Precision TV Repair

Response to previous review:\r Check out the real situation...\r Response from technician: On the day of the appointment I made the normal pre-call before coming as is policy to do so, I could not reach this customer on 2 different phone numbers, but did leave message, I called into the office to ask them to call, they again called and couldn't reach customer, So I did attempt to just go by the home to 2208 Terranova Ct. Lexington, KY 40513...if you type that into your GPS it will take to you to a gate that you have to enter a code to pass. So after waiting I proceeded to my next appointment, only to get a phone call from a hysterical customer on the phone wandering why I wasn't at her home about 25 miles into my journey away from her ""place""....after finally arriving at her home I go to check the ""accessible TV"" that has a entire room built around it. I diagnosed the TV to the best of my ability with out having to tear down any walls.(All customers are advised that TV's need to be accessible for proper diagnosis) I did contact her with an estimate the same day of service it was a very high estimate but what would be required to do the very abnormal service, she declined and did tell the customer that it is possible that the price come down if the part was available from a different part source, and that I would contact ""only"" if indeed we could find a better price on the part...We did not.\r Trying to repair this Television would be like trying to change an engine in a car with the hood shut.\r \r Response from Management:\r I spoke to Mrs. Erika Ashley on multiply occasions, her request was never to speak to a manager, it was to speak to the Owner and no one else. After many calls I simply asked that all communication be by email because of many changes in her story and also that every things be documented.\r \r We make every attempt to offer the best service in the industry each and everyday to each and every customer, and we also take every precaution to make sure that we can provide the service you request, we have a proven positive track record. more

This company is a scam. I would not recommend anyone using them. We paid them $75.00 to come out and give us an estimate. They came out and looked at our TV and said they would have a quote by the end of the day. I waited 2 days and didn't hear any tried calling and again he apologized and said he would have us an estimate by the end of the day. I never heard back I sent and or left up to 10 messages asking to have a manager call me. Still never heard back. This was a very expensive TV that was custom built into our wall so I made it very clear we wanted the TV fixed. A month later after having to go buy a TV and rebuild the wall they finally sent an estimate. I personally think this company is a scam. I have never dealt with anyone and gotten this bad of service. PLEASE BE AWARE BEFORE USING THIS COMPANY!! more

Precision TV Repair means top notch proficiency! When my LCD TV suddenly stopped working, I thought I was out of luck (and the cost of a new TV!) Precision TV Repair was not only able to fix my TV to near new condition, but they also did so quickly! Couldn't recommend these professionals enough! more

Very reliable repair shop. Precision TV has twice repaired my Sony television after the power supply went out. Both times they repaired it on time for the amount they promised. Cost is reasonable; service is great; reliability is fantastic. Thanks again! more

I brought my 40 inch sony plasma to precision tv's new circle location when it stopped turning on. They fixed it over the weekend and it plays like it did the day i bought it. i did some shopping around for other repairmen, and new tv's and precision saved me a ton of money compaired to either of those options. very satisfied- adam more

Good news! We just got a new drop off location for television sets 40 inches and under here in Lexington. It's at Computers Plus on 3120 Pimlico Parkway, in the park hill shopping center. That's the intersection of Man-o-war and Pimlico pkwy. We are working diligently with Citysearch to change our listed address to show this new location. more

The picture on my 55' television went out yesterday afternoon, a tech was working on it lastnight, and it's back in all it's high definition glory now, so i don't have to miss any of the final four! they were quick on the job and did in home service, so i didn't have to move my tv. these are the guys to call if you have a problem with your set. more

I had my Samsung 32"" TV repaired now by Precision TV. I called up in the evening and they got it done already. I am very much satisfied with the service, repair cost and informative as well. I did a little bit of search before calling precision to get an idea of what would be the repair cost for the similar issues others had. I didnt pay more than the suggested price. Honest and Perfect service. Also they gave me 90 days warranty on the TV repair. I think its very cool. I defn recommend to anyone else who got any TV repair without a second thought! more

I chose Precision TV because I read the previous review and my 46 Samsung LCD was having the same issue. I called Precision early on Saturday morning and they were able to come the same day. The technician explained to me what was going on and that they would also perform a modification to the power board so the problem would not reoccur. Long story short they fixed my set in time for my Denver Bronco's playoff party! and the Bronco's won, just icing on the cake! Highly recommended, will use again if needed more

My 52 Samsung LCD was giving me problems starting up, the TV would just make a clicking noise for roughly an hour and then would power on. I called Precision TV Repair and they sent a technician out, he quickly diagnosed the problem and let me know that my model had a common problem and was able to repair it right on the spot!! I was given accurate information upfront before I scheduled the appointment and the technician was very knowledgeable I recommend these guys and again thanks for saving me the trouble and cost of having to replace this expensive television right here at christmas time!!! more

WOW! I called Precision TV Repair at 4:30p.m. this afternoon to inquire about their services because I was having some probs w/ my 42"" SONY rear projection LCD. Was wanting to schedule appointment for a diagnosis hopefully thinking they would be able to come out within a few days. LISTEN TO ME CAREFULLY! THEY HAVE ALREADY REPAIRED MY TV! IT'S LIKE 8 P.M. SAME DAY AND MY TV IS FIXED! NEED I SAY MORE.BRAVO! BRAVO! My technician's name was Daniel and I would like to give him the highest recommendation to anyone looking for TV repair. ONCE MORE BRAVO,BRAVO! more

