldn't have had I known. more

I signed my lease before my apartment was ready. Three days before I was supposed to move in I called to make sure everything was okay. They said it wasn't ready, I didn't even get a phone call . So I was expected to be homeless with no notice.-I should have known from this that the rest of my experience would be HELL. I was robbed twice while I lived there--the management team said it wasn't there problem on both counts and made me feel completely STUPID for calling them and telling my situation. They also took out money from my bank account on more than one account without telling me which messed up my finances and refused to work with me. San Moritz claims to be top notch, but they are cheap over priced apartments with the worst staff on the planet. Pros: None. more

In my humble opinion, San Moritz, managed by Wasatch Property Management, spends a significant amount of money on advertising, offering lease signing gifts, flexible leases, and free rental periods to lure in tenants to what they call ?Up Scale Living?. I felt the walls were painted too dark, there?s poor lighting, and due to design (dead space between ceilings and floors) the noise from our neighbors above was over whelming. Parking is poor. Many tenants are parking along the street outside of the community. After our lease was negotiated and just prior to moving in, the manager requested an additional $200.00 per month because we?d signed a 3 month lease (flexible lease). She then switched me from the apartment I was shown to what was described as a ?less desirable unit?. More than 30 days after I provided notice to move out, after paying the final rent and utilities as calculated by the management staff, I received a letter showing recalculations and new fees that eat up a portion of my security deposit. If I had it to do over I would have rented a home which would have cost me far less money and would have been better for me and my family. Pros: New Units Cons: Building design allows for too much noise... more