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Businiess name:
Precision Camera and Video Repair
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Review by:
citysearch c.
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Review content:
I have had two bad experiences in a row with Precision Camera Repair\r
in Enfield, CT.\r
\r
My Sony DSC T9 LCD failed one day (actually 9 months after purchase)\r
and Sony sent me to them. After 4 weeks, the camera came back and\r
would not power up. It was also missing one of the plastic buttons on\r
the back. The repair order said that they had done a ""general test,\r
check, clean and repair all functions and systems"" among many other\r
tests. Is powering up the camera not one of the tests??\r
\r
I called Sony and they sent me a prepaid UPS label to send the camera\r
back to Precision Camera Repair -- at least I didn't have to pay again\r
for shipping. Then another 4 weeks pass and the camera comes back.\r
The repair said that the power harness needed to be reattached, and\r
that they had done a ""general test, check, clean, etc."" It powers up\r
this time. It appears to function ok. However after powering it off\r
and back on, the clock needs to be reset. In fact, the clock needs to\r
be reset *every* time it is powered off -- the batteries are still in\r
the camera of course, so there's something else wrong. Again.\r
\r
I called Sony again, but Sony does not want to deal with this. They\r
refer me back to precision camera. I have sent it in for a third time.\r
It's been out for repair 2 of the last 11 months. Soon the 1 year\r
warranty will run out.\r
\r
Well, with Sony, when the product works well, it's great. When it\r
fails, it's awful. The same applies to the servicing.
Pros: ""free"" service under sony warranty
Cons: they don't do the job correctly
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