After purchasing a very expensive television from an electronics store, it broke down within the warranty. Precison TV was the authorized service repair center and did a professional repair on our set. I was very happy with their service and would certainly use them both in and out of warranty. The part was on back order from the manufacturer but they worked with me and the manufacturer to find the part elsewhere. I have recommended them to other people and would certainly vuse their service again. Being in the service industry myself I felt they were sympathetic in my unhappiness and frustration at being without a tv. more

Daniel, a technician for Precision, did a great job, and my experience with Precision has been excellent. I called and left a message on Wednesday, talked with Precision later that day, and made an appt. for Saturday morning. \r As I was told, Daniel called an hour ahead, to confirm, and arrived right on time. He was very nice, pleasant, friendly, and professional the whole time. He stated that he owned the same TV that I have, except in a different size, so that gave me confidence, too.\r He walked in, and within 30 seconds had the 55-inch Mitsubishi TV (manufactured 11-2002) acting perfectly, by fiddling with the buttons on the front of the TV. That told him that the buttons were the problem, which he stated was often the case.\r He took the front of the TV apart, and tested the buttons. He replaced 5 of them which tested poorly. He also noted that the projection tubes on the inside of the TV had a good coat of dust, which he cleaned. \r I asked him multiple questions, while he worked, just to learn from him, about this TV and buying new TVs, and he was very pleasant and educational.\r He charged $300, which I thought was very fair, especially since I had read on the internet that repairs of TVs of this age and size can often be 2 or 3 times that. I had asked Precision, when I had talked with them on the phone, how much I might expect to pay, and they said that most of the time, it should be around $300 or less. Once again, very accurate and pleasing to me, especially considering how much a new TV could cost.\r So, the TV is working perfectly, and the picture is as bright as brand new, since he cleaned it, also.\r I could not be more pleased. I highly recommend them. more

MIKE OF PRECISION TV REPAIR HAS FIXED MY 61 INCH PHILIPS TWICE AND I HAVE RECEIVED GREAT SERVICE EACH TIME, AND EACH TIME HE SHOWED ME WHAT WAS EXACTLY WHAT WAS WRONG AND HOW LONG IT WOULD TAKE TO FIX THE ISSUE AND HE WAS RIGHT BOTH TIMES. AFTER I WASTED 300 ON ANOTHER TV REPAIR SERVICE, THAT CAME TO MY HOUSE 4 TIMES AND OVER TWO HOURS OR MORE EACH TIME AND TV STILL NOT CORRECT I FINALLY FOUND THE NUMBER TO PRECISION TV SO SO HAPPY AND GOT THE SAME PERSON THAT FIXED MY TV THE FIRST TIME, GREAT SERVICE AND GREAT JOB, WOULD REFER HIM TO ANYONE AND EVERYONE. HE EVEN PUT THE BUSINESS CARD ON THE BACK OF THE TV SO I WANT LOSE IT AGAIN . THANK YOU FOR THE SERVICE. more

alled Precision TV repair for an In home service call for a 42 Hitachi Plasma, two guys showed up, helped unmount the TV from the wall, the problem turned out to just be an hook up issue and I was only charged the initial service call charge of $90. Technicians called 1/2 hour before coming as requested and where courteous and knowledgeable. Would use again in the future. more

Was in town visiting my elderly father over the holidays, his newer Samsung plasma television went completely out, being that this is my fathers only means of entertainment it needed to be fixed or replaced fast, We were definitely not in any financial shape to replace the set for him. So we called Precision TV, they were able to come out the next day, TV works fine now, and was only a fraction of a replacement. Also the technician really helped my father understand a lot of the new features that his TV has that, in a way that he could understand, overall this was a great experience and saved a lot of money by repairing it as opposed to replacing. more

Called Precision TV Repair to help with my LG plasma, gentleman that I spoke to on the phone was very polite and knowledgeable, was able to give me some ideas of what may be wrong with my plasma, Also was able to get a technician out the same day and completed the repair at a fraction of the cost of a replacement, technician also helped with hooking up another set in the home at no charge. Thanks for saving my TV!! Just in time for the UK game. more

This locally owned business is so nice and friendly. I've had problems with huge corporations like Best Buy and Wal-Mart because I felt like they didn't care about my problem with my TV and didn't want to help. This was not the case with Precision TV Repair. The lady on the phone was so nice when I described my problems and could give me a price range and diagnosis right there! They were so helpful and efficient. They were quick to fix the problem with my TV and because of that I never miss Grey's Anatomy or any of my TV shows!!!! I HIGHLY RECOMMEND THEM!!!! Pros: Two thumbs up more

I called these guys and told them what was wrong with my T.V. They immediately knew the brand of my T.V. and recommended a way to cure the problem myself before even mentioning a word about costs. I tried their method and fixed the problem myself and now I'm writing this review! First and only place I called and recieved true customer service instead of people trying to take my money! Very pleased! Pros: Very helpful and knowlegable more

My 6 year old Panasonic flat screen HDTV stopped turning on. The first place I called said they do not make house calls because the TV was too small (had to be over 40 inches and mine was 32). So I called Precision TV. They came out the very next day to diagnose the problem .Turned out to be a fuse, and another component which he had with him. He had the problem fixed in less than 45 minutes. The total charge for this was an incredibly cheap $125. If I ever have a problem with any of my TV's again Precision TV will be the first and only ones I call. Great service, friendly, prompt and very reasonably priced.? Pros: Prompt Service Great Price more